Stourport Manor Hotel, Sure Hotel Collection by Best Western

When we were shown to our room we unpacked our luggage and tried to set the heating in the room. The heating wouldn’t work so we went to reception and reported it. The receptionist was excellent and showed us to two alternative rooms and after choosing one we re packed our luggage and moved. The staff at the hotel were all friendly and efficient, the meal on the first night was really good. At breakfast the first morning the bacon and fried eggs hadn’t been replenished so we had to wait whilst the chef cooked them. On the second morning the breakfast was excellent. The hotel staff are what saved the experience. In the room we moved to the basin didn’t empty for a long time and the button to flush the toilet was difficult to work. We enjoyed our two day break but it wasn’t perfect. less

After my husband coming off his bike and having to have a new hip, just before Christmas both of us were in need of a night away, and this was a very good hotel to use not too far away from home, The pool was also a bonus, which we both used less

First time in Stourport and at this hotel and both were a little disappointing. The hotel was very tired looking although the bedroom was fine, size wise - the bathroom was compact and bijou; the buffet breakfast was the traditional full English with fresh fruit etc; but by 9ish it was becoming dry; the bar had a decent selection of spirits but no real ales; the whole area was functional and lacked charm. We ate in the hotel the first evening and as expected it was hotel priced; the meal was ample and quite tasty. We had a bottle of Shiraz which we really enjoyed but was £20. The reception staff were excellent as was the waitress Kerry who chatted away to us and gave us tips on places to visit and then asked us how are day had been, she was lovely. Due to Covid the rooms weren't cleaned everyday but we could get extra items if needed. Plenty of parking. Fire alarm went off one evening and no-one took it serious though the staff did eventually ask us to exit into the parking area. The swimming pool and sauna were very nice and not full of people because they limit occupancy to 20 but at the most that we saw was about 5. less

Superb country manor with excellent leisure facilities. A sensible booking policy was in place to ensure that everyone was safe and could enjoy a relaxing swim. The staff listened carefully to our requests and exceeded our expectations. The restaurant/ bar manager catered for our dietary requests and the chef created delicious food throughout our stay. This is a comfortable hotel in beautiful grounds. Some area are a little tired, but this is to be expected of a period property. We thoroughly enjoyed our stay and will definitely return. Thanks to all of the staff for making our stay so memorable . less

I stayed as part of a coach holiday over Christmas 2021. The staff were very welcoming and pleasant but no always available when needed eg when needing bar service. The room was spacious with a comfortable bed but the bathroom looked a little tired (chips in the bath enamel and floor tiles, dull paintwork.) The food was well cooked and large portions but the presentation left something to be desired and the hotel has perfected the art of serving warm - not hot - food. Having completed selection of dinner meals for the whole stay, there was no designated seating and hence the waiting staff had no clear idea where to deliver the plates of food. Little was offered in the way of seasonal entertainment. The Covid outbreak may have had an affect leading to these comments. I would not stay here again. less