this hotel is not ready yet its to soon ,not enough staff, no bar no hot food facility ,i believe they have a long way to go. so at the moment not worth the prices charged.hopefully they will get on w... more
this hotel is not ready yet its to soon ,not enough staff, no bar no hot food facility ,i believe they have a long way to go. so at the moment not worth the prices charged.hopefully they will get on with it but there did not seem to be anyone there to take charge. less
Matthew Ward, General Manager at Stourport Manor, Sure Hotel Collection by Best Western, responded to this review
Thank you for your post, though I was concerned that you suggest the hotel was not ready. If you would like to contact me directly, I would be grateful for any additional comments you can offer, to allow me to better understand - firstname.lastname@example.org I will then happily investigate and revert back to you persoanlly
For the benefit of other potential clients - please be aware that during the period of time we operate in a Covid-19 World, we have taken the opportunity to review how we best keep our clients and colleagues safe. With this in mind, I have taken the decision to reduce touchpoints and so introduced methods such as contactless check in.
In addition, we have also changed some of the services and facilities. For the latest update, please contact the hotel directly on 0330 0283421 and select option 1 for reservations, or option 4 for the hotel reception.
As a result of the above, the restaurant and bar are currently closed, with room service options available. Our leisure facilities are also closed, with the exception of the gym.
All of the above is being communicated by attempted pre-arrival calls to discuss up and coming bookings
While we would love nothing more than to open all facilities, we are very mindful that we want to do all we can to keep people safe.
Should anyone reading this wish to contact me, please do so - email@example.com