INNcredible room - Service below expectations.
31/03/2019 DavidG1688, Sault Ste. Marie, Canada
The Suite with bubble air tub was perfect for our getaway Staycation. However, our room was not ready for 3pm check-in. A $500 deposit!!!! was required at check-in, 20 minute wait at checkout for room... more
The Suite with bubble air tub was perfect for our getaway Staycation. However, our room was not ready for 3pm check-in. A $500 deposit!!!! was required at check-in, 20 minute wait at checkout for room to be inspected. I have NEVER had to leave more than a $200 deposit at ANY hotel. I have also never had to wait for my room to be inspected at checkout. I am a Best Western Rewards member, among other hotel chains members, usually this offers preferred service. I did not experience this.
The heated floor in the bathroom did not work - at checkout - the manager already knew about this - we should have been told at check-in or at least have a note in the room.
I really expected better. less
WandaT327, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you so much for your review and I am sorry we did not meet your expectations on this visit.
You have made a great suggestion to put a note up in the room about the heating unit issue, and I will go ahead and do so for any future guest's to be aware while we wait for the unit to be repaired.
Unfortunately, without a credit card on file, our Inn house policy is to recover a cash deposit at check in, which does delay the check out procedure as we need to do an inspection. Your wait time for departure does seem too high, and I will investigate further with my team.
If I can be of any further assistance, please feel free to reach out to me directly at 705 945-7618.