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SureStay Plus Hotel Pensacola

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The exciting new SureStay Plus Hotel Pensacola is located just south of I-10 in beautiful Pensacola, Florida. Minutes from a vibrant downtown and many attractions, including Maritime Park and the Blue Wahoos Stadium. White sandy Gulf of Mexico beaches are just a short distance away.

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Location

7051 Pensacola Boulevard
Pensacola
Florida
32505-1251
United States
To make a reservation please call 0800 393130 (Freephone). For all other enquiries please call 850/476-9091

Summary

Pets: No Pets accepted
Check-in & Check-out
16:00:00 | 11:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 32505-1251

Send to Tom Tom

Address
7051 Pensacola Boulevard
Pensacola
Florida
32505-1251
United States


What's nearby?

Recreation

  • 14.80 mile(s) from Gulf Breeze

  • 17.20 mile(s) from Pensacola Beach

  • 8.60 mile(s)from Ascend® Performance Materials

  • 8.30 mile(s)from Gulf Power

  • 9.50 mile(s)from International Paper

  • 1.30 mile(s)from Manheim Pensacola, auto auction company

  • 7.40 mile(s)from Navy Federal® Credit Union

  • 3.20 mile(s)from UPS®

  • 3.60 mile(s)from Pensacola Christian College®

  • 7.40 mile(s)from University of West Florida

  • 5.50 mile(s)from Pensacola State College




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0844 387 62 40

Reviews

TripAdvisor Traveller Rating: Rating: Based on 25 traveller reviews
Rating: 5 5
Rating: 4 2
Rating: 3 0
Rating: 2 5
Rating: 1 13
Rating

Adequate, but best to move on

07/06/2019 R0bertMac, St. Petersburg, Florida

While the bed, end tables, tv, desk were new, there were a number of minuses. The carpet had stains that should have been cleaned. There was no safe in the room. The pool was filthy, and unusable. ... more

Owner Response
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review
R0bertMac, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are saddened to hear that your experience was less than satisfying due to the of the pool , the condition of the carpets cleanliness during your stay. This is certainly not the kind of experience we would like you to have. Please accept our sincerest apologies for any shortcomings and the inconvenience it caused you and your family. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Rating

Horrible service, worst hotel

08/04/2019 Jmto5,

This hotel has the worst customer service they don’t know how to talk to the customers they are nothing but rude and to top it off they have horrible housekeeping in my entire stay (7days) they did no... more

Owner Response
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review
Jmto5, Thank you for your feedback. We sincerely apologize for the service you received from our customer service at that time, which made your stay less pleasurable. We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We hope to see you again someday and promise you a better service and a professional staff.
Rating

Terrible hotel

02/02/2019 RobinD2, Daphne, Alabama

Worst hotel ever. Had to wait for 15 min for someone to get to the front desk. They had left a hand written note on the door. Room was dirty...used ship on the floor,dirty pillows, mattress box spring... more

Owner Response
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review
RobinD2, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Hope you'll return and let us show you a far better experience.
Rating

Hotel under renovation

01/02/2019 brianpP845NP, North Fort Myers, Florida

I do hate to leave such a negative review but the Hotel is under renovation. Not up to Best Western standards at this time but trying to get there. Don’t expect much at this time but it may change if ... more

Owner Response
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review
brianpP845NP, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I am so sorry for the inconveniences that you experienced due to the ongoing renovation process going on in our hotel. We hope you'll return to see how much we've grown through renovation and through addressing valuable feedback like yours.
Rating

Run away!!

18/01/2019 171troyh, Atlanta

Disgusting place, horrible breakfast, you’re better served sleeping in your car. Roaches in the rooms, air/heat doesn’t work, phones don’t work. Smell is horrible and pubic hairs in the beds and bathr... more

Owner Response
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review
171troyh, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want to assure you that the issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future.