Disappointed by the finish of the room
16/12/2018 Collibosher, Wath-upon-Dearne, United Kingdom
At first glance as we walked into the suite we had booked it looked very opulent, just what we were hoping for (given the pictures online). However, appearances were deceptive and despite the swank an... more
At first glance as we walked into the suite we had booked it looked very opulent, just what we were hoping for (given the pictures online). However, appearances were deceptive and despite the swank and swagger of the first impression it became apparent that the room was actually care-worn, more than a little shoddy and positively Baltic in temperature. Several of the spotlights in the ceiling didn't work and one of those that did kept flashing on/off, so we had to use the bedside lamps. The bathroom was absolutely freezing and water wasn't much hotter. We were freezing in bed so we took the throw off of the ottoman at the foot of the bed to reveal that the top of the ottoman was severely damaged.
We found most of the staff to be pleasant, in a non-chalant, bare minimum, see-it-all-before kind of way
The only saving grace of this establishment was the food. The food was delicious. Such a shame that the staff can't push themselves to be friendlier and more accommodating and it's unforgivable the state of the suite considering what we paid. This should have scored 5/5 but it let itself down. less
TeamHobbit123, Manager at New Hobbit Hotel, by Best Western, responded to this review
Thank you for taking the time to provide us with feedback regarding your recent stay with us here at The New Hobbit hotel. We are sorry to hear your stay wasn't all what you was expecting as this is something we as a hotel don't want to discover when we are meeting guest requirements and making sure their overall stay is enjoyable. In regards to the heating within the room itself, if the overall climate was too cold for yourselves if mentioned to a member of staff or phoned down to our reception using the phone provided in the room we could have looked into this and increased the heat so that the temperature was much more satisfying. We are glad to hear you enjoyed the food within our restaurant, we hope to see you again in the near future.