Prestige Radium Hot Springs Resort, BW Premier Collection

7493 Main Street W, Radium Hot Springs, British Columbia, V0A 1M0, Canada
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Prestige Radium Hot Springs Resort, BW Premier Collection

In the beautiful village of Radium Hot Springs, the Prestige Radium Hot Springs Resort, BW Premier Collection is conveniently located minutes away from the world famous Hot Springs Pools. Radium is perfectly situated on the Columbia River, between th show more

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Check-in & Check out16:00:00 | 11:00:00
7493 Main Street W, Radium Hot Springs, British Columbia, V0A 1M0, Canada

Reviews of Prestige Radium Hot Springs Resort, BW Premier Collection

Traveller Overview:
4.0 Rating: 560 reviews
Excellent 31%
Very Good 41%
Average 17%
Poor 4%
Terrible 3%
Rating

travelbag1960, wrote review 12/07/2021

Misleading Rate Information

Was totally misled trying to book 2 nights for our 25th wedding anniversary and am very upset at how Prestige handled this! Very nice friendly staff, however, their personalities does no good when ... more

Owner Response
Trevor Carr, General Manager at Prestige Radium Hot Springs Resort, BW Premier Collection, responded to this review
Dear Travelbag, I am deeply disappointed with regards to how your reservations were handled and the perception you felt from the ordeal. I will be using your feedback as a teaching moment for my fresh and very new team at the front desk, but more to the point I would like to have the opportunity to discuss this matter with you directly in hopes of turning this into a positive. Sincerely, Trevor Carr General Manager
Rating

840marciag, wrote review 02/07/2021

Fantastic Hotel

Thank you to all of the staff at this hotel. When we entered the staff are extremely welcoming and very eager to accommodate their guests. The newly remolded hotel is spacious with many different area... more

Owner Response
Trevor Carr, General Manager at Prestige Radium Hot Springs Resort, BW Premier Collection, responded to this review
Thank you for sharing your feedback with our other online readers. I am very pleased with the feedback and will be sure to share this with my entire team. All the best, Trevor Carr General Manager
Rating

323claytonl, wrote review 26/06/2021

Great stay.

Great stay with friendly service. Stayed many times and have never been disappointed. Close to everything you need. Great view of the mountains and landscape. Services were all top notch. Food is ... more

Owner Response
Trevor Carr, General Manager at Prestige Radium Hot Springs Resort, BW Premier Collection, responded to this review
Thank you so much for your wonderful feedback. I am very please you had a wonderful stay and we look forward to welcoming you back in the future. Sincerely, Trevor Carr General Manager
Rating

971maggiet, wrote review 18/06/2021

Accessible Room needs a bit of work

As a fairly new above knee amputee, I am quickly learning that not accessible rooms are the same. The size of the room for negotiating around was great. The roll in shower was very large and was easy... more

Owner Response
Trevor Carr, General Manager at Prestige Radium Hot Springs Resort, BW Premier Collection, responded to this review
Thank you for sharing your comments and feedback, I really appreciate it. I am pleased to hear that overall our accessible room worked for your stay, but I agree that we could do better on a few additions as well. Sincerely, Trevor Carr General Manager
Rating

Roam43271939444, wrote review 28/05/2021

Great Hotel

This is a great hotel in a good location The front desk was very welcoming and helpful with all of our questions Our room was very clean with an upscale bathroom, a great bed and a very nice view Ov... more

Owner Response
Trevor Carr, General Manager at Prestige Radium Hot Springs Resort, BW Premier Collection, responded to this review
Thank you so much for your wonderful feedback and sharing with our other readers. I am so pleased to hear of your enjoyable stay with us and we look forward to welcoming you back again in the future. Sincerely yours, Trevor Carr General Manager