The Water Tower Inn, BW Premier Collection

360 Great Northern Road, Sault Ste. Marie, Ontario, P6B 4Z7, Canada
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The Water Tower Inn, BW Premier Collection

Welcome to The Water Tower Inn, BW Premier Collection located in Sault Ste. Marie, Ontario!

The Water Tower Inn is a full-service inn with 176 signature rooms and suites, located under the landmark water tower in Sault Ste. Marie, Ontario. show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
360 Great Northern Road, Sault Ste. Marie, Ontario, P6B 4Z7, Canada

Reviews of The Water Tower Inn, BW Premier Collection

Traveller Overview:
4.5 Rating: 868 reviews
Excellent 57%
Very Good 25%
Average 10%
Poor 5%
Terrible 2%
Rating

Alyn S, wrote review 24/02/2021

Excellent value

Nice Clean establishment . Casey's Restaurant attached was excellent. Room was very clean and the staff very friendly and helpful. We are returning to this hotel in the near future. Highly recommend t... more

Rating

GaleAlexis, wrote review 03/02/2021

All the amenities

Wonderful 1-night stay. Double sheeting made me feel everything was fresh and clean. Starbucks in lobby with complimentary breakfast was very good and organized around COVID to ensure safety. I’ll be ... more

Owner Response
Jamie Hilsinger, General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
I'm glad you enjoyed a tasty breakfast and a comfortable stay. And definitely happy to hear you felt safe, Gale. Comments like this let us know we're meeting our guests expectations, and we truly appreciate them. Hospitality is what we live for! Looking forward to welcoming you back.
Rating

Flute2020, wrote review 09/01/2021

Best Pet Spot

While the hotel is average in terms of service and cleanliness, everyone was friendly to my pet. They provided water and food dishes in the room for my dog, plus a few treats and poo bags. I am a supe... more

Owner Response
Jamie Hilsinger, General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you kindly for sharing your review. We have high cleanliness standards, so I would love to personally hear what you noticed: info@watertowerinn.com. Your feedback is appreciated. Our team works hard to make every stay special, and I'm happy to hear they made your visit welcoming and unique. I hope we can welcome you and your pooch again soon!
Rating

lenjarvis, wrote review 04/01/2021

ROOM IS OVER PRICED

When one walks into the Inn you think "I chose a good location" as it is welcoming however that changes when you get to your room, when you think about what you just paid! The fee for the room is ove... more

Owner Response
Jamie Hilsinger, General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
I'm very sorry to hear you didn't feel you got good value for your stay. I hope you'll reach out to us directly so that we can discuss your experience with you personally. As we are currently in lockdown, we're including our Breakfast to Go (a choice of house-made breakfast sandwich, yogurt or fresh muffin, and beverage) for all stays, a feature that is not usually part of room rate. I hope you'll give us another chance to exceed your expectations.
Rating

rosswatt2020, wrote review 16/11/2020

My daughter's wedding

They couldn't have been more helpful and accomodating. They helped us have a wnderful day while observing Covid requirements. Food was great, service from all staff was amazing . Rooms were very nice ... more

Owner Response
Jamie Hilsinger, General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
You'll definitely need to return to use those pools! They're awesome! Sincerely, thank you very much for sharing your experience. It was our honour to host your daughter's wedding and a rare light of positivity in what has been a year tainted by negativity. So, thank you and looking forward to your return!