The Lincoln Hotel, Sure Hotel Collection by Best Western

overpriced all about location stunning views of the cathedral our room had a car park view more expensive than expected booked over phone with an email confirmation priced at£117 .00 for one night actual cost £132.00 for one night small room fusty small cleaners had stuff all over corridors sink wouldn't empty toilet didn't flush properly. Breakfast go early served from 8.am until 10am we went about 9.15am Fried eggs no no rock hard Toast fine self service style no problem no butter on tables so requested some it never arrived then excuses from young girl. On the plus side lady on checkout lovely told her our issues she apologised would not use again. less

Excellent meat on carvery and really good choice of fresh, hot vegetables. Vegan and gluten free options excellent and offered with good knowledge and positive attitude. Staff couldn't have been more helpful. less

We regularly visit this lovely hotel's bar, to enjoy a drink and read their free papers, on route home from shopping! The view you get of the fabulous Lincoln cathedral is unmatched. I have complained before about the bar being understaffed and it still often is, in my opinion! But there is just such a lovely friendly and hard working staff member, Louisa, who makes every visit a real joy! You observe a tremendously hard working young woman being so proactive and dedicated as she clears more tables, serves more people and is always just so smiley and friendly! My wife and I always comment on just how hard she works and yet is still always just so nice and friendly! The management at this hotel need to recognise and reward this brilliant staff member! I recommend you visit to note her excellent customer care! less

Stayed two nights in a deluxe room with balcony overlooking the cathedral. The room facilities are as standard but the cleanliness is below par. Hotel staff friendly enough and breakfast was similar to most other basic hotels, however both mornings came down to 'clean' coffee cups on the tables with lipstick marks on from previous use. Generally the hotel is stuck in the 70's and could do with renovation and modernisation. The best part about the hotel is the location so close to the cathedral and castle area which is wonderful. Be aware the cathedral chimes late at night and early morning. Not sure I would stay again and pay the regular rate (we used a virgin experience stay voucher so did not pay for this trip ourselves). Overpriced for the standard of the hotel. less

Booked this hotel and had high expectations - the website sells this as a luxe hotel, it is NOT. The selling point on the website is cathedral views, we don’t have a cathedral view, we have a view of a wall. the painting/decoration/furniture is in serious need of a revamp, it is so tired compared to the pristine rooms shown on the site. Overall, the room is worse than you’d find at a (far cheaper) travelodge. The room and bathroom are also FILTHY. I have inserted photos of some leftover crisps we found, and pubic hair all up the bathroom wall, amongst other things. the fact there is no fridge in the room is also a serious issue. They provide a complimentary bottle of water but no fridge??? Can’t even have a hot drink from the kettle because the mugs are filthy too. There are also no plug sockets by the bed which is just annoying, and the night porter took about 10 hours to let us in when we arrived back at the hotel in the evening. Will not be coming back. less