SureStay Hotel by Best Western Sonora

270 Highway 277 N, Sonora, Texas, 76950-2200, United States
based on 326 reviews Trip Advisor Logo
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SureStay Hotel by Best Western Sonora

This hotel in Sonora, Texas offers free continental breakfast with eggs made to order, free Internet access, seasonal outdoor pool, large truck parking area, a true, southwest Texas Favorite!

This is the ideal lodging for both leisure and bu
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
270 Highway 277 N, Sonora, Texas, 76950-2200, United States

Reviews of SureStay Hotel by Best Western Sonora

Traveller Overview:
4.0 Rating: 326 reviews
Excellent 34%
Very Good 29%
Average 21%
Poor 9%
Terrible 5%
Rating

12702, wrote review 31/07/2020

Overnight Visit

After reading Best Western’s on-line pitch about the care they are taking to provide a clean environment, I was shocked to find the state of this property. The lobby was without any plexiglass separ... more

Rating

Sandra C, wrote review 14/07/2020

GREAT PLACE TO STAY

Clean, nicely sized rooms. Well stocked with toiletries and the staff was friendly this time around. They also served hot breakfast to go, unlike some other Best Westerns. Will definitely stay there a... more

Rating

hearmeroar77, wrote review 08/07/2020

Sure Stay Sonora Texas

Clean the damn place. Bird crap in piles on the sidewalks, trash all over, rude desk clerks, one key that would work. Could not enter the lobby, but they can walk to another room with your credit car... more

Rating

H2567ULconniec, wrote review 13/02/2020

Family trip

Wow!! We stayed here for one night. The property is well kept . I love there easy access to convenience store and surrounding restaurants. Breakfast was awesome! Staff was very nice and accomadating. ... more

Owner Response
Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear H2567ULconniec, Thank you for leaving us a review and letting us know how much you enjoyed your stay! We hope to see you again in the near future.
Rating

rcintx, wrote review 20/01/2020

No bath towels and I was overcharged.

I am a member of Best Western Rewards. I had a $10 Best Western gift card that I wanted to redeem. At check-in, I was asked to write the gift card number down and it would be applied the following m... more

Owner Response
Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear rcintx, On behalf of our entire team, I would like to apologize for not exceeding your expectations.You never received a phone call for me because I was unaware of the situation and for that I apologize. As for the travel card not being applied was because the number you gave us was an invalid number. If you can send me an email of the card # we can still apply to your account and refund your cc. As for the missing linens I apologize for my housekeeping staff. I have spoken with my staff and let them know about the issues you encountered during stay and they are working hard to not repeat their mistakes again. Actions have been taken against our front desk staff for not letting me know you wanted to speak to MGMT again I apologize for any inconveniences we may have caused during recent stay.