The Queen at Chester Hotel, BW Premier Collection

City Road, Chester, Cheshire, CH1 3AH, England
based on 3450 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

The Queen at Chester Hotel, BW Premier Collection

Landmark Chester hotel with a roll call of famous guests.

Built opposite Chester station to serve first-class rail passengers, The Queen at Chester Hotel, BW Premier Collection (formerly a Hallmark Hotel) has an illustrious past.
This magnificent brick and stucco Italianate building was said to be th
show more

Please note due to Government Guideline on Covid 19, some hotel services may be limited during your visit.
Hot plated breakfast will be available to all guests who have pre-booked on a breakfast rate, otherwise guests will have the option to purchase a continental breakfast on property for £7.50pp
24 Hour Room Service, Bars, Free WIFI, Lift to all floors, Pets Allowed, Restaurants
There is charged parking available onsite.
Pets accepted
pets allowed - £15.00 extra charge per day
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00
City Road, Chester, Cheshire, CH1 3AH, England

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

Chef Simon Davies
  • King's Grill
  • Waiting Room Bar and Lounge

King's Grill

Tuck into wholesome grub in the light and airy contemporary surroundings of the King's Grill, open for breakfast and dinner.

Cooked with fresh, seasonal ingredients, dishes at The Queen at Chester, BW Premier Collection by Best Western include smoked haddock mornay, vegetarian curry and our legendary stacked burgers. We also serve super-healthy salads and gluten-sensitive options. And don't forget to leave room for dessert - sticky toffee pudding or chocolate brownie anyone?

Our delicious breakfast buffet is popular with guests and non-residents alike. Set yourself up for the day with our selection of fruit, cereals, pastries, juices and hot breakfast offerings.

Opening hours
Breakfast: 06:30 - 09:30
Dinner: 18:00 - 22:00
Weekend times may vary

Waiting Room Bar and Lounge

Enjoy lighter bites while sampling the finest cask ales or cool cocktails in our historic Waiting Room Bar and Lounge.

Our bar menu includes hot and cold sandwiches, Welsh rarebit, pies, bubble and squeak, and beer-battered fish and chips.

Afternoon tea is served in the Albert Lounge, against a backdrop of historic photographs and a large open fireplace. Sink into one of the comfy chairs as you indulge in finger sandwiches, homemade scones and of course, a glass of fizz.

Opening hours
Weekend times may vary


Our wonderful Grade II-listed Italianate building is a dreamy setting for your big day.

Inside, the theatrical four-storey staircase with ornate iron balustrade provides a show stopping setting for photographs, while outside there's an elegant Italian terrace garden with marble arches, classical sculptures and lush foliage.

With eight different event spaces, The Queen at Chester, BW Premier Collection by Best Western can cater for every type of reception, civil ceremony and partnership. We have two al fresco spaces and six banqueting suites that suit anything from an intimate gathering to a party of 300 in the Colonnades Ballroom. In this room, a spectacular chandelier gleams from the ceiling and there's mood lighting throughout.

The hotel has been hosting weddings for more than 150 years and, over that time, we've learned exactly how much careful planning it takes to put on a day to remember. You'll love our attention to detail.

At the end of a wonderful day, retire to the honeymoon suite with its stunning four-poster bed and feature bath.

Meetings & Events

In the heart of Chester, opposite the railway station, The Queen at Chester, BW Premier Collection by Best Western is in a prime location for corporate events.

Not only are we handy for ...

For any enquiries please contact events on 0844 387 62 40

In the heart of Chester, opposite the railway station, The Queen at Chester, BW Premier Collection by Best Western is in a prime location for corporate events.

Not only are we handy for those travelling by train, we're also close to the M53 and M56 motorways, and there's ample parking onsite.

We have a fantastic reputation when it comes to hosting conferences, meetings and teambuilding days, and many blue-chip companies return to us time after time due to the professionalism of our event planners.

With 11 conference rooms to choose from, you're sure to find the perfect space for your event. While some suit small gatherings such as board meetings and training sessions, the magnificent Colonnades Ballroom can hold up to 400 delegates. Many of our rooms combine elegant Victorian features with hi-tech communications and presentation technology to give events a cutting edge while still maintaining bags of character.

We're also well-equipped to host prom nights, hen parties, baby showers and fundraising events.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Palazzo 120 24 26 24 80
Jubilee 120 24 0 24 100
Victoria 70 26 30 25 60
Edward 40 15 20 20 20
Prince Albert 30 8 16 16 0
Disraeli & Gladstone 25 8 0 12 0
Consort 0 0 0 4 0

Reviews of The Queen at Chester Hotel, BW Premier Collection

Traveller Overview:
4.0 Rating: 3450 reviews
Excellent 52%
Very Good 28%
Average 9%
Poor 5%
Terrible 4%

01214214, wrote review 26/09/2020


Just stayed at The Queens for one night on a travel zoo deal in an Executive Room. Couldn't fault a thing great room friendly staff lovely breakfast and very covid safe would highly recommend. Well do... more


Mrgrumpy112, wrote review 26/09/2020

City break

Stayed for one night with my wife. Fantastic experience in strange times. The staff were great and the hotel spotlessly clean. The room was great also. I would highly recommend for a good city break..... more


Taffboy49, wrote review 24/09/2020

Great short break

Apologies if this seems a bit over the top but it is the first time I have bothered to write a hotel review. We have visited Chester a number of times and always meant to visit the zoo. This time we m... more


ckrnchn, wrote review 22/09/2020


Had a weekend booked two weeks ago and paid for it via Arrived and was told they hadn't received payment from even though I had all proof of confirmation including bank state... more


MJFaccini, wrote review 19/09/2020

Beautiful hotel with staff who can't do enough for you

Came for two nights in the middle of covid but found a little gem. The hotel is beautiful and the staff were so helpful. The organisation of the covid rules are well thought out and do not interfere t... more