St James Hotel, BW Premier Collection

Very comfortable bed, nice White Company toiletries and generally very clean in public areas and in the room, apart from smears on the window. Close to city centre, castle and transport, including bus from airport. Reception staff generally professional, although the desk is generally not manned and you have to wait for someone to come from the office and in that setting I didn’t particularly like being referred to as “lads” by the night receptionist. I emailed the property a week in advance of stay with a special request. I received no reply and was told there was no note of it on the booking The Mugs in room needed washing as there was some form of residue (possibly dishwasher salts). I took them to reception where I was told to go ask at the bar for new ones. To me that is poor customer service but also very disappointed for neither person that I dealt with to apologise. The decorating is very tired. Marks on wall, chipped paint, chipped bathroom tiles, loose seal on corner of bath, toilet roll holder fell off wall, shower temperature control came off in hand. All of these raised during Check Out where I was told that the manager would contact me during the day, but I heard nothing. less

I Stayed for a long weekend with my wife and friends. Check-in was simple. Rooms, ours was of a good size and bed was bigger then a double. However, our friends bed was only a double, but same room price, perhaps we were lucky. The corridors are very dark and narrow, perhaps more lighting can be put in. Parking - The hotel doesn't really have any parking, so you must park at the multi-story right next to the hotel at a discounted price. Location - Close to the city center, about a 5-10 min walk, downhill. maybe not suitable for someone with walking difficulties. Breakfast: Very good with lots of choice, no complaints. Overall a good stay for a reasonable price. When I visit Nottingham again, if the price is right I will most likely stay again. less

We had a Groupon voucher, but there was no availability on line. I rang the hotel and they offered me several dates, which was great service. The afternoon tea was tasty and all of the sandwiches and cakes were fresh. The service was good too. less

Great location, bonus to have the underground parking to save money at the NCP. All staff have been lovely, professional and helpful. No6 Bar is lovely, staff Ken, Tom and Ollie have been a pleasure to chat to, good choice of drinks and some very nice food too. Our room on the 6th floor was spotless and warm, maybe a little tired but totally fine. Comfy bed, huge television and plenty of space. We will definitely stay here again, well done team St James. less

We stayed one night following a concert. Very helpful receptionist when we checked in. Decor is very dark and doesn’t look as nice as in pictures online. Room was small and bathroom needed some desperate TLC (shower controls broken). Hotel room looked out onto multi storey car park and it was very noisy not cars but people shouting and kids messing about. Staff member who saw us at breakfast was not very helpful and basically said sit where you like and didn’t help much more than that. Staff didn’t seem to be able to cope when a large hen party group came in. Breakfast was okay apart from scrambled egg it looked watery. I had to track a waitress down to get a refill of our coffee pot. Underground parking is fine but very tight getting in and out of. Won’t be booking again but was okay rather than having to drive back to Norfolk. Feel we could have got much nicer hotel for similar price. Will do more research next time. less