The Bull Hotel, Sure Hotel Collection by Best Western

Upon arrival at this hotel I was greeted by Megan who was professional and welcoming. The signs for social distancing were clear and there was hand sanitiser placed at well thought out and strategic points. The first room we were given wasn’t the one we had booked, but this error was corrected quickly and without any fuss. The hotel and rooms were clean and well presented. We are in the restaurant on our first night and the food and service were excellent. My partner had steak and chips, which was cooked perfectly. I had chicken and chorizo pasta. I was particularly impressed with the use of fresh herbs. The second night we used the restaurant was a little disappointing . Service was extremely slow. Staff were very good and apologised and tried to keep us informed. When the food arrived it was well below par. We overheard that there was a different chef on that evening and the difference was palpable. I had a prawn curry. It had clearly been left to stand for a while as it had a skin on the surface. The spices also tasted like they had been burnt. My partner had beef curry, which again had been left standing, however my partner was happy with the taste. For dessert I had a blueberry panacotta. This was more of a mousse and again had been left standing too long. It did not appear to be fresh. My partner used the restaurant on his third night and had the ham, egg and chips. The chips were greasy, the ham was dry and did not taste fresh and one egg was overcooked and had a hard centre. Another egg cooked correctly had been placed on top in an effort to hide the other egg. Overall we loved the hotel and the members of staff. Although the hotel and restaurant were relatively quiet the staff were clearly under a lot of pressure, but worked so hard to make our stay comfortable. We would definitely stay again, but the would probably be a little reticent to use the restaurant. less

We visited the Bull hotel for a meal this evening. We have been several times before and found the sandwiches amazing. We ordered a chicken caesar salad and a burger. The burger was ok; if a little overdone and the chips weren’t great. Average would have been generous to describe it. We also waited a fair amount of time for our food. My partners caesar salad was requested with no anchovies. When the chicken and lettuce were served we were told the dressing was on the way. When it arrived we were told (very apologetically) that the ‘sauce’ had anchovy in it. I tasted it as my partner does not like fish at all and it was basically a fishy mayonnaise. You could not pour it. We asked for the Caesar dressing without any flavouring and we got given a pot with vinaigrette in it, with the explanation ‘that is all Chef had’! This is difficult to understand when the caesar salad is described as having a caesar dressing...! I have to say the people looking after us were fantastic and the lovely air con and ambiance were first class. Sadly on this occasion badly let down by very average food. We were fortunate to eat under the ‘eat out to help out’ - were it not for this reduction it would have been very poor value. Please improve your main courses Bull, we would like to come back again but would have to see things better... less

Always take the time to acknowledge great service and the reception staff here are fantastic, ,assive shout out to Rabiah and Ashanti who are the perfect smiling double act I truly appreciated when checking in, genuinely friendly and will put a smile on your face. Make you want to come back time and time again and I will. Obviously hotel is great and food, in particular breakfast fantastic, however the reception makes it and I thank you less

Lovely place to stay Brilliant price good food really enjoy our stay there hope to go back soon and excellent location right near queensgate shopping centre not far from bus station and there room service is good less

2nd time we have stayed here. 2nd time it certainly has not disappointed. Easy to find by car. Not far from train station either. On site parking and no need to book in advance for that. Disabled parking spaces. Hotel can be accessed from front or from car park. Check in was quick and easy. Staff polite, friendly, smart and helpful. Rooms were ready when we arrived. Both executive rooms but one for disabled. Rooms next to each other with connecting door. Both rooms very large with large beds. Both rooms had a desk, bedside tables, plenty of wardrobe space, hair dryer,a fridge and air conditioning. Both rooms had tolietries, bath robes and slippers. Both rooms had large bathrooms. Disabled bathroom was like a wet room with a chair to sit on. Non disabled bathroom had a shower over the bath. Both showers had good power. Both rooms clean, tidy and well equipped. Disabled room was great, even had curtains that could be opened and closed by a switch next to the bed. Hotel has fantastic character and original features. It has a lovely feel to it. It also has a bar and restaurant. Breakfast had a good choice. Fruit, yoghurts and cereals. Toast, tea and coffee were brought to the table by staff. It was like a hot buffet but staff put it on the plate for you. It also had a breakfast menu for other food that could be ordered. Hotel is opposite shopping centre. Staff are very good for getting taxis and giving info about local amenities. Check out was quick. Will definitely be staying there the next time we got to Peterborough Greyhound Stadium which is only a 10 minute taxi ride away less