The Water Tower Inn, BW Premier Collection

360 Great Northern Road, Sault Ste. Marie, Ontario, P6B 4Z7, Canada
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The Water Tower Inn, BW Premier Collection

Welcome to The Water Tower Inn, BW Premier Collection located in Sault Ste. Marie, Ontario!

The Water Tower Inn is a full-service inn with 176 signature rooms and suites, located under the landmark water tower in Sault Ste. Marie, Ontario.
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
360 Great Northern Road, Sault Ste. Marie, Ontario, P6B 4Z7, Canada

Reviews of The Water Tower Inn, BW Premier Collection

Traveller Overview:
4.5 Rating: 864 reviews
Excellent 57%
Very Good 25%
Average 10%
Poor 4%
Terrible 2%
Rating

rosswatt2020, wrote review 16/11/2020

My daughter's wedding

They couldn't have been more helpful and accomodating. They helped us have a wnderful day while observing Covid requirements. Food was great, service from all staff was amazing . Rooms were very nice ... more

Rating

Mobile513510, wrote review 12/11/2020

Fun and gracious stay.

The staff at this hotel goes consistently out of their way to accommodate guests needs. I have always had a great experience staying here. The addition of an outdoor hot tub and indoor pool that is pl... more

Rating

rdavidson0608, wrote review 09/11/2020

Great place to stay

Took a family trip to get away and take the kids for a swim, as we had an appointment out of town. It was a great place to stay clean, friendly and awesome food. Will definitely be staying there again... more

Rating

M8725NNtomh, wrote review 23/10/2020

Good experience

Needed a place to stay at the mid point of a long drive and found the Watertower to be perfectly suitable. Needed connecting rooms to turn our rooms into a suite and this was provided at no extra char... more

Rating

ohfudge1, wrote review 15/10/2020

Staff and Management refuse to take Covid seriously, Pool is perpetually filled with Senior Paid Pass Holders

Was in the lobby when the Algoma Public Health Unit was speaking with staff about their face masks and concerns in the kitchen. Their ‘face masks’ were about 1/2 of a water bottle strapped on, with t... more

Owner Response
Jamie Hilsinger, General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you for sharing your feedback. We spoke a number of times during your stay and listened to your concerns. I'm sorry that you did not feel we took them seriously. We disagree with your interpretations of our private discussions. We have a good relationship with our local health department and follow stringent Covid-19 policies. You enjoyed our food and beverage facilities multiple times during your stay, never expressing discontent with our Covid policies until your child was respectfully asked to refrain from jumping in the pool. This disparaging public message reeks of unfair discontent. Our pool is an ample facility shared by hotel guests and a membership. The safety of ALL guests is important. We sincerely wish you well in future travels.