Should I just build a fire?
15/11/2018 Tim G, Amarillo, Texas
I stayed here on a recent business trip to Sonora. I had stayed here several years ago without problems. However it has gone downhill since I was here last in 2012. The room was decent but no hot wate... more
I stayed here on a recent business trip to Sonora. I had stayed here several years ago without problems. However it has gone downhill since I was here last in 2012. The room was decent but no hot water. At first I was told they were really full so their hot water heater was taking a little longer to recover. They said just wait 30 minutes and it will be fine. I tried for 1.5 hours and never got any hot water. I cleaned up best I could, which I was not happy about as I need to be clean and professional for my job. When I returned in the afternoon I tried to see if there was hot water. Still no dice. I called the front desk and now they say the hot water heater is broken and they were waiting on the plumber. I asked if it would be fixed today. They said probably not since the plumber was supposed to be there earlier but still had not shown up. They said I could take a shower in the swimming pool bathroom as it has it's own water heater. I decided to do this. Scary was an understatement. It was not very clean at all. There is no telling what I may catch. Upon check in I was asked to initial the usual no pets , no smoking statements. The last one was no "loud partying". I thought this was odd until that evening I encountered loud music from the room either above or next to mine. Loud voices went along with the music. It finally quieted down by the time I went to bed. And then finally ...Should I just build a fire to heat my own water?? less
Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear Tim G,
I would like to apologize for the experience you encountered during your recent stay. Yes we had issues with our water heater as soon as we guest calling about no hot water a few rooms called to let us know I was on the phone trying to get a plumber here ASAP unfortunately we have to have someone from San Angelo come because we have to have someone licensed to work on a commercial water heater and we were told Wednesday morning was the only option we had so we had no control over that then come Wednesday we are being told they are running behind so I make some calls see if we get someone here sooner come Thursday morning we are still waiting on a plumber so we cleaned and opened our pool showers to be available to our guest because that was our only option at this point we tried our best but we were at the mercy of the plumbing company and unfortunately they were not able to make it to Sonora until today and they have fixed the issue and we have hot water again. I truly am sorry that you had to experience that and as for the partying we were not aware of anyone playing loud music as it was never reported to the front desk had we known we would have put a stop to it. I hope you give us another chance to make it up to you,