The Water Tower Inn, BW Premier Collection

We stayed there and everything was nicely arranged and the staff were so helpful and kind. Moreover, the location play a crucial role because near by everything is easily available and all the food outlet is also very near to the hotel which makes a huge difference. We will come soon. less

Under the current circumstances the staff here were fantastic, friendly and above all very helpful Since eat in was not available at this time I can only comment on the take out food we were offered for breakfast. We ordered the sandwich coffee and fruit/yogurt. All this food was fresh and excellent given their circumstances. less

We needed to make a quick trip to the Sault to look at college housing for my son. In light of current COVID-19 'stay-at-home' recommendations, we were reluctant to make the trip. Fortunately, our stay at the Water Tower Inn was comfortable and a perfect place to stay, which eliminated any of the original reluctance to travel that we had. The hotel has implemented many health and safety measures for both employees and guests, which were well advertised on their website and posted on property. The employee who checked us in was very cognizant of social distancing and cross-contamination measures (i.e. giving us a new pen to sign the check-in paperwork). The onsite restaurant offered a takeout menu, so we didn't have to leave the property for dinner. The takeaway bag breakfast of a fresh hot breakfast, including coffee, breakfast sandwich, banana bread and an orange were a wonderful surprise to kickstart our day. less

Was very surprised at how many precautions the staff and hotel was taking to protect themselves, as well as their guests during this pandemic. Front desk receptionists were EXTREMELY friendly, had multiple conversations with the different staff, and all of them were friendly and polite. Even one of them was very excited for me to show her my cat I was travelling with. Even small gestures like making the automatic door open when I had my hands full. Extremely clean as well. less

After a long drive all I wanted to do was lay down. I enter the hotel and there is hand sanitizer and signs stating that if you are experiencing coughing or such which was amazing seeing that we need to be ensuring that we are keeping up with the cleaning process due to COVID 19. That being said I checked in with a lady who needed a shower. Her hair was greasy and her clothes looked like they haven't been washed. I could honestly smell her from 6 feet social distance away. I was disgusted. If I wasn't so tired I would have went somewhere else. On my return travels I was going to book somewhere else, but your beds are heaven and everyone else was amazing. But when I went to check in the front desk girl was amazing, very friendly and quick to get me checked in. I mentioned what had happened on my previous stay, and i mentioned that I wanted to speak to the manager about the hygiene issue, and she gave me the reception managers card, and guess what the issue with hygiene was the MANAGER. That is absolutely appalling. less