SureStay Hotel by Best Western Sonora

270 Highway 277 N, Sonora, Texas, 76950-2200, United States
based on 323 reviews Trip Advisor Logo
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SureStay Hotel by Best Western Sonora

This hotel in Sonora, Texas offers free continental breakfast with eggs made to order, free Internet access, seasonal outdoor pool, large truck parking area, a true, southwest Texas Favorite!

This is the ideal lodging for both leisure and bu
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of SureStay Hotel by Best Western Sonora

Traveller Overview:
4.0 Rating: 323 reviews
Excellent 34%
Very Good 29%
Average 21%
Poor 10%
Terrible 4%
Rating

rcintx, wrote review 20/01/2020

No bath towels and I was overcharged.

I am a member of Best Western Rewards. I had a $10 Best Western gift card that I wanted to redeem. At check-in, I was asked to write the gift card number down and it would be applied the following m... more

Owner Response
Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear rcintx, On behalf of our entire team, I would like to apologize for not exceeding your expectations.You never received a phone call for me because I was unaware of the situation and for that I apologize. As for the travel card not being applied was because the number you gave us was an invalid number. If you can send me an email of the card # we can still apply to your account and refund your cc. As for the missing linens I apologize for my housekeeping staff. I have spoken with my staff and let them know about the issues you encountered during stay and they are working hard to not repeat their mistakes again. Actions have been taken against our front desk staff for not letting me know you wanted to speak to MGMT again I apologize for any inconveniences we may have caused during recent stay.
Rating

tom g, wrote review 30/12/2019

In between here and there

When traveling in west Texas you don't have a lot of options outside the bigger cities. This was in between San Antonio and El Paso and right where we needed to rest and gas up. Stayed at the Qualit... more

Rating

TrailBlazer815080, wrote review 21/12/2019

The basement of normal Best Western hotels

Very sketchy since you stay in one building and check in/out and do the breakfast thing in a second. This looks like a building Best Western just purchased and is still remodeling. Use extreme cauti... more

Owner Response
Ronnie S, General Manager at SureStay Hotel by Best Western Sonora, responded to this review
Dear TrailBlazer815080, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

brookshagler, wrote review 17/12/2019

Good bang for your buck!

If you are expecting the Four Season, then keep on traveling. If you are looking for a $100 room, its just fine. There is nothing fancy, but I wasn't looking for fancy. My room was clean. The line... more

Rating

BonitaFLFamily, wrote review 21/11/2019

Very nice for a highway srop

Checked in at 9:30, so we were looking for a comfortable bed and some breakfast before we hit the road. This motel did the trick. Staff was pleasant, and there is a burrito/ egg / omelate station. Roo... more