Thank you - you really care!
I rarely complete reviews, but I feel that your hotel staff were excellent. We were travelling home during this Covid-19 crisis and needed a place to stay to take a break from driving. Your host was... more
I rarely complete reviews, but I feel that your hotel staff were excellent. We were travelling home during this Covid-19 crisis and needed a place to stay to take a break from driving. Your host was welcoming and professional. There was great signage and clearly visible instructions on not only what you were doing, but what i was to do in handling myself as a customer. The rate was fair and the host was obviously caring in her description of where and how to park, and gave us a room close to our car to ease with my family getting in and out. The atmosphere was ghost-like, but very clean. The cleaning staff was in the area both at night & in the morning cleaning high traffic areas and the hotel. The room was as expected, clean and everything worked. My kids downloaded movies for the next days trip using the wifi and my wife enjoyed a clean shower. The next day the staff was personable, and we were given a bagged breakfast for the road. They clearly cared for their customers which I greatly appreciated in a time where corporate banality is the norm. I like that the hotel is a unique example of the hard-working, thoughtful and caring people who own and run it. I chose to stay there because I had once stayed there as a motorcyclist where I too was given personal attention. Thanks & I hope all your employees return once this crisis is over as I'm sure they have a good employer.
Georgian Bluffs, ON less
WandaT327, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you so much for the review showcasing our efforts during this time period to keep our guests and our staff safe. We appreciate your feedback!