Preston Leyland Hotel, BW Signature Collection

We stayed at the Hallmark Preston on a dinner bed & breakfast deal on Friday 20th March, the date the Government locked down all social meeting places. The staff, who where already concerned about the future remained incredibly upbeat and positive during the duration of our stay. The hotel was already short of customers due to cancellations for obvious reasons, and several staff had already been layed off, but the remaining staff where exceptional, 'going that extra mile' to ensure we had an enjoyable visit. The food was delightful in the evening, and a wonderful cooked breakfast of our choice in the morning. Faye Finney you should be proud of your staff, they where all exceptional. Good look to you all in an uncertain future less

I have used this hotel in the past for my work visits, fairly regularly. Last month I got charged a parking fine for £60 for not "registering my car" at the front desk. I DID give you my car reg on the form I filled in - but a sneaky way to make some side cash by asking guests to simply register their car on some parking arrangement with a cowboy outfit called Parking Eye...... WHY did not you take the form I filled in as part of the registration for parking my car. I find it stupid that this hotel has its parking managed by these crooks, your car park is at the exit of the M6, you dont get anyone else using your car park except guests. I would happily pay you a nominal fee if you are so desperate for cash. Parking Eye use ANPR to make fast cash, does not matter whether you spend £100 at the hotel for a stay and dinner, you get charged if you do not register. The hotel does not tell you to do that, nor does it have a clearly displayed sign asking guests to register - so part of the £60 surely now adds up in Hallmark's revenue stream. Last visit with this hotel was last month plenty of options near by. Besides your rooms are now looking really dated and old, needs some sprucing up. Perhaps use some of the parking cash to fix that. The value rating now poor because my stay cost £60 more....Parking Eye has an appeal process but till date not heard from them. That is expected, they will delay responding till the £100 charge kicks in. I am not checking what legal rights they have. less

From reading some reviews I was a little nervous as to what I’d booked! On arrival reception staff was lovely, we heading straight to the swimming pool area to be greeted by a lovely lady who had just finished her shift she had her coat on and was leaving.... but she was a credit to the hotel no hesitation she took her coat off signed us in gave us a full detailed tour around, gave us fresh towel and was really lovely (was Saturday 22nd feb around 2pm) lovely member of staff. When we check in and got to the room, the room was lovely and clean no complaints from us... that evening we ate In the restaurant... all the bar staff and restaurant girl serving was very lovely especially the waiter William he was very polite. The service and food was out standing and really amazing. The hotel was lovely and clean and we really enjoyed our stay. We also had breakfast this morning before we left once again a very happy William was welcoming people into the restaurant making fresh coffee and siting people down the breakfast was gorgeous loads of choice. I honestly really enjoyed every part of the stay and would stay again thanks It was a great price and a lot more than I expected less

Last weekend we held our annual party which went down a storm! The staff at the hotel pulled out all the stops to ensure the guests had an amazing time. Great bar selections, food and polite and friendly staff helped the event go with a big bang!! Special thanks to Richard, Faye, Roland, Elly, and all reception staff, the young bar staff, cloakroom people and glass collectors as well as the chef and the kitchen staff. Great pool area with a small gym. A great weekend was had by all. Thank you. :-) less

Stayed at the hotel last weekend - every encounter with any staff member (from Olivia on reception, to housekeeping, the restaurant and bar staff) was met with friendly, helpful response. Nothing was too much trouble. less