05/08/2018 lenaolofsdotterj, Lidkoping, Sweden
The staff seemed totally uninterested, felt like we disturbed. The room was poorly cleaned. A couple of lights did not work, the staff did not know when they could fix new bulbs. There were no towels ... more
The staff seemed totally uninterested, felt like we disturbed. The room was poorly cleaned. A couple of lights did not work, the staff did not know when they could fix new bulbs. There were no towels in the room, when we phoned the front desk they said they were coming straight away, took 40 minutes.
The breakfast in the morning was not like any other Best Western, we could take cornflakes and yogurt but there were no spoons, there was butter but no knives and forks. When we asked the staff, they responded that "we did not provide anything like that" so we went to another breakfast place instead. There was another Best Western opposite, Which was fresh and in order - according to some people we talked to.
//Personalen verkade totalt ointresserade, kändes som om vi besvärade. Rummet var dåligt städat. Ett par lampor fungerade inte, personalen visste inte när de kunde fixas. Fanns inga handdukar, när vi ringde till receptionen så sa de att de skulle komma direkt, tog 40 minuter.
Frukosten på morgonen var inte som på andra Best Western, vi kunde ta flingor och yoghurt men det fanns inga skedar, det fanns smör men inga knivar och gafflar. När vi frågade personalen så svarade de att ”vi tillhandahåller inget sånt” så vi åkte till ett frukostställe istället. Det fanns ett annat Best Western mitt emot, där var fräscht och ordning och reda enligt några vi pratade med. less
BestWesternHotels, Corporate at Americas Best Value Inn Montgomery Alabama Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts