SureStay Plus by Best Western Chattanooga Hamilton Place

6914 Shallowford Road, Chattanooga, Tennessee, 37421-1713, United States
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SureStay Plus by Best Western Chattanooga Hamilton Place

The SureStay Plus by Best Western Chattanooga Hamilton Place in Chattanooga will get you rested and ready for anything. We are conveniently located off Interstate 75 near the Hamilton Place Mall and only 4 miles from Chattanooga Metropolitan Airport show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
6914 Shallowford Road, Chattanooga, Tennessee, 37421-1713, United States

Reviews of SureStay Plus by Best Western Chattanooga Hamilton Place

Traveller Overview:
3.5 Rating: 87 reviews
Excellent 32%
Very Good 17%
Average 27%
Poor 6%
Terrible 16%
Rating

ToriD480, wrote review 19/07/2021

Sketchy neighborhood across from biker bar

Stopped for 1 night on my way to FL. Asked weeks ago for connecting rooms, not honored. Had 2 rooms, both smelled musty and air freshener provided was headache inducing. Very basic room. Beds sagged i... more

Owner Response
SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your reservation was booked as 1 adult and at check inn time, you had mentioned that with kids you had total 7 guests which was against our fire code for that room for guest safety. We gave you all refund at same time as we can't accommodate 7 guest in same rooms and miscommunication would not arise if you put require details correctly in reservation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 54009 Property SureStay Plus Hotel by Best Western Chattanooga, TN, 37421
Rating

Kathaleen B, wrote review 18/07/2021

Clean, safe, friendly

Minor issues with reservation, room booked had a/c problem, was moved to room with different beds. Used virtual number to reserve room which didn’t match the actual number in the card, was very confus... more

Owner Response
SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, 54009 Property SureStay Plus Hotel by Best Western Chattanooga
Rating

Poptop95, wrote review 28/05/2021

Economy,Simple and Clean

simple hotel and clean room, location is great right off I-75. lots of restaurant choices near by, fair-economical room price compare to others. shopping mall near by, staff is friendly. simple grab a... more

Owner Response
SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN
Rating

EconoLodge I, wrote review 17/05/2021

Quiet and clean

Hotel is on busy street with everything at walking distance. We came for Hamilton mall which was just 1 mile from hotel. Staff was friendly and helpful with local guide and directions. Room was very c... more

Owner Response
SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place
Rating

Pritprajapati100, wrote review 13/05/2021

BEST IN CHATTANOOGA

Hotel had nice clean room and comfy beds. Location was close to restaurants, Hamilton Mall and convenient needs. Staff was friendly and helpful. Breakfast was grab and go with COVID but was good enou... more

Owner Response
SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place