Needs Major Maintenance Work
29/03/2019 Julie H, Ashburn, Virginia
I cannot fault the staff we encountered during our one night stay. Check in was super friendly as was checkout. Mary at the included breakfast was particularly nice, telling my daughter to throw out h... more
I cannot fault the staff we encountered during our one night stay. Check in was super friendly as was checkout. Mary at the included breakfast was particularly nice, telling my daughter to throw out her eggs as she has just made fresh ones.
I don't mind an older property as well as it is well maintained. My daughter was particularly excited about the retro vibe and loved hearing stories about all of the hotels like this I stayed at when I was her age and younger.
However, the hotel is not well maintained. Some of the issues with our room had to do with maintenance and others with cleanliness. The ceiling in the bathroom is literally starting to fall down. There were bits of dirt and paper and hair on the floor throughout - both in and out of the bathroom plus cracked tile on the floor. There was an odd bulge in the wall of the bedroom that backed to the shower. It felt as if there was previous water damage inside the wall. Add in the usual scuffs, scratches, and dents throughout the room. There was an actual blob of toothpaste about an inch long on one of the walls that seemed to have been placed deliberately. As it was green, we knew it was not ours as we use a cinnamon toothpaste. The carpeting had pulls in it. The "clean remote" for the television was sticky. As the beds themselves seemed clean, yet overly firm, despite the shortcomings, I would consider staying here again except for one issue.
Should you get an "adjoining room", be aware that the doors are not soundproofed between the rooms. We were able to hear every word when our next door neighbor watched his television. I don't think the volume was up that high, it's just that there was enough clearance with the doors that it didn't matter. This was a big issue once the clock chimed midnight as we needed to go to sleep (and had been trying since around 10 pm) but could not until he too turned in for the night around 1 am. Though we didn't have much with us, changing rooms would have been a big production so we did not ask.
Upon check out, we were asked how things were and I started by mentioning the ceiling. The response was "We know about that and put in for maintenance." Why would you still sell the room unless there are issues with others as well? I didn't even bother bringing up the noise. Again, our neighbor was not being overly loud. It would have been impossible not to hear him.
We'll be returning to Wilmington often and I think we will investigate other properties in the area. less