The Sanctuary Hotel

To be clear, there is no access to any gym contrary to what it says. There is no breakfast other than what you see in the attached photo. The work table in the room is unusable as the seat is simply too low. The place is grubby and not clean. There is really nothing open in the place. The shower is in the room. The toilet is tiny. I was checked in for 12 nights and left after 1. less

When traveling alone gets scary 🤦🏽😳. I stayed at The Sanctuary my first night in Manhattan. Perfect location. 2 blocks from Times Square and 3 from Broadway. I had a ticket to see Thoughts of a Colored Man ( highly recommended but the theatre seats are tiny). Left my bags there as I arrived before check in. Left and came back. The bellboy escorted me to my room. He asked if I had family there and if I visiting alone. I lied and said I was waiting for my husband. He was getting in late because of a delayed flight. I played with my decoy ring as we talked. I go in the room and put my lock on the door. First strange thing happens, call from the front desk saying they had a system glitch and needed to confirm who was in each room. They asked for my full name. I refused to provide and said I will do down to the front desk. I go down and the guy confirms what the caller said. I shrug it off and go back to my room. I put my lock back on my door and drift back off to sleep. Next, I get a knock on the door. I talk through the door never opening it. It's the bellboy. He stopped by to tell me that the clock in the room doesn't automatically update and that I would need to manually change it for the time change. Think nothing of it and go back to sleep. Not even 30mins later, the front desk calls. They asked if the lights on my room were flickering. I tell them no. The front desk says that's odd. Maintenance just said that I reported that the lights in my room were flickering and the front desk clerk said we called because we had no reports of you reporting it. I'm like I didn't. I haven't even seen or talked to anyone besides the bell boy and the lights are fine. I got dressed for the evening and stopped by the front desk to convey my concerns. I left and returned later that night. I stayed because I needed to head out for a super early flight and only had 5 hours left. I didn't sleep at all that night. less

I was disappointed at this place to be honest . We paid little over $300 for one night and for the price the service was horrible . 1- they told us once we got here that the parking garage was closed and I have to go around and find another parking . In time square it took me 40 min to find another parking lot that I could leave the car over night. 2- we wanted to go to hotel restaurant and they told us they are closed to guest because of a company party 3- we asked for water they said they don’t have water and if we want water we should go outside and buy water from a food truck. With the price they are charging I would go to another hotel . less

I stayed at the Sanctuary hotel this past weekend with my mother because we were finally seeing Hamilton: The Musical and we were very happy about it! I booked this hotel because the location was excellent! It was close to the theater district and Times Square. The reviews were good. Also I was interested in going to their rooftop restaurant. I checked in Friday, around 10 am. Upon coming in, I was told they had no rooms ready but to check around 1 pm. After waiting for about two hours, around noon, I asked at front desk if they had any rooms ready and the man there gave me the good news that there actually was a room available on the 6th floor. The room had a decent view since it’s higher up. You can see the church next door and some of the street below. The room was small, the bathroom was small. It was tight at first but we got used to it and made it work. The counter space for the bathroom is really tight. There was only space for one towel to hang in the bathroom. The shower is right in the room and has a curtain instead of a door for privacy. The shower felt really good. I definitely enjoyed the shower a lot. The bed was also very comfortable. I thought the hotel was very quiet. I didn’t hear people next to me or in the halls. I only heard the usual noise in the morning outside of the hotel from construction but that’s normal for Manhattan. The staff was as accommodating as they could be. I really loved having the doormen there. I wish every hotel outside of New York had this. The front desk accommodated my requests as far as early check in. My only complaint was that I thought the free breakfast delivery thing to the room was kind of annoying and communication was a bit off. When I checked in, I was not told what time they would be delivering the food. I wasn’t asked what my food restrictions/preferences were. Nothing. So the next day at 7 AM, I heard a knock for breakfast. Well, I wasn’t ready to eat breakfast at 7 AM. I didn’t even know they were coming at that time. They delivered coffee and orange juice. Neither my mom or I drink OJ in the morning. Also by the time I was ready to eat my breakfast, the coffee was cold of course. And there’s no microwave in the room. So I had to call front desk and ask them to bring up the coffee and tea. I didn’t want to feel like an inconvenience to them but it seemed kind of like I was. I would’ve rather made the coffee and tea myself. I wish they had some sort of bar downstairs to do that but I guess with Covid they don’t allow it? Anyway, about 20 min later they did bring it up, which was nice of them. I tried to request with morning shift and night shift about bringing breakfast an hour later. Unfortunately with the time change on Sunday this weekend, housekeeping still brought it at 7 am. But the good news was that breakfast was delivered and the muffins were very good. The rooftop restaurants, Haven Restaurant and Sushi Lab, which are located at the top of their hotel, were fabulous! I had a nice time at both. The sushi was fantastic at sushi lab! Nice customer service too. Beautifully decorated. Haven was fun too. Same, beautifully decorated. I will also say that the Sanctuary hotel’s lobby was nicely decorated. It was a dark, sensual vibe that I’m sure took a lot of time to complete for the developers. I enjoyed the different Buddhist statues throughout the hotel. less

Cons: - Very noisy hall. There's a supply closet that was always being opened/closed and it made a lot of noise. - One elevator. - There were flies in the rooms (at least in the two rooms I stayed at). - A dirty curtain is the "door" to the bathroom area. - The bathroom area is rather small and not very comfortable. - The "free, delivered to your room" breakfast to-go arrived only once during my 4 nights stay. Also, asked for gluten free due to health requirements, received a lot of gluten. - On the 3rd day most of the towels were taken away by the house keeping, was left with only 1 large and 1 hand towel. - If you want a quiet room, you'll get one with a view to a building wall (which also means, a very dark room). Pros: - Good lighting inside the room (to make up for not receiving any light from outside). - Great mattress. The pillows are super soft (you decide if that's a pro/con). - Good A/C, but very noisy. - Clean and soft towels. - Really great location. less