We were attending the Nascar Race with Family
26/07/2018 deeko921, Tonawanda, New York
I had 3 rooms reserved. Two were ok. The third was a suite. The bedroom portion of the suite was fine, however the attached suite-room smelled of Pot and bad deodorizer. Upon check in on Friday, Ma... more
I had 3 rooms reserved. Two were ok. The third was a suite. The bedroom portion of the suite was fine, however the attached suite-room smelled of Pot and bad deodorizer. Upon check in on Friday, May 4, I contacted the check in desk and spoke to someone regarding the smell. Then I actually went down to the desk and spoke to someone, 1-because I did not want my party blamed, I was traveling with my 17 year old daughter who has asthma who kept having mild reaction to the smells. The person at the desk stated that they would send someone up in the morning to investigate. Noone came. Upon check out I found out that nothing was written in the "maintenance" book from the person who checked me out and that it was a known problem with that suite/room since at least January that has not been handled.
Also my other problem is that I was unable to connect to the wifi except in the lobby in the breakfast area which was a problem for the rest of my party also. Also the breakfast was so/so. I had asked to be contacted. As of this review writing, I have not heard from anyone. I had asked for a rebate on the room rate due to the issues, NOTHING. WE WILL NOT BE STAYING AT THIS PROPERTY EVER AGAIN, AND I WOULD NOT RECOMMEND IT TO ANYONE... I feel bad for writing this review, but I have never had a business ignore legitimate issues during or after a stay ever. I have tried to contact them multiple times at this point. less
BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Brandywine Valley, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts