3-day break at the Grange Hotel, Oborne , Dorset.
In general, a fantastic hotel, - one of the best ( of many ) that I have ever stayed in.
We were three retired couples on a mid-week break, staying in three adjacent rooms, all of which were extremel... more
In general, a fantastic hotel, - one of the best ( of many ) that I have ever stayed in.
We were three retired couples on a mid-week break, staying in three adjacent rooms, all of which were extremely well appointed, whilst being different in level of luxury. Beautiful rooms, overlooking a private patio and garden area, which afforded us outside tables and chairs within a well manicured garden.
The hotel staff were amazing; - particularly on the catering side, where we were treated like V.I.P.s. All our meals were superb, and were selected from excellent menus which included vegetarian options. There was adequate parking on site for the maximum capacity of the hotel.
One aspect of our 3-night stay let the side down however, which has cost the establishment what could have been full marks, and this concerns our bill.
Our 3 individual accounts were electronically generated, and were sent to us via e-mail AFTER we had vacated the hotel. Each bill was incorrect, albeit by only small financial amounts, but the Hotel has no reception staff on duty before 3 p.m. so we were unable to discuss and /or challenge our bills as room vacation was mid morning. Also, food and drink charges on each bill were not fully explained; the itemisation was somewhat sparse with regard to costs.
I would highly recommend this hotel, but would advise any potential guest to insist on a traditional "paper" bill being made available before leaving. less
Jonathan Fletcher, Owner at The Grange at Oborne, responded to this review
Thank you for taking the time to leave a review and I am glad that you enjoyed your time with us.
Firstly, I would like to clarify to anyone reading this that in no way did we overcharge you! We have since emailed and identified that in fact the bills were correct, but that there had been a misunderstanding about how you wanted the drinks’ bills to be divided amongst the three couples.
On the first two nights, you gave the restaurant team instructions to bill the drinks to specific rooms. On the last night there were no instructions and so the restaurant team split the bill evenly across the three rooms – it is this which was the problem. I am sorry that we did not send the bill to the room you had wanted it to reach.
I also wanted to clarify one other point from your review; we do give you the opportunity to see your bills before you leave; we just request that if you would like to do this, you ask the night before and we can print them for you there and then. This is communicated to our guests by email in advance of their stay, at check in and in the guest directory in the bedroom.
Once again, I am pleased that your party enjoyed their time at The Grange and we hope to see you on another occasion!