SureStay Hotel by Best Western Mission

609 East Interstate Highway 2, Mission, Texas, 78572-5700, United States
based on 61 reviews Trip Advisor Logo
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SureStay Hotel by Best Western Mission

Welcome to the Sure Stay Hotel by Best Western Mission located at 609 East Interstate Highway 2, Mission, Texas, 78572.

Enjoy a limited complimentary continental breakfast each morning and a refreshing swim in our outdoor pool open 24 hours
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
609 East Interstate Highway 2, Mission, Texas, 78572-5700, United States

Reviews of SureStay Hotel by Best Western Mission

Traveller Overview:
3.5 Rating: 61 reviews
Excellent 37%
Very Good 22%
Average 11%
Poor 9%
Terrible 18%
Rating

mbenavides2021, wrote review 02/09/2021

Not Recommended

My sheets had yellow stains, and what looked like blood stains. My towels had what looked like blood stains too. My bathtub had mold. My sheets smelled like sweat. My stay was terrible. Really happy i... more

Owner Response
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We deeply for the issues described. Immediate actions are in place to prevent for something similar to happen in the future. Thank you so much for your stay. Cordially, Management
Rating

sarahmelena, wrote review 26/06/2021

Dated and Unclean

Worst rooms. Dirty towels and pillow cases. They had a brown tint. The floor was stained and not even vacuumed well. They didn't even put an actual comforter on the bed. The breakfast was the worst I'... more

Owner Response
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We deeply apologize for the issues described. Immediate actions are in place to prevent for something similar to happen again. I totally understand we were not able to meet your expectations and, as a teachable moment, everything has been shared to the entire Hotel Team to ensure every single guideline is observed to deliver the best experience for our beloved Guests. Finally, I would like to share that I am truly sorry in regards to your experience and I really hope for you to consider us in the future in order to deliver an exceptional stay. Thank you so much for your stay. Honestly, Management
Rating

magicvalleymedia2, wrote review 15/04/2021

Ostanding Management Service

I want to really recommend this property more than ever before due to the new outstanding management! Convenient location. Professional Service. Affordable Rooms. I invite you to come and stay at thi... more

Owner Response
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We sincerely appreciate your exceptional comments about our Hotel, Front Desk Staff and specially to the General Manager Kassandra Olvera. She is a very hard working and compromised lady and an excellent part of the fantastic crew at the Hotel. It is a true honor to read this special review. Thank you for every single word you kindly said about everyone. It has been a real pleasure to attend you and we really look forward to see you again soon. Honestly, Chico Ferrusco Director of Sales SureStay by Best Western Mission, Texas
Rating

juliotraveladvisor, wrote review 24/11/2020

Old hotel, with rude staff and internet not working.

I booked this hotel out of loyalty to Best Western, but nothing could be further from standards than being part of this chain. The room is old and with bad taste decoration, but somehow it complies wi... more

Owner Response
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We deeply apologize for the issues described. Immediate actions were taken to prevent for something similar to happen again. It is our main commitment to deliver the best services. We truly hope to restore your confidence in us. Honestly,
Rating

alexjrg2020, wrote review 12/10/2020

Relaxation

Had an excellent time to just relax after alot of work getting done. This hotel had great management that really took care of me going that extra mile. I'm completely satisfied and highly recommend th... more

Owner Response
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We really appreciate your exceptional comments and great ratings. Thank you so much for choosing us. Cordially,