Stourport Manor Hotel, Sure Hotel Collection by Best Western

Reading mixed reviews about this hotel,I must admit we weren’t sure what awaited us . Receptionist was very friendly & helpful. Our room which was on the ground floor( which we had requested as I,m getting over knee replacement surgery) was spotless and quite large. My husband used the swimmingpool, which again could find no fault with, same as the jacuzzi. Onto evening meal. What people should realise that this is a Best Western Hotel, so, if you want tablecloths, a wine waiter, that’s not going to happen. The staff very friendly, menu, well, to be honest not a wide selection, more Pub food, ie, Fish & Chips Lasagne, Pizza etc. We had Fish and chips, came piping hot, and very filling, not too much batter either on the fish. We followed by Cheesecake, and an assortment of ice-cream . Under the deal we had we got a free bottle of wine, we chose the Red, and that was spot on. Breakfast again was , as far as we were concerned, catered for all, Fruit juices, Assortment of Teas, & coffee. Food hot, as were the plates. It is self-service, we went down just after 8:30 and the food was fresh looking not dried up at all. This hotel is spot on with cleanliness,and hygiene,keeping everything everything wiped down all the time. Hand sanitizer everywhere. Ok. Probably the Bar area, needs a bit of TLC actually, but seats & sofas were comfortable.but for what we paid under Great Little Breaks. It was good value for money less

I only stayed for one night with my friends recently. The receptionist was really friendly and nothing was too much trouble, but staff in the restaurant didn't want to be there and made us feel unwanted. Anything we asked for was too much trouble. The food was not just bad, it was disgusting, curry or mac&cheese is not what you want to eat in the Manor hotel. The room, though was very good and the bed very large and comfortable. I had a great night's sleep, but just because of the restaurant, I wouldn't recommend this hotel. less

We stayed at the Stourport Manor Hotel on the 17th/18th September 2021. I had to make a couple of telephone calls before we got to the hotel with extra requests. I spoke to Tomas over the telephone and he, not only was polite and courteous, but assured me that we would have no problems with our requests. When we got to the hotel Tomas was on the welcome desk and once again he was very attentive, answered all our questions, gave us information and booked us into our room swiftly - I hope the hotel are able to read this review and thank Tomas on our behalf as it makes so much difference when you are helped, greeted well and treated kindly, he is a credit to you. All the other staff we encountered were also very friendly and helpful, I wish I had taken the barman’s name also as he too made us feel very welcome when we ordered food and drinks at the bar, the food we ordered came out to us quickly and was delicious and so too was the coffee. Our room was very clean which is always a big bonus. I asked the girls who had cleaned and restocked the room (they were still in the corridor) if I could have a couple of extra T Bags and milk and they too were very kind and helpful. The breakfast offered us a great range of hot or cold food and as a family of all different ages the youngest being 6, we all enjoyed what we had and were happy with the choices available - again the staff were fabulous. We loved the character of the hotel, the beautiful garden area and our family who were also booked into the hotel enjoyed the pool and leisure facilities that had a good booking system in place. In all we had a wonderful stay at Stourport Manor, mainly due to the hard work and attentiveness of the staff and we would highly recommend it to all. A big Thank You to all for making our stay such a happy and memorable one. We hope we can return soon for another break. Mr & Mrs Edwards less

This hotel was clean and tidy throughout, and all the staff were friendly and helpful. The hotel had lovely ground and is dog friendly so was nice to get away with our dog. The meals were very good and cooked very nice. Would highly recommend it. less

A very poor menu...pizza and burgers which spoilt what would have been an otherwise pleasanthe experience. Hotel room was good and staff pleasant and helpful. I cannot recommend this hotel because of the poor dining experience. less