Jacuzzi advertised but not working.
Booked due to pool and jacuzzi. Jacuzzi not working. No housekeeping 2nd day of stay. Someone called 2nd day and asked if I needed more towels. (?). Staff not particularly friendly. Seemed to be inter... more
Booked due to pool and jacuzzi. Jacuzzi not working. No housekeeping 2nd day of stay. Someone called 2nd day and asked if I needed more towels. (?). Staff not particularly friendly. Seemed to be interrupting their private time.
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James Jethwa, General Manager at SureStay Hotel by Best Western North Myrtle Beach, responded to this review
We're sorry, but do to Covid restrictions our Hot Tub is not available. There is no room for the 6ft social distancing in the hot tub. We do however have a suite that has a 2 person jacuzzi inside the room. Also during this time we only do housekeeping every other day to limit the contact between our guests and staff. Of course if a guest needs anything please don't hesitate to let us know and we will be happy to bring it to the room. I'm sorry and actually quite surprised that you ran across someone that was unfriendly, as you can tell by our reviews that our staff is usually awesome!