Stourport Manor Hotel, Sure Hotel Collection by Best Western

We visited UK for a wedding to be held at the Stourport Manor. We stayed 3 nights and they were the best experience we have ever had in a British hotel. From the first encounter with the front desk / check-in (Christel was amazing and so funny - we laughed for 3 days every time we met) we were made to feel so special. Nothing was too much trouble. As we were staying three days and had just arrived after a long international journey Christel updgraded our room. It was an excellent size, spotlessly clean, well appointed, and the bed was so comfortable we took a photo of the brand label with the intent of buying the same for our home! Dinner and a cooked breakfast were included in our package every day. Dinner was excellent - good sized portions and well prepared. Breakfast was pretty much anything you could want from the large buffet. Dining room service was excellent and friendly, too. Shout out to Matt in the dining room, for whom nothing was too much trouble! Indoor pool and fitness center also spotlessly clean and available. Will definitely make the Stourport Manor a stop on our itinerary next time we are in UK - even if we have to go out of our way to get there. less

Our first experience of Stourport Manor Hotel was an Afternoon Tea on 5 July 2022. This was originally a Christmas 2020 Virgin Voucher for 'A day at the Races' from our son. However, firstly my wife developed severe Osteoarthritis and then Covid arrived. As The Races can involve a lot of 'standing around' we exchanged the Voucher for an Afternoon Tea. Unfortunately, the Birmingham Option (which is where we live) ceased providing Afternoon Teas and our nearest alternative was The Stourport Manor Hotel, 30 miles away - it was worth the journey!! The Hotel is in a quiet location and very clean and smart. We were warmly met by Hannah who offered us a choice of 'rooms' and we selected the Conservatory. Supplemented with a glass of Sauvignon we enjoyed an excellent Afternoon Tea (We needed a 'Doggie Box' for some of the cakes LOL). Our experience was made special by the friendly attention we received from Hannah who advised us that she had recently moved into this role, previously working in 'housekeeping'. A wise decision SM Hotel - you have a true asset now 'front of house'. From what we saw of the hotel it is inviting and the Afternoon teas are great - hats off to Hannah for making our visit that little bit special :) less

This hotel has to be the most relaxing we have ever stayed in. The staff are a credit to this place. The room was big and clean. Massive comfortable bed . Nice gardens to relax in . Food was a bit of a disaster but quickly rectified. Thank you all for a memorable stay. Derek and Sara Mason less

Possibly due to COVID this hotel was disappointing in: - the number & quality of staff - the tired decor - poor range of evening meals - also expensive for what they were providing. It was generally over-priced for what they were offering. You'd be much better advised to seek out a smaller Guest House/B&B where the range & quality of meals is better, breakfast is freshly cooked and the staff are more attentive and better trained. less

After trying many wedding venues we decided to pick Stourport Manor and we are so glad that we did. They offered a comprehensive all inclusive wedding package, with many extras thrown in, at a very reasonable price. It is a lovely hotel with beautiful grounds. The wedding co-ordinator Amie was brilliant and helped us to plan all the little details that helped to make the day so special. Jason their DJ did a brilliant job with the wedding music in the evening. Collette made our venue look beautiful, with all the seat covers, bows, table runners, swags, centre pieces, table plan, welcome sign, and name cards. The food was absolutely out of this world and there was so much to choose from, catering for every dietary requirement. Our wedding suite was lovely and very clean and comfortable. I can't thank them enough for all their hard work and all the extra touches that made our day so special and memorable. We highly recommend then. less