Royal Clifton Hotel & Spa, Sure Hotel Collection by Best...

Have stayed a few times as theres something about the hotel we like even if it is a bit dated. Location is great. The evening meal was in the conservatory rather than dining room this time and evening food was lovely as always. Staff in there and breakfast room are always great. However the lift didnt work so was a struggle up stairs with bags, I found it difficult in a morning using stairs as I am stiff with arthritis first thing. Tge TV didn't work which we had expected to be fixed by now as they were not working a month before when my mum stayed. Reception sent someone up, we then had a couple of channels, one was kids tv and one 24hr news. The kettle didnt always work, had to hold switch down. The worst was the spa. Yge jacuzzi yet again didnt work,was just a big tub of warm water surrounded by dirty black windows. The showers in changing rooms weren't working and ants were on the floor in there. The gym was empty of equipment, the steam room wasnt working,the pool area smelled damp due to the black mould all over the ceiling and walls. Had a quick swim and went back upstairs for a shower. While I know it's not a five star hotel and you get a good deal here I dont expect black mould to that degree. Maybe sell off the left side of the building and use the money to bring the main part back up to standard. Feedback forms were given in at Reception at the end of our stay. less

I’ve always liked this hotel. The staff have always been friendly from the reception staff to the bar and restaurant. Very enjoyable stay. One negative comment, the room was a little hot during the night. less

stayed for one night with friend reception staff lovely changed room as we needed twin beds room was very nice evening meal was OK my friend had parsnip soup it was like baby dinner my soup was OK I had vedg breakfast was lovely as were the staff especially Jenny and the Scottish girl went to Spa hot tub not working steam room not on got a twenty percent of drinks voucher when booked in drinks were very reasonable bar staff lovely stayed hear two years ago seems to have gone down a bit think owners need to spend some money on this old girl it is getting painted but would go back because of the staff x less

We stayed one night so we could attend a Spa day elsewhere in the town (not at this hotel). We had stayed at this hotel previously and found it very convenient and totally suitable to our needs. I need to add that we did not use the Spa at this hotel because of poor reviews, it was because we had used the other Spa in the past and wanted to return there. When we arrived our room was upgraded by the receptionist not because there was anything wrong or after any complant by us - just out of good customer service! We had a superior room that looked out over the sea front and was large and airy. We found the four poster bed very comfortable and the other facilities in the room very good. The breakfast was excellent with a variety of food available with the hot items being just that! The best aspect of the stay was the attitude and helpfulness of the staff especially those on reception - we could not fault them. If there was a downside it was that the hotel could do with a spruce up with decor and furnishings showing signs of age and wear. I do accept that some remedial work was being undertaken following the ingress of water on the first floor in the corridor outisde our room. However, not withstanding these issues this is a hotel we would certainly return to should we visit Southport again!. less

The first room was very small and dated decor had no working TV. Moved to a second room even worse with rock hard bed and no working TV again. Got a refund and went straight to the Premier Inn for a decent room for less money. less