Preston Leyland Hotel, BW Signature Collection

I have been traveling to Leyland since 2006 and have stayed at this hotel many times. I wrote my last review for this hotel in 2015 which wasn't bad but I have to update it because the quality has gone down. The best times of the hotel are a few years back. Last week I was there the first time after the pandemic started and was disappointed of the actual situation in there. The rooms are okay, but not clean. There are loose parts in the bathrooms and mold in the corners. My room was not cleaned once during my 4 nights stay. Before the pandemic there was a leisure club with swimming pool, Jacuzzy sauna, steam room and gym available, which is all closed now. But prices haven't gone down... The quality of the breakfast has gone in the same direction as the rest of the hotel. The carpark is controlled via “Parking-Eye” now, which is annoying, can get the guest into expensive trouble and underlines the primitive standard. The service at the front desk was bad. Early check-out in the morning was not possible, nor the evening before, although I had asked for it. less

I arrived today. I’m staying for 3 nights. The hotel is nice. The food was good. I was disappointed by reception. When I wanted to add soft drinks to my room it was made pretty awkward - it didn’t need to be! The receptionist made an error and was curt to boot but didn’t even have the good graces to apologise - such a shame! I’m here for another couple of nights so maybe they might redeem themselves. less

A Gtoup of us arrived over from Ireland force funeral service last week . What can I say ? Only thanks to all the staff for been so helpful with all our needs . Especially the receptionist Faye from the moment we arrived Thursday till our departure on Saturday. She was amazing nothing was too much trouble for her. She was helping the team anywhere she could and was everywhere we needed her. From directions,at bar taking orders(special dietary requirements to organising a breakfast in bed .Fixing a foor,activating key cards I could go on and on she was everywhere but still at the desk when needed. All our party commented on her in a good way . So friendly and efficient if I was her boss I'd triple her wages and get her to work more than two days a week . We had a funeral function in the hotel on the Friday it was well organised food was great . We all had two breakfasts and maybe 4 other meals there two so spent a a good bit of Time in the hotel and spent a lot of money but it was well worth it . I'd give it 10/10 only for the draught beers variety and quality need improvement. Yes they are drinkable but should be a bit better . Rooms are small but practical and very clean less

We stayed for one night and the hotel receptionist Olivia was extremely helpful and chatty and she looked after us for our evening meal with our dietary requirements which was AMAZING. Bev at breakfast was fabulous and so helpful even gave me a hug!!!. Fab hotel, good location and walked into leyland, on recommendation from Olivia and had a fab night. The food was soooo good and filling would definitely stay here again. less

Great staff especially Bev she’s amazing nothing too much trouble for this woman. She made my stay pleasurable thanks Bev I would employ you on a heart beat!! She may of been on her own but she had it all boxed off for Breakfast very efficient and very professional less