Royal Clifton Hotel & Spa, Sure Hotel Collection by Best Western

Just returned from a 2 night stay at this hotel. Booked a junior suite as travelling with our 2 children. On arrival the reception staff were very friendly and helpful, although we were told we needed to pay 10 to park at the hotel for the 2 nights we stayed (which after paying to stay at the hotel I found a little unnecessary). Our room was big with a separate room for the children which was a nice touch, with lovely views overlooking the sea however, the room was very old and dated (think threadbare carpets and crumbling wooden sills). Whilst trying to sleep you could hear the water dripping through the pipes. On a positive note it was clean and well serviced throughout our stay. The breakfast was okay with a selection of hot and cold items (although I have had better). Overall I would say that 20-30 years ago the hotel was probably seen as very luxurious however, it is very much in need of a make over. We went for a swim during our stay and again the pool was okay but in need of updating. The staff are lovely though, very friendly, welcoming and helpful and we did enjoy our stay. less

We stayed 2 nights, Stayed in family room, its every ancient building which was renovated long ago. But it is ok for short stays. Used the pool, its okish. It's not big, but maintained. There are lot of outsiders, people not staying in hotel, using it. So usually crowded in the evenings. Many private classes going on. Jacuzzi seems permanently broken! Did not use sauna. Spa. Was good, we had booked via phone, when we reached they pretended there was no booking!!!!!!! So had to work something out, rather take what was available instead of what we had booked.Guess only the manager is to be blamed here. The treatment was good. Parking is paid, speak to reception. Meet Steph, at reception couple of times she also had checked us in, very helpful and polite. Keep it up. The restaurant is FULL mostly, atleast both the nights we stayed in, need to reserve a table. We dis not know first night hence did not book, but staff were kind enough to accommodate us. Thanks Location is quite favourable. Overall- for the money we paid, it was all worth it. It's not expensive. I would go back. less

Stayed here for work for 3 nights and it has to be the worst 3 nights sleep I have ever had. The mattress is so uncomfortable that every single spring can be felt, I woke up after the first night with such a bad back I had to go to the local b and m store to buy some pillows to sleep on for the next two nights. The room smelt damp, the carpets and bed throw stained. The room service didn’t involve clean cups or emptying of the bins. The breakfast was poor. Cereal dishes that spilt every where so the breakfast bar was a shambles. The bacon so salty you couldn’t eat it. I have a severe gluten allergy and they don’t serve any gluten free bread or cereal and I couldn’t actually even eat the fruit salad as the next bowl of weetabix had over flowed into it! On the night of arrival at 9:05pm because of a long 6 hour car journey in traffic I was told the restaurant closed at 9pm and they can’t do any room service for gluten free people. I had to go to the local Morrison’s for a salad. I asked to change rooms after night 1 because of the terrible mattress and the lady just gave me another key and told me to go and see what I think. A terrible smelling disabled room was the offer, with an equally as terrible sprung mattress. If it wasn’t that I had to stay for work I would have checked out. In fact, my back is that bad I’ve considered leaving the conference early. Avoid this hotel! less

Stayed in this hotel whilst on a group golf holiday, booked a single room. The room was tiny, in fact they had put a double bed into this room which did not help, I could hardly walk around the bed. having said this, all was very pleasant including the tea and coffee and buiscuits. etc. We ate all together in a large room, the catering was quite good. Drinks were very expensive which is why somewent to the nearby weatherspoons. Will stay again, but ask for another room next time. less

Staff were helpful and kind, stayed in 3 different rooms over a couple of weeks and all were comfortable and light. One had a lovely view over the park. Breakfast choice was varied and quality was good. less