The Sanctuary Hotel

132 West 47th Street, New York, New York, 10036, United States
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The Sanctuary Hotel

Winner of the International Hotel of the Year 2011 at the European Hospitality Awards, The Sanctuary Hotel is located in the heart of the theater district on 47th between 6th and 7th Avenue. Our discrete luxury lifestyle hotel offers personalized ser show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
132 West 47th Street, New York, New York, 10036, United States

Reviews of The Sanctuary Hotel

Traveller Overview:
4.5 Rating: 4705 reviews
Excellent 62%
Very Good 26%
Average 7%
Poor 2%
Terrible 1%
Rating

Steve H, wrote review 26/06/2022

Great hotel a three-minute walk to Times Square. Yes, really!

My stay at Sanctuary was terrific! Location is outstanding. Service is very good. William was consistently helpful and looking to assist. Yes, the rooms are fairly small. But if you do your research, ... more

Owner Response
James Valdez, Guest Services / Front Office at Sanctuary Hotel New York, responded to this review
Dear Steve H, Thank you for your kind words! William is a fantastic member of our team and don't you worry, your kind words will reach him! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
Rating

tmccull, wrote review 21/06/2022

Not great

We stayed June 7-10. The only reason I gave an average rating is the doormen were very friendly and helpful. The room is very small and the windows let no natural light in but that is not why I rate i... more

Rating

Polina B, wrote review 18/06/2022

Cute and clean

The hotel is beautiful and very clean. We appreciated the complimentary upgrade we got and really loved the room we stayed in. The location is perfect - just a few steps away from Times Square, and th... more

Owner Response
James Valdez, Guest Services / Front Office at Sanctuary Hotel New York, responded to this review
Dear Polina B, Thank you for relaying your comments about your time with us and I am glad it was enjoyable for you! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
Rating

IanRich63, wrote review 13/06/2022

Highly Recommended

What a fantastic hotel!! Excellent location with easy access to all amenities. We stayed for 5 nights and found the room very comfortable, fantastic shower, wonderful bed and cleaned daily to a high s... more

Owner Response
James Valdez, Guest Services / Front Office at Sanctuary Hotel New York, responded to this review
Dear Ian R, Thank you for taking the time to share your thoughts with us and I am delighted you had so lovely a stay. Our gentlemen at the door are the pride of our Hotel as our outward ambassadors to NYC and I will be certain your praise is shared with them. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
Rating

Cants22, wrote review 13/06/2022

A Gem of a place

What a great hotel, the staff were magnificent nothing was a problem and they were all so courteous. The hotel is a minute walk from Time Square, 15 minutes to central Park and 15 minutes to Madison S... more

Owner Response
James Valdez, Guest Services / Front Office at Sanctuary Hotel New York, responded to this review
Dear Ian, It was an absolute pleasure having you with us and thank you for your kind words. It was certainly a scorcher in May and I dare say it is only getting warmer this summer! We are most certainly centrally located, a fact not lost on us, and we are truly fortunate for it. I apologize greatly for those imperfections you found in your room, no matter how small the imperfection your room is your home, and I am certain you wouldn't expect such conditions in your own house. I will be certain these comments are forwarded to our Housekeeping/Restoration departments. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel

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