Sure Hotel by Best Western Aberdeen

I have stayed in many hotels during my current job. I am not precious, nor do I have exacting / unreasonable standards. However, from the moment I arrived at the unsecured, shared carpark, my heart began to sink. It continued its downward trajectory, when I learned that the restaurant was not available (omitted when I called prior to booking), and that the breakfast was a 'grab n go' variety. The room was a decent size, with a fridge, microwave and kitchen sink. However, some bulbs were broken and those that worked were very dim. There was also a broken 3-pin wall socket. It was a very unpleasant night's sleep, with noise carried from the nearby rooms. I was very glad to have checked out. less

No breakfast even when booked- had to ask for it both days- a few items came in a bag, hardly what you d expect. Sink tap was loose, room was adequate but mucky. Only half a loo roll supplied, had to ask for more. No pillows other than feathers which we are both allergic too, which caused problems. Staff tried to help but could do no more with what they had. less

I used the Best Western Summerhill multiple times when I was working in Aberdeen Royal Infirmary. Don't be off-put by the outside or the area. The staff are excellent and always willing to help. For the price the rooms are excellent! The breakfast was a buffet style and cooked fresh. Loved the local black pudding and bacon. Highly recommend but a bus ride from the city centre less

Honestly, if you’re travelling with an infant on a budget - this hotel is for you! Having booked a one of their suites I can’t imagine staying at any other hotel during covid-19 as many if not all do not allow you to access their microwaves/fridges (infant’s food to be stored/heated). Other than that - everything was very clean, bedrooms were comfortable and spacious. All rooms had a lovely little complimentary hamper too! Breakfast was ‘grab & go’ didn’t really know what this meant until we opened our bedroom door in the morning to find cute little lunch bags waiting to be collected lol inside is your standard pastry, drink and a breakfast bar. Can’t complain! Must give a special shoutout to the lovely Collin!! He was an absolute gem and more hotels should hire the likes of Collin! So friendly and helpful. He really helped me make the decision of even booking this hotel in the first place. If you’re driving the hotel is situated in a good place where the castle and beach are only 15 mins away :-) less

Excellent service again at this hotel. We had a very early hospital appointment & this hotel is ideally situated for this. Don't let the outside appearance put you off, it is lovely inside. The evening meal & breakfast were excellent. The staff were very friendly & helpful. less