SureStay Hotel by Best Western North Myrtle Beach

Took a picture of beg bug to management discovered around 11:30pm. Notified them of musky smell in Room. Moved to another room. That late in the evening we didn’t feel we had any choice but to try another room. We were unable to get a restful night’s sleep. TERRIBLE! The owner and manager refused to refund instead declaring “we had the option of finding another hotel “. At midnight! less

I thought this hotel was old style with outside entrances but I absolutely loved it. Backed right up to the door (no walking through endless corridors carrying luggage and bags). The electronic keys worked every single time. The room was small but clean and well equipped except there was no alarm clock and you had to choose between plugging in the coffee pot or the microwave. The bed was comfortable and climate control worked well. The motel was quiet and the grounds were well maintained and the location was great. All in all I thought it was a good bang for your buck. less

When we arrived the room wasn't ready, the air conditioner was leaking all over the carpet, the pool was disgusting, toilet clogged, cockroaches running all over the room. We showed management pictures and video of the roaches, she stated it was just a big bug, not a roach. As we were checking out another roach was running along the building, she walked by and stated "the bugs were all over and just trying to get in from the rain". Before we left the manager brought down a can of roach spray and sat it inside the room to spray after we left. I DO NOT RECOMMEND STAYING HERE! Probably the nastiest hotel I have ever been in!!!!! less

The hotel staff were rude and unprofessional. When the rooms were not ready for check in at 3pm as advertised they had a very poor attitude and made up excuses about how they weren’t staffed properly. When I asked for a timeframe in which my room would be ready the lady said “idk you can wait or idk what to tell you.” Basically saying I could leave if I’d like to as my room was already paid and non-refundable. She finally let me know it would be about another 30 minutes which would’ve been understandable if she wasn’t so incredibly rude. I booked this room for a pretty low price so I guess that’s the service I get when u book cheap... less

I got the king size suite. Wasn't as big as I expected, but it did include the jetted tub as it was advertised. The jetted tub worked pretty nice, but it did have a yellow stain in the bottom of the tub. The room smelled moldy and the way the shower tub was designed was a pretty hard to sit my shampoo and body wash in it. Other than that the room was pretty clean and the A/C and TV worked. I didn't use the WiFi so I am not too sure how that goes. less