Sure Hotel by Best Western Aberdeen

We bought an itison voucher for 2 nights with breakfast. On arrival, we were informed that there was no kitchen at the moment and it was a continental breakfast. The hotel is fine, clean and the room was adequate, we have stayed previously when it was the Summerhill and at that time we had a more spacious room. No complaints so far, but the continental breakfast was fine when we got it. First there was no milk for the cereal, which we needed to find a member of staff to replenish, next the coffee machine was empty, with the same task, next there was no bread for making toast. The member of staff made the excuse that she was very busy! less

User friendly website and booking process with frequent informative emails in respect to upcoming stay. Although the hotel location was not particularly nice we did get free parking, a premium in Aberdeen, and this was reflected in the very reasonable room price. Staff were extremely friendly andwelcoming, and the receptionist,Lauren was fantastic with regards to helping with decorations for my pals 60th birthday. We were able to book a well equipped room for 3 adults. Room was very clean, comfortable and with some lovely touches such as complimentary branded freebies such as bottled water, Golden Wonder crisps, Border biscuits, and plenty of tea, coffee, milk and Cadburys hot chocolate. Beds were clean and comfortable, and plenty fresh towels available . A small leak behind the bathroom handbasin was attended to within 5 minutes of reporting it, excellent. I would have no hesitation in recommending this hotel and send thanks to the staff for all their hard work . less

My wife and I were booked to stay for 2 nights bed and (continental) breakfast. Contrary to previous reviews I found the room and adjoining bathroom were spotless but my biggest issue was the traffic noise from the A944 dual carriageway which runs past the front of the hotel. This road is one of the busiest in Aberdeen and it’s pretty constant. Even with the double glazing you can still hear the noise. With the window closed it meant the room temperature rose significantly resulting in bedding being discarded. It is also under the flight path to the airport so aircraft can be heard from around 6am. We had our continental breakfast which was excellent but decided we couldn’t bear another night of torture so we cancelled the second night. There are far better and quieter places in Aberdeen to stay. less

Booked this hotel on 29th March as my son was playing in a big rugby competition on Sunday 1st May. Had all my confirmations from booking.com and also from the hotel directly so was happy. So we were out at the rugby on Friday night and had everything organised and ready to leave on sat morning to head up to Aberdeen and luckily I checked my email only to find I had an email saying that my booking was cancelled!!! So at 9:30pm I phoned hotel to ask why my booking had been cancelled and told the lady we were all ready to leave in the morning to head up to Aberdeen…. I was told that booking.com had sold too many rooms and that the hotel only gives them 45 rooms and they book 46!! And they told my this always happens and basically they were fully booked and there was nothing they could do… !! Not happy with the lady I spoke to she went and got the “manager” who started blabbing on about the same thing, then she said they only have a certain amount of family rooms and they had a problem with one of them and these had no other rooms to offer me! So I said to them so it is your fault the booking has been cancelled because you don’t actually have a room to offer me not booking.coms? She started speaking to me like I was stupid and I got so angry I ended up hanging up the phone..!! I’m disgusted with the way this hotel tried to blame someone else’s for their mistakes 😠 luckily I phoned booking.com and spoke to a lovely lady who after a few different hotel choices managed to get us a lovely hotel called Hampton by Hilton which was beautiful Hotel near the airport. Booking.com also paid the slight difference in money from my booking with this hotel and it was well worth it as it was so much nicer. So if you book this hotel be very careful they don’t do the same to you as they did to my family and I. less

The cleaning standards are an absolute disgrace. The kitchenette had food spills everywhere, dirty dishes in cupboard, microwave filthy and no turntable so unusable. Fridge full of brown mouldy ice and absolutely filthy. Smoke alarms covered with shopping bags. Cigarette ash all over windows. Windows broken and don't close, and have seen from previous reviews that this has been the case in this room for actual years. Ceiling and door frame badly damaged by damp which they have tried to disguise with paint. And they couldn't even be bothered to cover the furniture while painting as there is paint splatters over everything. Honestly the worse hotel I have ever been in. As a housekeeper myself, I do hold my rooms to quite a high standard, but this took the absolute pi**! Should be closed down. DISGRACE! I was booked in for 4 nights, I stayed 1. less