A really outdated hotel - not a 3 star!
Staff were pleasant which is a positive - even went to the trouble of finding me clean wine glasses for our room. The room was in the extension part of the hotel a long walk from the check in desk whi... more
Staff were pleasant which is a positive - even went to the trouble of finding me clean wine glasses for our room. The room was in the extension part of the hotel a long walk from the check in desk which didn't reflect the images used to promote the hotel. Room was small and very tired. The bathroom was very old and tired marked black mold on silicone, a shower curtain that had orange staining around edges from the discoloured water ( old pipework causes this) the smell of drains was horrendous we put in both plugs to try and alleviate this problem and opened the window, kept the door shut too.We reported this in the morning and were given blank looks by the staff as if in disbelief that there was any sort of problem.The bed was uncomfortable and really hard. We couldn't even bring ourselves to have a coffee as the teaspoons weren't clean - stained and grimy. It was way over priced at £75 with no breakfast - wish we'd driven further to the Premier Inn! Do yourself a favour and stay somewhere cleaner, more modern and certainly cheaper! less
queensloc, Manager at Queens Hotel, responded to this review
Thank you for your review !
Sorry you felt the room was a long walk from reception, unfortunately not a lot we can do about that.
Many people stay in the room you were in and no one so far has ever complained about the room, probably thats why you were met with a look of disbelief, but we are certainly investigating the drains and the state of the bath/curtain now !
We can only apologise for the teaspoon.
With reference to the bed, we had one customer ask where we purchase our mattresses from as he had a great nights sleep in the same room !
We wish you well with future stays in the Premier Inn