Royal Clifton Hotel & Spa, Sure Hotel Collection by Best...

I was a little worried about our visit to this hotel after reading some of the reviews. Yes it is an old hotel and needs some TLC in certain areas. We were upgraded to a superior twin room which was very nice. The staff are absolutely lovely we couldnt get our radiator to work and someone went immediately to put some portable heaters in, however they did get one of the radiators working and it was very warm when we returned to the room. We had evening meal in the restaurant which was also very good and would certainly recommend. The Leisure club would benefit from some work but overall we had a great stay. A lovely young man came to retune our TV unfortunately we still could not watch ITV or Channel 4. He did try his best. The staff helped to make our stay enjoyable and we will definately return again. less

We stayed at the hotel on the 5th for 2 nights. We arrived too early to check in, but were able to park the car at the hotel. On returning back there were issues with our payment for the room, which were eventually sorted. Lee on reception did all the hard work to sort the issue and even upgraded us for our trouble. The room was very clean and spacious. The breakfast was worth the value, with plenty of choice. All the staff were very friendly and made us welcome. The hotel is in a fabulous position for easy access to the bars and restaurants and is extremely close to the sea front and pier. We went to see Romesh Ranganathan at the Southport Theatre, which was a five minute walk from the hotel. We will definitely be staying here again in the future. We would recommend anyone to stay at this hotel. Thanks for reading my post and enjoy your stay. less

Myself and my wife stayed here on friday just gone to attend an event ran at the hotel. First impressions of the hotel from the outside was disappointment as the building looks a little tired. But when we went in I have to say I was pleasantly surprised, the reception area and public areas are tastefully decorated and laid out well. We checked in and the staff on the desk were friendly and helpful. We were given a room on the top floor and we had to use the stairs as lift was out of order. And there were quite a few sets of steps to negotiate. Our original room was very nice and tidy except for the overpowering smell of cigarette smoke. This was very off putting as the room was clearly signed with no smoking signs. This questions the smoke detector in the room and the quality control of the cleaning staff why this wasn't picked up. That said when I reported the issue to hotel staff they were very accommodating and switched our room. We originally booked a double and recieved an upgraded room to a suite for no extra cost. This was very good of them to do so. Credit to Lee for his excellent customer service, it is rare to find someone who is enthusiastic about his job and willing to go the extra mile to ensure customer satisfaction. I would given the review 5 stars but the breakfast was a bit of a let down to be honest. Firstly they ran out of fresh orange juice, then the cooked food was only warm and went cold before I finished eating. And a full english without black pudding is disappointing. On the whole I was content with our stay at the hotel. The staff were freindly, courteous and helpful. Thanks goes to Lee and Donna less

I mean this only cost us £36 for the night which is great and cheap. we are from Liverpool and literally only stayed because it was our first night baby free since the birth. We went to see a comedy show at the theatre. Anyway on arrival the parking is terrible we have a 4x4 and it was so tight to park and it costs £5 extra 24h. The staff at reception and the bar were really nice and polite. It took us about 15 minutes to find our room the numbers seem to be all over the place and there are so many corridors and stairs it's easy to become lost. On entering our room it smelt of strong ammonia and damp I think the cleaners had been in before we arrived and we're trying to mask the damp. smell. None of the 3 windows in the room/bathroom opened. The damp was very noticeable and the wallpaper seemed to be peeling due to this we woke feeling very chesty and unwell because of the damp. The furniture is very dated and the bed small with a solid like mattresses (ver uncomfortable). The light about the "dressing table/tv stand?" Didn't work and there was a air con or heating unit placed right about the bed which was very un-nerving. You could hear people.coming and going in the corridors, the people in the next room and the seagulls fighting/playing at night. The bathroom was very dated but CLEAN. Beer at the bar was not the best and every pump had a diffrent beer in it and not what was advised. The corridors are dated but some features add character as the building is very old and could be so good if done properly, there were cabinets around with historical bits and some cheap tat to buy 🤷🏼‍♀️ We would not stay at the hotel again but can't really complain about the price. It was an experience. less

Been coming here at this time of year for 5 years yes the place is olde worlde yes it is work in progress it is a huge job but we have never had a problem as such all the staff are friendly the food we have had is always good the service always an acceptable standard ok this time the lift wasn’t working felt sorry for the elderly amongst us the service in the restaurant at the evening was slow but jess sorted it our room was great the spa was good apart from the jacuzzi not working but all in all we consider for what we paid excellent value for money thanks to Donna and Jordan also less