SureStay Hotel by Best Western North Myrtle Beach

The hotel staff were rude and unprofessional. When the rooms were not ready for check in at 3pm as advertised they had a very poor attitude and made up excuses about how they weren’t staffed properly. When I asked for a timeframe in which my room would be ready the lady said “idk you can wait or idk what to tell you.” Basically saying I could leave if I’d like to as my room was already paid and non-refundable. She finally let me know it would be about another 30 minutes which would’ve been understandable if she wasn’t so incredibly rude. I booked this room for a pretty low price so I guess that’s the service I get when u book cheap... less

I got the king size suite. Wasn't as big as I expected, but it did include the jetted tub as it was advertised. The jetted tub worked pretty nice, but it did have a yellow stain in the bottom of the tub. The room smelled moldy and the way the shower tub was designed was a pretty hard to sit my shampoo and body wash in it. Other than that the room was pretty clean and the A/C and TV worked. I didn't use the WiFi so I am not too sure how that goes. less

The staff was not friendly at all. It took over 6 hours for them to clean my room. The pool is to small and the jacuzzi is a joke. The breakfast can improve and the smell in the rooms needs to get better. It smell as if my grand father smoke a couple of cigars in the room. less

TV did not work,phone was dead,breakfast was a hoax,the building is old but it was fairly clean,the customer service is rotten,nobody ever even come to look at the TV or offer us another room after we made them aware,we had two rooms and 3 kids,that could not even watch a cartoon,just be aware because it looked like a nicer place online less

I have never been to Myrtle Beach and I wanted to stay since I was passing through there. You usually cannot go wrong with a SureStay so I booked a room there. I was going to be there one night and I wanted to get a good nights sleep I was driving from Virginia to Texas. It took them a little while to get me checked in because they weren’t sure how to use my gift cards. Which was fine they were very nice and professional about it and then i got to my room it was another hour and a half two hours before i actually got to bed because The first room they put me in seriously had not been cleaned at all and there was gobs of hair in the bathtub on the walls in the floor on the phone in the beds there was grease and nasty stuff all over both refrigerator doors it was horrible less