The Water Tower Inn, BW Premier Collection

Room clean, staff friendly,helpful,welcoming.great hotel and food amazing. Had trouble with the TV two different people came up to fix it. Staff greats you at the front door all the time. Staff at the bar very friendly and helpful, great jazz music on Wednesday less

Me and my husband and our golden Loki stayed here for 4 nights on Christmas. Pros: - Staff is very friendly. - Easy travel with a dog, staff were very friendly towards him - Amazing Pub on site, make sure you try their pizza, it's delicious - Rooms were clean, ours had a small dining table which was a nice feature - Was very thoughtful of the hotel management to arrange for a complimentary dinner on Xmas day and we realized later why...everything was closed when we arrived so it was great to find two nicely packed dinners in the fridge! - Local trail is just behind the hotel so it was convenient for walks with our dog Cons: - if booking a pet friendly room ask for a room that does not face the outside hot tub. This is what we had and it was loud and smelled of chlorine. - A/C was extremely loud and annoying - Pool and gym were crowded and I couldn't understand why because not too many people were staying at the hotel on Christmas and then I realized that these are local people who bought memberships. We always travel on Xmas to avoid crowds so this was a bit of a disappointment. Overall, the place is good and we would stay here again. less

First of all, check in was not at all pleasant or hospitable. Our reservation was messed up and that happens...no big deal except the argumentative nature of Brenda. What is her problem? She needs more training for the hospitality industry and maybe could learn to smile and greet people in a more welcoming manner. After that it just went downhill with a mess up with our reservation which was totally the hotels fault but we were made to feel that we were an inconvenience. Brenda fixed the problem eventually but we had asked in the morning before we ever checked in for a crib for the 22 month old we had with us. We were assured there would be one but later after we had checked in that there was no crib. Thankfully we were able to get one from a friend but it was a real inconvenience. The club cabana is in need of maintenance. The waterfall area is closed off...just a cement hole in the ground and the jets of the outdoor spa aren’t functional either. But I am mostly surprised and disappointed by the management of one of the Sault’s premier hotels having a person working their front desk with a miserable attitude like Brenda displayed. Not professional. We live locally and enjoy a getaway to the Sault once in a while or bring out of town family to stay in the Soo but we will never bother with this place again. less

I am a member here at the Water tower for club cabana, I was in the Sauna tonight and as i was exiting the sauna I noticed one of the staff was being treated poorly by the OWNER and a front desk worker, not only was he rude but he also made a scene and yelled at her. Paxton is one of the hardest workers you have and she is always there and doing her best. I dont plan on renewing my membership after what I have seen tonight and i dont plan on staying at the hotel anymore either. I needed this to be heard and for people to read. even though we are shown smiles at the desk the staff are treated poorly by the owner less

Friendly and efficient staff..no tour busses this time so not so crazy. Room well kept...although the toilet kept "burping" from the bowl. Kind of unnerving when using the commode. Staff plunged..but it didn't work. Hope you can get 129 fixed. less