The Moonraker Hotel, BW Signature Collection by Best Western

I had booked a night at the Moonraker as I was brought to the area due to having business in Trowbridge I normally stay in either the Widbrook grange or grove but rooms were unavailable so I booked at Moonraker and I am glad I did !! I got to the hotel just before 1500 and check in and got escorted to The Trowle room which was great and quirky and had a four posted with was brilliant !!! Shame I stayed on my own less

We stayed in Superior Double Room which suited our needs very well. It was spacious, nicely furnished,and clean (some previous reviews had complained about cleaning- so I was on the look out. Our room was clean, as were the communal areas we used). Covid procedures are in place and the team adapted to changes brought in during our stay. This includes table service continental breakfast. The food in the restaurant in the evening was tasty, yes the service was a bit slow at times and everyone did disappear at one point - they did have to deal with 2 power cuts. Some other reviews have mentioned that some TLC is needed and yes the skirting boards could do with a fresh coat of paint and I’m sure that they would love to replace some of the other things, but we found the place warm, welcoming and good value for money. Thank you less

Beautiful location and building. Welcomed by very friendly staff. Room ok nice big bed but the cleanliness was poor, smeary mirrors, very dirty dusty radiator, lumpy old carpets, dirty settee . I think the attention to detail in the room was quite poor for the cost of the room. Bring charged full price for a continental breakfast was disappointing. We could hear every noise from the room above even when they visited the toilet. Evening meals extremely well cooked and we couldn’t fault that. Overall please just deep clean and keep on top of it less

My husband and I stayed for two nights at the hotel whilst attending a family funeral. On arrival after a lengthy 6 hour drive from our home, we received a very warm welcome from Thom, and free tea and cake! The cake was delicious, very fresh and moist, and there was a wide range of herbal teas I could choose from. In the evening we ate in the restaurant. The food was outstanding! There was an excellent choice, made with fresh and extremely appetizing products and delightfully presented. It was also nice to see that the hotel and the staff were strictly observing all Covid-19 regulations, and that the staff were wearing disposable gloves whilst serving the meal and social distancing was in place. As a healthcare worker, I was especially impressed. The restaurant was already fully booked the following evening, however on speaking to chef the hotel kindly fitted us in for a table of five. However the main attraction of the Moonraker, as well as its quiet location, were the outstanding and tireless efforts of the staff to ensure their guests were happy. During our stay we were looked after by Thom. He was extremely professional, friendly and courteous, and went 'the extra mile' to ensure our happiness at what was a sad occasion for our visit. Thom was always cheerful and appeared to work all hours and tirelessly doing everything. He manned reception, attended to the bar, served in the restaurant in the evening, and made tea and cake for arriving guests, as well as a host of other duties. He was always available if needed. To come across someone with such a cheerful, strong and professional work ethic is rare. On one occasion I was also served by Lauren, who displayed the same wonderful helpfullness. We enjoyed seeing the rescue chickens and the two rescue turkeys, all of whom appeared very happy! and we hope the piggies might soon return! We would definately return to this hotel, if only for the truly outstanding customer service and way above excellent cuisine which surely should be awarded some Michelin stars. Thank you Thom, Lauren and the wonderful chefs. less

This is a really attractive hotel , and while the main reason for choosing this hotel was their dog friendly policy , which is very good, I was disappointed at the standard of cleanliness, our bathroom floor definitely looked liked it hadn’t been cleaned before our arrival , the room looked in need of a lick of paint, and the cobwebs in reception were impressive in their size. On the plus side our bed and pillows were comfy and the dinner was enjoyable even with a very reduced menu, due to Covid. The bar and wine list were well stocked and the staff were friendly enough. The breakfast was another matter, I don’t understand why it was put outside our door at 11pm , on one occasion a croissants had been taken from the bag by a passing animal who gave it a good nibble. less