St James Hotel, BW Premier Collection

I would have loved to have rated this hotel higher, as there were several positives. But unfortunately we did not have a good night's sleep which marred our stay Highlights were the excellent covid procedures; friendly and helpful staff; modern (if compact) bathroom with great walk in drench shower; and the delicious fresh cooked breakfast. The downside was our room (316) which was smaller than nearby rooms and due to the confines of the walls, only had a very small double bed in it which made it difficult turning in bed. Additionally there was an annoying internal noise, akin to a large boiler constantly running, which also disturbed us. If you ensure you do not get this room, you should enjoy your stay. less

I had a terrible stay at this hotel. The cleanliness of the room was appalling, crumbs and dirt on the chairs and carpet, it had obviously not been vacuumed or at least not very well. The decor was worn and scuffed. The room smelt bad, it was hard to distinguish if the smell was cigarette smoke possibly from nearby rooms although supposedly not allowed, or if it smelt of something like wet carpet, or both. It was noisy, noise from nearby rooms and outside it was hard to sleep. The view of a multi story car park from the window was ugly. The bathroom not pleasant, the air vent was very dusty, the shower head rusty, it was difficult to turn off the sink taps, the paint was peeling from the ceiling, there was some kind of dirty splash marks on the wall outside the bathroom door, and the modification where the sink surround was hacked away so that the toilet seat would stay up was unsightly and I imagine hygienic, after having a shower in this awful bathroom I felt less clean than when I went in. The room was also quite hot during the night making it hard to sleep. I left the hotel feeling exhausted and dirty from staying there. The lack of cleanliness is absolutely shocking, especially in times of covid. I will never stay at this hotel again and wold not recommend it at all. less

Very comfortable bed, nice White Company toiletries and generally very clean in public areas and in the room, apart from smears on the window. Close to city centre, castle and transport, including bus from airport. Reception staff generally professional, although the desk is generally not manned and you have to wait for someone to come from the office and in that setting I didn’t particularly like being referred to as “lads” by the night receptionist. I emailed the property a week in advance of stay with a special request. I received no reply and was told there was no note of it on the booking The Mugs in room needed washing as there was some form of residue (possibly dishwasher salts). I took them to reception where I was told to go ask at the bar for new ones. To me that is poor customer service but also very disappointed for neither person that I dealt with to apologise. The decorating is very tired. Marks on wall, chipped paint, chipped bathroom tiles, loose seal on corner of bath, toilet roll holder fell off wall, shower temperature control came off in hand. All of these raised during Check Out where I was told that the manager would contact me during the day, but I heard nothing. less

I Stayed for a long weekend with my wife and friends. Check-in was simple. Rooms, ours was of a good size and bed was bigger then a double. However, our friends bed was only a double, but same room price, perhaps we were lucky. The corridors are very dark and narrow, perhaps more lighting can be put in. Parking - The hotel doesn't really have any parking, so you must park at the multi-story right next to the hotel at a discounted price. Location - Close to the city center, about a 5-10 min walk, downhill. maybe not suitable for someone with walking difficulties. Breakfast: Very good with lots of choice, no complaints. Overall a good stay for a reasonable price. When I visit Nottingham again, if the price is right I will most likely stay again. less

We had a Groupon voucher, but there was no availability on line. I rang the hotel and they offered me several dates, which was great service. The afternoon tea was tasty and all of the sandwiches and cakes were fresh. The service was good too. less