Disappointing experience in a pet friendly room
To start on a positive note....the staff, with the exception of one, were delightful. I truly feel they wanted to take great care of us, but were hampered by the facility and management. The excepti... more
To start on a positive note....the staff, with the exception of one, were delightful. I truly feel they wanted to take great care of us, but were hampered by the facility and management. The exception to the delightful staff was the gentleman who walked into our room without knocking. It was most likely in response to our complaining to the front desk an hour or so earlier...but really?!? You don't enter a guest room without knocking! I'm not even sorry for slamming the door in his face. The reason for our complaint? The room wasn't cleaned at 4:45 pm. Two days in a row. Very disappointing. After a long day at a horse competition, the last thing you want to return to is an unmade room...having to drive around the neighborhood to kill time was annoying to say the least. The other major negative for me was the room itself. By now, I'm quite used to and accepting of the fact that pet friendly rooms are less appointed. However....the lack of a table lamp on one of the nightstands was a bad choice. The lack of a closet door is odd. The lack of extra bedding such as pillows and blankets was annoying. But the worst was the FILTHY floor. It was disgusting! After a shower, walking around the room for two or three minutes resulted in the bottoms of my feet being black. Maybe the non-pet-friendly rooms are better, but I will not return to find out. less
JenniferJ3552, Guest Relations Manager at SureStay Plus By Best Western Southern Pines Pinehurst, responded to this review
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