The Queen at Chester Hotel, BW Premier Collection

City Road, Chester, Cheshire, CH1 3AH, England
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The Queen at Chester Hotel, BW Premier Collection

Landmark Chester hotel with a roll call of famous guests.

Built opposite Chester station to serve first-class rail passengers, The Queen at Chester Hotel, BW Premier Collection (formerly a Hallmark Hotel) has an illustrious past.
This magnificent brick and stucco Italianate building was said to be th
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COVID-19 Update: Breakfast service is a 'Grab & Go' concept. Other Food and Beverage offerings will be based on Room Service with a limited menu.
COVID 19 - Hotel is only open for guests travelling for work or authorised purposes. Evidence may be requested on arrival or during pre-registration.
24 Hour Room Service, Bars, Free WIFI, Gym, Lift to all floors, Pets Allowed, Restaurants
There is charged parking available onsite.
Pets accepted
pets allowed - £15.00 extra charge per day
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00
City Road, Chester, Cheshire, CH1 3AH, England
What 3 Words: gloves.ridge.they

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • King's Grill
  • Waiting Room Bar and Lounge

King's Grill

Tuck into wholesome grub in the light and airy contemporary surroundings of the King's Grill, open for breakfast and dinner.

Cooked with fresh, seasonal ingredients, dishes at The Queen at Chester, BW Premier Collection by Best Western include smoked haddock mornay, vegetarian curry and our legendary stacked burgers. We also serve super-healthy salads and gluten-sensitive options. And don't forget to leave room for dessert - sticky toffee pudding or chocolate brownie anyone?

Our delicious breakfast buffet is popular with guests and non-residents alike. Set yourself up for the day with our selection of fruit, cereals, pastries, juices and hot breakfast offerings.

Opening hours
Breakfast: 06:30 - 09:30
Dinner: 18:30 - 21:00
Weekend times may vary

Waiting Room Bar and Lounge

Enjoy lighter bites while sampling the finest cask ales or cool cocktails in our historic Waiting Room Bar and Lounge.

Our bar menu includes hot and cold sandwiches, Welsh rarebit, pies, bubble and squeak, and beer-battered fish and chips.

Afternoon tea is served in the Albert Lounge, against a backdrop of historic photographs and a large open fireplace. Sink into one of the comfy chairs as you indulge in finger sandwiches, homemade scones and of course, a glass of fizz.

Opening hours
Weekend times may vary


Our wonderful Grade II-listed Italianate building is a dreamy setting for your big day.

Inside, the theatrical four-storey staircase with ornate iron balustrade provides a show stopping setting for photographs, while outside there's an elegant Italian terrace garden with marble arches, classical sculptures and lush foliage.

With eight different event spaces, The Queen at Chester, BW Premier Collection by Best Western can cater for every type of reception, civil ceremony and partnership. We have two al fresco spaces and six banqueting suites that suit anything from an intimate gathering to a party of 300 in the Colonnades Ballroom. In this room, a spectacular chandelier gleams from the ceiling and there's mood lighting throughout.

The hotel has been hosting weddings for more than 150 years and, over that time, we've learned exactly how much careful planning it takes to put on a day to remember. You'll love our attention to detail.

At the end of a wonderful day, retire to the honeymoon suite with its stunning four-poster bed and feature bath.

Spa & Leisure facilities

Hands up who needs a pamper? We’ll provide the top-notch facilities and relaxing atmosphere, and you just turn up and enjoy. Deal?

Spa Facilities

Opening Times

Monday - Sunday: -

Make the most of our leisure facilities and enjoy some down time

Small fitness room with cardio equipment.

Meetings & Events

In the heart of Chester, opposite the railway station, The Queen at Chester, BW Premier Collection by Best Western is in a prime location for corporate events.

Not only are we handy for ...

For any enquiries please contact events on 0844 387 62 40

In the heart of Chester, opposite the railway station, The Queen at Chester, BW Premier Collection by Best Western is in a prime location for corporate events.

Not only are we handy for those travelling by train, we're also close to the M53 and M56 motorways, and there's ample parking onsite.

We have a fantastic reputation when it comes to hosting conferences, meetings and teambuilding days, and many blue-chip companies return to us time after time due to the professionalism of our event planners.

With 11 conference rooms to choose from, you're sure to find the perfect space for your event. While some suit small gatherings such as board meetings and training sessions, the magnificent Colonnades Ballroom can hold up to 400 delegates. Many of our rooms combine elegant Victorian features with hi-tech communications and presentation technology to give events a cutting edge while still maintaining bags of character.

We're also well-equipped to host prom nights, hen parties, baby showers and fundraising events.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Palazzo 120 24 26 24 80
Jubilee 120 24 0 24 100
Victoria 70 26 30 25 60
Edward 40 15 20 20 20
Prince Albert 30 8 16 16 0
Disraeli & Gladstone 25 8 0 12 0
Consort 0 0 0 4 0

Reviews of The Queen at Chester Hotel, BW Premier Collection

Traveller Overview:
4.0 Rating: 3469 reviews
Excellent 52%
Very Good 27%
Average 9%
Poor 5%
Terrible 4%

ChipCobb, wrote review 21/03/2021

Full of Charm

Stayed here for one night before a business trip the following day. Understandably, the hotel is very quiet at the moment and operating differently. We called the phone number at the front door to be... more


UK-plus-Europe, wrote review 06/02/2021

Vintage charm

First impressions were good, loved the charming vintage decor and antiques. Understandable staff reduction due to covid, We occupied 3 rooms all together; the first move was due to a non-flushing toil... more


jacquipointon1, wrote review 27/01/2021

Exceptional service

I'm a nurse and was stranded on my way home from work during the recent storm was frightened and expecting to spend the night in my car. My son rang the Queen Hotel and they made a warm room available... more


leestruthers25, wrote review 21/12/2020

The Queen of chester

The hotel is amazing it's very clean and the staff are very welcoming. The rooms are lovely and very clean. The breakfast is additional cost but is well worth the money. I would 100% recommend this ho... more


Chloe H, wrote review 13/12/2020

Staff were amazing!

We had a great stay at the Queen at Chester. The staff were all amazing, especially Jessica who really went out of her way to make sure we had everything we needed. Breakfast was also lovely and room ... more