Adequate, but best to move on
07/06/2019 R0bertMac, St. Petersburg, Florida
While the bed, end tables, tv, desk were new, there were a number of minuses. The carpet had stains that should have been cleaned. There was no safe in the room. The pool was filthy, and unusable. ... more
While the bed, end tables, tv, desk were new, there were a number of minuses. The carpet had stains that should have been cleaned. There was no safe in the room. The pool was filthy, and unusable. The gal at the front desk was personable, and very helpful. Travelocity's site shows a full breakfast. No mention was made of this, though this is one main reason we stopped there. At 5:30 am on our check out day, I did see a sign to the breakfast room. Went by, it was dark, no one preparing anything, no mention made at the front desk. Went to both ice machines to procure ice for our food, both were not working. Reported to front desk. So, we had to go elsewhere to buy ice. less
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are saddened to hear that your experience was less than satisfying due to the of the pool , the condition of the carpets cleanliness during your stay. This is certainly not the kind of experience we would like you to have. Please accept our sincerest apologies for any shortcomings and the inconvenience it caused you and your family. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.