Royal Clifton Hotel & Spa, Sure Hotel Collection by Best Western

I took my mum for afternoon tea when we arrived we was told to go into the conservatory stood there ages with no sign of any staff after looking round for ages we finally found someone. The conservatory was boiling that's probably why there was no staff in there. 6 people was waiting for food we was the first to arrive. Over two hours we was waiting in total when the food finally arrived it wasnt the nicest then I found dots of mold on the bread. The cream for the scones was butter even tho it was ment to be a cream afternoon tea there was no cream at all. I was told I'd get a refund that was on the 8th of September and I'm still being messed around. The hotel really needs a clean and it's not only the bread what's mouldy. less

Hotel slightly dated, but clean & tidy. Room was good, just a bit small! Friendly & helpful staff. Good size pool. Breakfast was a bit pricey. Wetherspoons nearby.Handy location for waterfront leisure and for town centre less

I booked the royal Clifton hotel for my 92 year old mother as a birthday treat, she had never been to Southport or Liverpool and was looking forward to her stay, and I am very happy to say she enjoyed every minute. The royal Clifton is a huge hotel, and dates back to Victorian times, and it is ageing gracefully, but showing it in places, (just like my mum) the staff are amazing, and always smiling, they cannot do enough for you. The rooms we were given were spacious and well equipped with good quality tea and coffee plus some very nice biscuits, the beds were clean and very comfortable, we both commented on how well we slept, yes I agree with some of the comments about modernisation, but are you really bothered about the colour of your bathroom, as long as it's clean and functional, what more do you want? We ate at the hotel every night, and the food was lovely, not a massive choice, but all very well cooked and beautifully presented, the breakfast is also very good, lots to choose from, either cooked or cold, the hotel also has a very nice bar area for relaxing before your meal. The car park is large, and we always found a space, but I would think it get full quickly when the hotel is very busy, and it is £5 per 24 hours which I thought was reasonable for the position of the hotel, it is 5 minutes from all the shops and parks, so leave your car and enjoy a walk, to see what Southport has to offer. less

To be fair, all of the staff I encountered were friendly, helpful and enthusiastic. It must be difficult for them because this was a depressing and uncomfortable experience. It is about 40 years past it’s sell by date. Damp, mouldy, smelly, antiquated and gloomy. The carpet was threadbare, bed lumpy and the shower was weak and poorly maintained. Throughout each night, it was noisy well into the wee small hours. There was a plate of half eaten food left in the corridor for 3 days which added to the antisocial odours. The one morning that I risked breakfast, I immediately regretted it. It was inedible. It must be near impossible to find the costs of maintaining a building like this and still fun a profitable business but it needs a complete refurbishment. I will not return. less

Asked for a sea or garden view didn't get it, said you got bottled water in room didn't get that either, luxurious toiletries are not very luxurious! Food was average.On a positive note gentleman who checked us in was friendly polite and very helpful. Unfortunately would not return. less