Desperately needs renovations
Driving into the parking lot, it looked like a dump. It looked liked they were attempting to renovate, but saw no one working on it during our 2 day mid week stay. The people at the front desk were ve... more
Driving into the parking lot, it looked like a dump. It looked liked they were attempting to renovate, but saw no one working on it during our 2 day mid week stay. The people at the front desk were very nice and friendly. We walked to our room that was below ground level. Felt like we were walking into a pit. The room was large, and the only good thing about it. It smelled and felt dirty. The walls had marks where pictures used to be. The curtains were filthy. I have never seen a more saggy mattress. This should have been thrown away 10 years ago. It was indented where the last people slept. A big hill in the middle and bulging out of the sides. It was a joke. The bathtub was dirty and old looking. The towels were desperately trying to be white but weren't even close.They were stiff and hard. The shampoo and conditioner they have was the smallest I have ever seen. It was a struggle to get 1 use out of them. We have stayed in all kinds of hotels from the Ritz Carlton to the Quality Inn type hotels. I have never written a review before on one but after reading about this hotel before our trip and thinking it sounded good, I had to write this one. Very disappointing. We stayed for 2 nights and basically just used it for sleep. I was going to mention the bed at check out when asked how everything was, but I was never asked. I would never stay here again. less
Excursion787442, Manager at SureStay Plus Hotel by Best Western Gold Beach, responded to this review
We are in the exciting process of remodeling our hotel! There are a lot of areas being refreshed; from new paint, new tiles, new draperies, new mattresses, patch & repair and so many other things that are in the works! We can't wait to see how it all turns out. We do hope that you will come visit us again when it is all done!
Your comments on our team's performance were much appreciated. If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to provide extra amenities or find some type of solution for you! We will check in with our Front Desk team about what we could have done better during the check-out process so that our guests feel heard.
We apologize that your experience with any cleanliness issues were less than satisfying. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department.