Good, just not great.
On arrival the hotel is immaculate. The decor and lighting is stunning and really wows. Check in was granted to us early and went very smoothly.
We paid for an upgrade and even then the room was just OK. Not immaculately clean and missing a few special touches.. E.g. There are tea bags but no kettle, no slippers/robe as advertised, etc. As per many other comments the rooms are very hot, even with the window open (it only opens slightly) and/or the AC on we were often very hot. The shower pipes made a weird noise if we had it on full blast so we never did that, and the toilet often didn't flush properly first time around. Nonetheless, it all worked. The bed was large and comfortable, the was an iron and board, fridge, good TV, towels (although quite crisp and scratchy). Most disappointing was there is no turn down service - which we weren't told about, we just found out naturally. Spending 5 days in one place with no one to take the bins, provide new towels, toilet roll, provide new coffee capsules or mugs, really really detracts from your experience. Even in my own home I wouldn't go 5 days without giving a room a wipe down!
We didn't eat breakfast here as many reviews said it was over priced for what it was. But we enjoyed many cocktails in the beautiful bar, Sean is a treasure and was truly wonderful. The cocktails are great and we came back here after dinner elsewhere multiple times because of how good they were.
Staff on the whole were very nice. Some weren't particularly on the ball.. On occasion we had to ask for things several times, but they were always happy to help.
Another issue which isn't really the hotels fault is the area. I wouldn't have known this beforehand but Connolly is really quite a dodgy area. It is a short walk to the more touristy hot spots which are more up market but unfortunately as a woman, if I didn't have my boyfriend with me, I wouldn't feel safe outside the hotel. We witnessed a fist fight round the corner at 10am in the morning, lots of people who seem drunk or out of it, or shouting and arguing. It's a very run down area of Dublin, which is a shame as the hotel inside is very glamorous.
I would say we've enjoyed our stay here. Nothing has gone disastrously wrong and it's provided somewhere to sleep in comfort and most of what we needed. But I probably wouldn't come back. Except for a cocktail :) less
Cathal Mcgettigan, Other at The Address Connolly, responded to this review
Thank you for taking the time to share your experience of The Address Connolly as it is through guests like yourself who take the time to share their experiences both the good and the bad that we can continually strive to improve. I am pleased to read that you enjoyed the décor and design of the hotel as well as our city centre location. I am glad to see that you enjoyed the cocktails in McGettigan’s Cookhouse and Bar. I have taken liberty of passing your kind remarks on to all the team and in particular to Sean.
I can assure you that all feedback provided has been taken on board and together we will take corrective measures to ensure that they are not repeated.