My husband and I stayed for two nights at the hotel whilst attending a family funeral. On arrival after a lengthy 6 hour drive from our home, we received a very warm welcome from Thom, and free tea and cake! The cake was delicious, very fresh and moist, and there was a wide range of herbal teas I could choose from.
In the evening we ate in the restaurant. The food was outstanding! There was an excellent choice, made with fresh and extremely appetizing products and delightfully presented. It was also nice to see that the hotel and the staff were strictly observing all Covid-19 regulations, and that the staff were wearing disposable gloves whilst serving the meal and social distancing was in place. As a healthcare worker, I was especially impressed. The restaurant was already fully booked the following evening, however on speaking to chef the hotel kindly fitted us in for a table of five.
However the main attraction of the Moonraker, as well as its quiet location, were the outstanding and tireless efforts of the staff to ensure their guests were happy. During our stay we were looked after by Thom. He was extremely professional, friendly and courteous, and went 'the extra mile' to ensure our happiness at what was a sad occasion for our visit. Thom was always cheerful and appeared to work all hours and tirelessly doing everything. He manned reception, attended to the bar, served in the restaurant in the evening, and made tea and cake for arriving guests, as well as a host of other duties. He was always available if needed. To come across someone with such a cheerful, strong and professional work ethic is rare. On one occasion I was also served by Lauren, who displayed the same wonderful helpfullness.
We enjoyed seeing the rescue chickens and the two rescue turkeys, all of whom appeared very happy! and we hope the piggies might soon return!
We would definately return to this hotel, if only for the truly outstanding customer service and way above excellent cuisine which surely should be awarded some Michelin stars.
Thank you Thom, Lauren and the wonderful chefs. less