SureStay Hotel by Best Western Helen Downtown

8396 S Main Street, Helen, Georgia, 30545-3655, United States
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SureStay Hotel by Best Western Helen Downtown

Centrally located on Main Street where the village shops, restaurants, and festivals are all within easy walking distance, the SureStay Hotel Helen Downtown is the premier lodging destination in Helen, Georgia. Enjoy your stay! show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of SureStay Hotel by Best Western Helen Downtown

Traveller Overview:
3.5 Rating: 703 reviews
Excellent 27%
Very Good 25%
Average 23%
Poor 14%
Terrible 9%
Rating

LisaW161, wrote review 20/01/2020

Great value

We found the room clean and neat. We liked the vinyl laminate style floor rather than carpet. It felt clean (no dust bunnies in the corners!). Beds were comfortable with a blanket between the cover sh... more

Owner Response
899brandyn, Front Office Manager at SureStay Hotel by Best Western Helen Downtown, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay and like the improvements we have made. We appreciate you letting us know about the t.v. we will work hard on getting that fixed for the future
Rating

Jessy_harndorf, wrote review 19/01/2020

Quick stay

Upgraded CLEAN room! No rug!!!!! Clean bathroom, indoor pool, jetted tub! Would def stay here again. Front desk guy at check in was knowledgeable about the town and places to visit! Parking was easy, ... more

Owner Response
899brandyn, Front Office Manager at SureStay Hotel by Best Western Helen Downtown, responded to this review
Thank you! we are glad you enjoyed your stay and look forward to seeing you in the future.
Rating

Susanne T, wrote review 17/01/2020

Clean and convenient location

The room was small, but clean with hard surface floors instead of the dreadful carpet. Bathroom was very small but usable. Check in was very cumbersome, since one of our friends had made reservations... more

Rating

folsmont, wrote review 10/01/2020

.Fantastic place to stay

An unexpected surprise. Super clen and newly renevated rooms with womderfully comfortable beds. The staff was super friendly and helpful. We were there for weekend fun and the Surestay is right down t... more

Owner Response
899brandyn, Front Office Manager at SureStay Hotel by Best Western Helen Downtown, responded to this review
Thank you for the great review. We try to make every guest experience as enjoyable as possible. it seemed like you had a great stay and will be back to stay again. I noticed you gave us a really low star score which i am hoping is an error based on the great compliments. If there was an issue please let us know. Thank you
Rating

Angela B, wrote review 07/01/2020

Clean & Comfortable!

We have stayed at this hotel before, but they have done quite a few renovations since then. Even before, it was a clean, affordable stay. Now it's even a better deal. It's an easy walk into town and ... more