I stayed here with my sister as we were going to a ghost event in Pontefract. We had a warm welcome from the guy on reception and he upgraded us to a fantastic room free of charge. The room was huge w... more
I stayed here with my sister as we were going to a ghost event in Pontefract. We had a warm welcome from the guy on reception and he upgraded us to a fantastic room free of charge. The room was huge with two double beds and a single. The view of the grounds were lovely. We had dinner in the Jacobean pub attached to the hotel...I have to say the carvery was disappointing and wished we had chosen off the main menu....however the breakfast was great with a nice selection of pastries, cereals, fresh fruit and full English which was tasty. The guy on reception did take the time to ask us about our ghost event and even printed off the history of the Manor House which I thought was a nice touch. less
Rogerthorpe, Owner at Rogerthorpe Manor Hotel, responded to this review
I would firstly like to thank you for your review regarding your recent visit to us and I appreciate the time you took to write this.
Its great to hear that you had a great time visiting Pontefract and had the opportunity to stay with us. Its also fabulous to hear we were able to offer you an upgraded room. I am sorry of your disappointed with the carvery, you will have to try our main menu next time perhaps. We do try to ensure are guests are made to feel extremely welcome and how lovely that our receptionist showed such an interest with your trip, our customer service ethic is extremely important to us.
If I can be of any further assistance then please feel to contact me at the Hotel.
Marketing & Customer Service Manager
Rogerthorpe Manor Hotel