Warning- Not a Kid-Friendly Hotel Pool
Families hoping for a nice getaway with their children should be warned that the pool has a “no fun” policy. Children cannot jump into the pool, children swimming in the pool must not make any splash ... more
Families hoping for a nice getaway with their children should be warned that the pool has a “no fun” policy. Children cannot jump into the pool, children swimming in the pool must not make any splash with their legs or arms. Essentially, children must stand or sit in the pool only. We booked for three nights at the hotel as a “Covid-safe Staycation”- our only fun getaway all summer with our three children, hoping to give them a fun three days playing in the pool. Our kids were not being boisterous, noisy, diving or running in the pool. They were respectful of their distance from other patrons. The kids were asked to stop jumping or creating any splash in the pool. The issue is that the hotel pool also serves as a “club” for local community members and so has a “no fun” policy. The hotel pool priority is for the club members and not for hotel guests— families be warned. We checked out early and moved to another hotel in the city that allows kids to be kids. This hotel is not recommended for families or sports teams. There are lots of better hotels in the city. We will not be back. less
Jamie Hilsinger, General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Hi Sarah, thank you for your feedback. We have a "no jumping"policy for the safety and comfort of all our guests, whether they are hotel guests or members of our pool facility, Club Cabana Aqua Spa. I regret that you and your family did not feel that our policy is fair. I wish you safe travels.