Comfy bed! Low customer service
Very comfortable bed, nice White Company toiletries and generally very clean in public areas and in the room, apart from smears on the window. Close to city centre, castle and transport, including bus... more
Very comfortable bed, nice White Company toiletries and generally very clean in public areas and in the room, apart from smears on the window. Close to city centre, castle and transport, including bus from airport.
Reception staff generally professional, although the desk is generally not manned and you have to wait for someone to come from the office and in that setting I didn’t particularly like being referred to as “lads” by the night receptionist.
I emailed the property a week in advance of stay with a special request. I received no reply and was told there was no note of it on the booking
The Mugs in room needed washing as there was some form of residue (possibly dishwasher salts). I took them to reception where I was told to go ask at the bar for new ones. To me that is poor customer service but also very disappointed for neither person that I dealt with to apologise.
The decorating is very tired. Marks on wall, chipped paint, chipped bathroom tiles, loose seal on corner of bath, toilet roll holder fell off wall, shower temperature control came off in hand.
All of these raised during Check Out where I was told that the manager would contact me during the day, but I heard nothing. less
Julian Saunders, General Manager at St James Hotel, responded to this review
Thank you for your feedback, which I will discuss with the team when they have returned from being furloughed, you might want to contact me directly at the hotel as I haven't been responding to such feedback due to the current situation and the build up to it which I'm sure you will respect?