The Inveraray Inn, BW Signature Collection

This delightful and historic hotel was exactly what it says on the tin. Dinner was a relaxed affair, and one of the best we've had in ages. The staff were all, without exception, so friendly, welcoming and accommodating. We had a table with stunning views too, so that it was a highlight of our holiday. Looking forward to returning soon.. less

The service was so bad, most of the staff either ignored or were "miserable" when serving customers. Breakfast left a lot to be desired and the meals at dinner time were average at best. Overpriced for standard of rooms, meals and service. Most staff were unpleasant and some were just rude. It was that bad we decided we would not go back to Inverary if that was the standard to expect. Fortunately on the last evening we went to the George Hotel - the staff were so pleasant, nothing was too difficult and the standard of meals in the restaurant was excellent. I would never stay or eat at the Inverary Inn again and would certainly not recommend. less

Stayed for one night and toured the Dun Robin Castle nearby. The in-house restaurant was a winner for dinner. We walked the grounds and enjoyed all the items to see in this castle hotel. Book your tea time ahead as we couldn't have one without a reservation. The family room, on the highest level, had a fabulous separate room for our third. The bedding was high-end and rooms were well-appointed. less

Our Loch facing room had a fabulous view and great Wi-Fi but was best described as basic. The room was very hot, even in early May when the outside temperature was 11 degrees we could not get our room to a reasonable temperature with the heating off and window open. This made sleeping difficult, together with the squeaky floorboards and lack of soundproofing between rooms. Overall the hotel, other than the restaurant and bar, looked tired and in need of refurbishment. The breakfast selection was ok but many items that should have been hot were luke warm or even cold. We have never had cold poached eggs before and hope not to have them again! We booked dinner in the restaurant on our final night but received a phone call at lunchtime on the day to say that the restaurant was closed but they could book us a table in the bar instead. We had chosen the restaurant as the menu contained dishes that we would have preferred. The bar meal was poor and again items were cold. A discount was given however a decent meal was all we wanted. Sadly we would not stay at the Inn again. less

Usually stay at The George but gave this hotel a bash...Way overpriced for a 2 night getaway.(£350 for b&b) On going upstairs to room there is a stale smell, Room tiny, no water, no fan, no ironing board or iron. Room not clean, boiling hot, squeaky floorboards, doors banging at all hours and you can hear everything from adjacent guests bedrooms..no soundproofing at all. Couldn't wait to get home for a decent nights sleep. Receptionist not interested in hearing complaint just buried head in desk. customer service skills needs to be addressed to staff here. Will I return or recommend.....definitely not. less