The Sanctuary Hotel

My stay at Sanctuary was terrific! Location is outstanding. Service is very good. William was consistently helpful and looking to assist. Yes, the rooms are fairly small. But if you do your research, you know that going in. And the price was quite competitive for a nice hotel in this location. less

We stayed June 7-10. The only reason I gave an average rating is the doormen were very friendly and helpful. The room is very small and the windows let no natural light in but that is not why I rate it low. They advertise stocked mini bar in the room. They don't have that however having an empty mini fridge is nice because you have to walk the CVS or Walgreens to purchase anything you might want to drink even water. In the reception area they do have small plastic cups in which you can get a little drink of water. We could not go to the rooftop restaurants because they were booked our entire stay. They cater to non guests. If you arrive back to the hotel as the non guests are waiting to go upstairs you will have to wait behind them to get the elevator. We were told we could go and get a drink 15 minutes before the restaurant closed. They advertise this rooftop as a guest as well but it is not available. If you really want to stay there I'd suggest making reservations in advance for the restaurants. The continental breakfast was just like any other. Cereal and pastries. I recommend staying elsewhere. I sent a message on the hotel website about our experience and suggested Maybe considering the paying guests. No response to date. less

The hotel is beautiful and very clean. We appreciated the complimentary upgrade we got and really loved the room we stayed in. The location is perfect - just a few steps away from Times Square, and the staff is friendly and helpful. We will be back! less

What a fantastic hotel!! Excellent location with easy access to all amenities. We stayed for 5 nights and found the room very comfortable, fantastic shower, wonderful bed and cleaned daily to a high standard. Made full use of the breakfast which had fantastic choices of bagels pastries cereals juice and hot drinks. Special mention to the guys on the door who were very helpful and friendly every time we popped in and out during our stay. Thanks for making the trip so special. less

What a great hotel, the staff were magnificent nothing was a problem and they were all so courteous. The hotel is a minute walk from Time Square, 15 minutes to central Park and 15 minutes to Madison Square garden. There is a subway at the end of the street too. The room was great, although the AC was very noisy and as we stayed during the hottest Temp recorded in May it was a problem as couldn't sleep, we did report the issue and maintenance attempted to fix the problem, but it didn't really solve the issue maybe slightly queiter so we just lived with it. Some of the woodwork and a couple of the blinds were showing signs of age bit that's all. Breakfast was complementary, croissant, bagles, cereals, yogurts. Just right to start the day off. There was always coffee and water available near the front desk too. We didn't get time to visit the roof top bar and the restaurants in the hotel, but they were very popular indeed. This was our first visit from the UK to NYC and I'm so glad that we found this gem of a hotel. I would highly recommend it to anyone. Thank you so much to all the staff for helping towards our fantastic holiday. You were fantastic. We stayed from the 05/20/2022 - 05/27/2022 in Room 301 which is at the front of the hotel. Ian and Linda 👍 less