Staff and Management refuse to take Covid seriously, Pool is perpetually filled with Senior Paid Pass Holders
Was in the lobby when the Algoma Public Health Unit was speaking with staff about their face masks and concerns in the kitchen. Their ‘face masks’ were about 1/2 of a water bottle strapped on, with t... more
Was in the lobby when the Algoma Public Health Unit was speaking with staff about their face masks and concerns in the kitchen. Their ‘face masks’ were about 1/2 of a water bottle strapped on, with the upper portion completely open and exposed. As the Inspector stated, “they don’t do anything for you, or for anyone else”. I assumed they would have been replaced with regulated cloth masks (these things didn’t even have any condensation because their droplets were flying everywhere). Next day, everyone still had them. I asked management at night and in the morning what they were planning on doing about them, and we were told “That was our opinion, and it would be up to the General Manager”. I can’t believe the arrogance, and ignorance of Provincial and Federal Legislation! The restaurant workers also had this equally useless plastic over their faces, so now we wait to see what we contracted from our visit.
For families with kids, be warned that the hotel pool has turned into a communal pool for ever senior in Sault StE Marie. Instead of having hours for them while the pool is closed each day (CLOSED 12-5)... be prepared to cram yourself in and to follow rules that prevent an overwhelming amount of fun. There is no jumping, or ‘boisterous’ play... so if your 6 year old can just bob along with the aquasize group forever in the way. That would be great! less
Jamie Hilsinger, General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you for sharing your feedback. We spoke a number of times during your stay and listened to your concerns. I'm sorry that you did not feel we took them seriously. We disagree with your interpretations of our private discussions. We have a good relationship with our local health department and follow stringent Covid-19 policies.
You enjoyed our food and beverage facilities multiple times during your stay, never expressing discontent with our Covid policies until your child was respectfully asked to refrain from jumping in the pool. This disparaging public message reeks of unfair discontent.
Our pool is an ample facility shared by hotel guests and a membership. The safety of ALL guests is important.
We sincerely wish you well in future travels.