rude and unorganized
I am a member here at the Water tower for club cabana, I was in the Sauna tonight and as i was exiting the sauna I noticed one of the staff was being treated poorly by the OWNER and a front desk worke... more
I am a member here at the Water tower for club cabana, I was in the Sauna tonight and as i was exiting the sauna I noticed one of the staff was being treated poorly by the OWNER and a front desk worker, not only was he rude but he also made a scene and yelled at her. Paxton is one of the hardest workers you have and she is always there and doing her best. I dont plan on renewing my membership after what I have seen tonight and i dont plan on staying at the hotel anymore either. I needed this to be heard and for people to read. even though we are shown smiles at the desk the staff are treated poorly by the owner less
Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you for bringing your concerns to our attention. I agree...our Proprietor chose the wrong time, place and manner to address performance concerns with the employee you mentioned. However, I will say, "what one observes is not always the full story." We have 150 employees. I am pretty certain none of them, including myself, would be smiling in front of guests and providing the superior service they do, if they felt mistreated and unempowered. We truly have an excellent team, who is passionate about hospitality and making the guest experience exceptional. That passion flows from the top and is executed by all. I hope you will re-consider, and perhaps come and have a conversation with us.