Disappointing four star
Firstly I didn't realise that hotels without a lift could get four star status, but that's my problem. The hotel was ok, but for a four star hotel to not open its restaurant in the evening was quite ... more
Firstly I didn't realise that hotels without a lift could get four star status, but that's my problem. The hotel was ok, but for a four star hotel to not open its restaurant in the evening was quite a shock. We'd pre-booked an evening dinner slot but had to eat it in the 'bar cafe' surrounded by noisy drinkers. Absolutely not what I would expect from a four star hotel. I think the AA needs to reassess the hotel. less
Bull Hotel Operations, Other at The Bull Hotel, Sure Hotel Collection by Best Western, responded to this review
Thank you for your review, and our four star classificartion has been awarded on the basis of the service and criteria of the facilities that we provide. It is true that due to the listed status of our lovely old building, that we do not have a lift, but there are a maximum of three floors to climb and only two in specific areas of the hotel. Ground floor rooms are available for guests who may have a physical impairment preventing them from climbing the stairs.
As a result of goverment guidelines during the pandemic, a number of services have been reduced or adjusted in accordance with the current circumstances. I am not aware that this in any way, bearing in mind the we are all attempting to saty safe , affects our four star grading, which we worked very hard to achieve in the first place, and continually seek to improve upon, on every aspect of the facilities and services that we provide at all times.