Comfortable, peaceful stay in Manhattan.
I stayed at the Sanctuary hotel this past weekend with my mother because we were finally seeing Hamilton: The Musical and we were very happy about it! I booked this hotel because the location was excellent! It was close to the theater district and Times Square. The reviews were good. Also I was interested in going to their rooftop restaurant.
I checked in Friday, around 10 am. Upon coming in, I was told they had no rooms ready but to check around 1 pm. After waiting for about two hours, around noon, I asked at front desk if they had any rooms ready and the man there gave me the good news that there actually was a room available on the 6th floor.
The room had a decent view since it’s higher up. You can see the church next door and some of the street below. The room was small, the bathroom was small. It was tight at first but we got used to it and made it work. The counter space for the bathroom is really tight. There was only space for one towel to hang in the bathroom. The shower is right in the room and has a curtain instead of a door for privacy. The shower felt really good. I definitely enjoyed the shower a lot. The bed was also very comfortable. I thought the hotel was very quiet. I didn’t hear people next to me or in the halls. I only heard the usual noise in the morning outside of the hotel from construction but that’s normal for Manhattan.
The staff was as accommodating as they could be. I really loved having the doormen there. I wish every hotel outside of New York had this. The front desk accommodated my requests as far as early check in.
My only complaint was that I thought the free breakfast delivery thing to the room was kind of annoying and communication was a bit off. When I checked in, I was not told what time they would be delivering the food. I wasn’t asked what my food restrictions/preferences were. Nothing. So the next day at 7 AM, I heard a knock for breakfast. Well, I wasn’t ready to eat breakfast at 7 AM. I didn’t even know they were coming at that time. They delivered coffee and orange juice. Neither my mom or I drink OJ in the morning. Also by the time I was ready to eat my breakfast, the coffee was cold of course. And there’s no microwave in the room. So I had to call front desk and ask them to bring up the coffee and tea. I didn’t want to feel like an inconvenience to them but it seemed kind of like I was. I would’ve rather made the coffee and tea myself. I wish they had some sort of bar downstairs to do that but I guess with Covid they don’t allow it? Anyway, about 20 min later they did bring it up, which was nice of them. I tried to request with morning shift and night shift about bringing breakfast an hour later. Unfortunately with the time change on Sunday this weekend, housekeeping still brought it at 7 am. But the good news was that breakfast was delivered and the muffins were very good.
The rooftop restaurants, Haven Restaurant and Sushi Lab, which are located at the top of their hotel, were fabulous! I had a nice time at both. The sushi was fantastic at sushi lab! Nice customer service too. Beautifully decorated. Haven was fun too. Same, beautifully decorated.
I will also say that the Sanctuary hotel’s lobby was nicely decorated. It was a dark, sensual vibe that I’m sure took a lot of time to complete for the developers. I enjoyed the different Buddhist statues throughout the hotel. less