The Lincoln Hotel, Sure Hotel Collection by Best Western

Just had 3 nights at the Lincoln Hotel. A lovely place to stay with great views of the Cathedral and its resident nesting Peregrine Falcons. Staff were very helpful, nothing too much for them and they did everything with a smile. Our room was immaculate on arrival and kept immaculate by the cleaning staff. No more to say except we will definitely be back. less

1. Shower/bath was not working properly. The pressure and temperature was not consistent enough. 2. Bought on secret escapes - need to change on their site.. as it was not free parking. Had to pay £5 3. Staff were rude, lack of customer service skills. Every single Breakfast plate were so filthy they had food still on them. Asked member of staff if we could have different plates. They rolled their eyes and tutted. They said it was stained on the plates? Then explain why i could scrape off the filth off. If this actually was the case, then why aren’t they investing in buying new 4. Checked out and told receptionist the issues we had to notify her. She couldn’t care less and didn’t even give an apology. 5. Went to drive out of the car park. To be given the surprise I couldn’t get out without putting a PIN number in .. The receptionist was so rude and had lack of common sense to tell me this in the first place when I checked out. Overall this place needs to either have decent staff that can actually do the job right. Also could do with updating the hotel. Very run down less

We stayed here for 2 nights from 19/7/19 -21/7/19 We enjoyed every minute. The hotel is situated facing the cathedral so is central to bars, restaurants and shops.The double room was comfortable with a spacious ensuite bathroom. Breakfast dining is overlooking the cathedral, the food is plentiful and caters for all tastes. I would definitely recommend this hotel. less

The hotel has an excellent location, and the superior rooms look out onto the cathedral. Unfortunately during our stay they were rebuilding the ground floor, drilling, and hammering from 8am, not good for a restful holiday, plus we weren't notified at time of booking.. The breakfasts were a disaster, no staff, hot food not refreshed or changed, buffet not kept restocked. in an evening the bar had a very limited stock, all very poor for a hotel of this class . less

The hotel staff are very friendly and helpful, our room was spacious, very clean, good shower and very comfortable bed. Good choice for breakfast, as previous guests have said,fabulous view of the cathedral from our room and saw the peregrine falcons, we walked all around the city and had some lovely meals in cafes and restaurants all within walking distance less