The good the bad and the dishonest
Ten Hill Place is a clean , modern hotel. If you want a quiet location it’s perfect but it’s certainly not central. Staff were generally pleasant. Unfortunately the rooms are tiny. I can’t comment on ... more
Ten Hill Place is a clean , modern hotel. If you want a quiet location it’s perfect but it’s certainly not central. Staff were generally pleasant. Unfortunately the rooms are tiny. I can’t comment on the food we were offered breakfast at £17.50 a head. We had fantastic breakfast in town for half that price. I am a bit surprised at the rave reviews this hotel receives but everything is subjective. What really annoyed me was the policy on providing free toiletries. They don’t provide them unless you ask for them ?? 4* I don’t think so. Apparently this is an environmental decision so I have two choices I buy my own - that doesn’t exactly save the environment or I ask for theirs which are provided in tiny plastic bottles that are no way environmentally friendly. Please don’t insult my intelligence this is a money saving exercise. If 10 Hill Place wants to join those of us who are really trying to save the environment then provide refillable good quality shampoo, conditioner, shower gel or soap that guests can’t help themselves to when they leave preferably in non plastic containers! That’s what good 4* hotels that want to ‘save the environment ‘ do ! less
Lesley C, Guest Relations Manager at Ten Hill Place, BW Premier Collection, responded to this review
Many thanks for your wonderful feedback, I am pleased you found the hotel clean, modern and in a perfect location for a quiet stay in Edinburgh.
The hotel is only an 8 minute walk to the Royal Mile, National Museum of Scotland and only 10 minutes to Waverley train station or 15 minutes to Edinburgh castle, making Ten Hill Place hotel most certainly a city centre hotel. I have noted your comments about our green initiatives and environmental policies. The hotel has undertaken these initiatives to continue its good work and maintain our "Gold award" from the Green Tourism Business Scheme supported by Visit Scotland I have copied the link below for you so you can ensure you know which hotels truly are helping the environment in Scotland. In trying to eradicate single use plastics in our bedrooms we are further ensuring we help our environment, we understand that guests like the option to choose whether they use single plastics or not so we have the toiletries on display at reception and these are offered to every guest without exception, certainly not a money saving exercise or we would simply not be offering any.
As soon as our suppliers can provide the same products in bio-degradable container we will have them in place to further enhance your experience.
I look forward to welcoming you back to our award winning hotel in the not too distant future.
Mark & The Green team