SureStay Plus Hotel by Best Western Omaha South

305 N Fort Crook Road, Bellevue, Nebraska, 68005-4698, United States
based on 47 reviews Trip Advisor Logo
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SureStay Plus Hotel by Best Western Omaha South

Guests looking for hotels in Bellevue, NE close to the Offutt Air Force Base have found the perfect home away from home at the SureStay Plus Omaha South Hotel. Bellevue, NE hotels are just a few minutes from the base and offer great rates for militar show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
305 N Fort Crook Road, Bellevue, Nebraska, 68005-4698, United States

Reviews of SureStay Plus Hotel by Best Western Omaha South

Traveller Overview:
3.5 Rating: 47 reviews
Excellent 42%
Very Good 25%
Average 4%
Poor 6%
Terrible 21%
Rating

Sam_G0824, wrote review 13/06/2020

Great Stay - Great Price

I stayed at the Sure Stay Plus by Best Western in Bellevue, Nebraska. Overall I was really satisfied with my stay as staff was very friendly and helpful. The staff was also using extra safety measure... more

Owner Response
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Omaha South, responded to this review
Sam_G0824, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will happily share your comments with our staff and we look forward to seeing you soon!
Rating

dianebartels, wrote review 17/01/2020

Stay away! Worst hotel you’ve ever stayed at!!!

I have no idea how this place could have gotten even one positive review!! No doubt they must write their own reviews. Dirty sheets and towels, hair in the bed, filthy dirty rooms that smell of mold a... more

Owner Response
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Omaha South, responded to this review
dianebartels, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We hope you'll come back to see how we've grown through feedback like yours.
Rating

Rebecca S, wrote review 12/01/2020

Surestay Bellevue,Nebraska

Awesome place, very professional, everything was clean. I checked in early with no hassle or added fee. They gave service with a smile. Breakfast was wonderful. Great prices. Staff was so helpful and... more

Owner Response
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Omaha South, responded to this review
Rebecca S, Your five star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel . We take pride on reviews like this as it is a testament of our guest’s satisfaction! We sure will strive for the best. Wishing you a very good trip back home and we look forward to serving you again here at the SureStay Plus Hotel by Best Western Omaha South. Kind regards, General manager of SureStay Plus Hotel by Best Western Omaha South
Rating

jordonkinsman, wrote review 19/12/2019

Dingy room with rickety door.

I did not feel safe leaving my belongings in the room for longer than a few minutes. I ended up re-packing my bag everyday and taking them with me to work. Not ideal for a short very busy business tri... more

Owner Response
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Omaha South, responded to this review
jordonkinsman, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.I am especially sorry that you did not feel safe in our room , and I want to assure you that we take the security of our guests very seriously. Your satisfaction and enjoyment are very important to us and we appreciate your comments also regarding the door . We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. Please keep us in mind for your next stay in the area.
Rating

Cosmopolitan191225, wrote review 26/11/2019

Rundown/old

Place is old and a bit rundown. I requested a handicap room front desk told me they didn’t get that request and didn’t have one available. Internet is slow and TV kept freezing and skipping during sho... more

Owner Response
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Omaha South, responded to this review
Cosmopolitan191225, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that your request for a handicap room didn't grant and for for the inconveniences that you encountered with the tv, bed and internet during your stay. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I hope it will not deter you from experiencing our improvements and updated policies in the future.