Need some new love
28/07/2019 Martinodman, Stockholm, Sweden
Went to their day room package which basically means you can get access to the roof top pool. For 90 Euros for 2. And the dissapointment when the pool is crowded, no place to even take one swim stroke... more
Went to their day room package which basically means you can get access to the roof top pool. For 90 Euros for 2. And the dissapointment when the pool is crowded, no place to even take one swim stroke. All the seats are also occupied. No place to chill. Turns out you don't need to pay the coverage of 90 Euros. People just say they will eat on the roof top and that is enough to occupy the seats all day (and even swim - who's counting?). And people do that. No rules. So for 90 Euros I got to sit and watch other bath and others stretch out on sunbeds. Having some pizza slices. And the pool was dirty (behold the dirt line in the pool in picture). It is not made for this crowd. And then the plastic glasses and knifes and forks. It is not inline with the image the hotel is grasping for. Shape up Winery or become yesterdays news fast. The rooms still feels nice, so all is not bad. less
SarahTheWineryHotel, Informationsansvarig at The Winery Hotel, responded to this review
Thanks Martin for your review. We have had a few very hot days and the rooftop pool have been very popular. It is not possible to use the pool if you are not staying at the hotel but the bar is open for everyone who fancy a drink, those are the rules. We are so sorry to hear that you experienced that our hotel guests didn't get the place and service they deserve. We are so grateful that you are giving us this feedback and we will look over our routines and rules for the rooftop so that this do not happen again. Our guests are the most valuable we have.
Thanks a lot again for this review, we hope to see you soon again!