Poor NYE and poor customer service
16/01/2019 Fiona P, Liverpool, United Kingdom
Paid top whack for NYE taster menu/ gala evening - spoiled by young unrestained children allowed to run riot all evening in the resturant. They were still there when we gave up and left at 10pm. No ma... more
Paid top whack for NYE taster menu/ gala evening - spoiled by young unrestained children allowed to run riot all evening in the resturant. They were still there when we gave up and left at 10pm. No manager appeared to be there and staff did not address it despite the obvious annoyance of other guests. Despite trying to raise it with the manager (who we were told was away) the manager has still failed to respond let alone address the complaint.
Depsite that a good location. less
Burnside H, Manager at The Burnside Hotel, BW Premier Collection, responded to this review
Dear Mrs Parry,
Further to your recent review, please accept our sincere apologies that your New Year's Eve Celebrations were disturbed by some fellow guest's children.
As explained at the time by the management team, we are a family friendly hotel and although you felt the taster menu was not suitable for your children, the other guests who had booked the New Year's Eve package for their children disagreed and wanted them to be part of the evening celebrations with them.
The hotel has always been family friendly and we have never experienced any issues with children on our New Year's Eve celebrations, everyone has always had a most enjoyable evening, I am very sorry this wasn't your experience.
The Management & Staff of the Burnside Hotel & Spa