SureStay Plus Hotel by Best Western Southern Pines Pinehurst

1675 US Highway 1 S, Southern Pines, North Carolina, 28387-7038, United States
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SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Experience this Southern Pines North Carolina hotel offering comfortable and affordable accommodations near several North Carolina championship golf courses and Fort Bragg.

Welcome to the SureStay Plus by Best Western Southern Pines Pinehurs
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1675 US Highway 1 S, Southern Pines, North Carolina, 28387-7038, United States

Reviews of SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Traveller Overview:
4.0 Rating: 327 reviews
Excellent 46%
Very Good 27%
Average 11%
Poor 9%
Terrible 5%
Rating

TracyAM, wrote review 24/07/2021

Exceptional customer service

I can not express my gratitude for every employee I encountered, from the person I spoke to on the phone (during a crisis that they had no idea about), to the person that went out of her way to get me... more

Owner Response
Hotel Manager, Owner at SureStay Plus By Best Western Southern Pines Pinehurst, responded to this review
Hello Tracy, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.
Rating

jschr2021, wrote review 21/07/2021

Clean, pleasant, not good for elderly guests.

The hotel was pretty clean and has an attractive courtyard. We weren't disturbed by road noise or guest noise. The beds were firm and comfortable. The internet worked well for our needs. My elderl... more

Owner Response
Hotel Manager, Owner at SureStay Plus By Best Western Southern Pines Pinehurst, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon, Sincerely, Hotel Manager.
Rating

869brandys, wrote review 01/06/2021

Floors were filthy

We booked 4 nights here over Memorial Day weekend. Staff at front was exceptionally nice all weekend. We got in late the first night, around 9:30 pm and traveled with 2 young children. Room was fine u... more

Owner Response
Guest Relations Manager, Other at SureStay Plus By Best Western Southern Pines Pinehurst, responded to this review
869brandys, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We do appreciate the compliments to our front desk staff and we are addressing our policies to prevent the housekeeping issues that you experienced from occurring in the future. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
Rating

Ben S, wrote review 26/04/2021

Golf Trip 2021

We came back to our room to find several lights on, the toilet seat and cover were up an someone had urinated in the toilet and didn't flush and the plastic liners for the ice pail were lying in the s... more

Owner Response
Guest Relations Manager, Other at SureStay Plus By Best Western Southern Pines Pinehurst, responded to this review
Ben S, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.
Rating

Traci S, wrote review 25/04/2021

Very uncomfortable bed

We traveled to visit family staying in the area. We booked 5 days. The bed was extremely hard and uncomfortable. Room was clean and all items worked as they should. Plenty of hot water and AC worked ... more

Owner Response
Guest Relations Manager, Other at SureStay Plus By Best Western Southern Pines Pinehurst, responded to this review
Hi Traci S, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I do apologize for the discomfort you experienced with our bed, but I'm glad we were able to meet your expectations of cleanliness and service. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.