Your bartender in the pub from the night we stayed (sorry, I have forgotten the name) was incredibly gracious and patient, despite that, at the time, he had 24--yes--24 customers to attend to, all of ... more
Your bartender in the pub from the night we stayed (sorry, I have forgotten the name) was incredibly gracious and patient, despite that, at the time, he had 24--yes--24 customers to attend to, all of whom wanted food as well. I have found that, despite the independent status and mindset of all BW membership fee properties, a consistent scenario in all of them of under-staffing bar and restaurant facilities exists. I do not know why. It is why we often choose Hilton properties (that have F&B) over BW. We personally saw 3 four-tops walk out. There's $350 you never saw. It is also not what I expect of a Premier tier BW.
Anyway, the poor man was overwhelmed...just slammed...and service was understandably slow. Due to your hotel's set-up, he had to run across the spacious lobby for each food order and wait for the dumbwaiter, or worse. Those are patently atrocious ergonomics. When he finally asked for mercy, he got a waitress who could not have been of less help to him. Yet, he was pleasant, kind and took that "little extra" minute for us and it was greatly appreciated.
Whoever he is, I hope you give him a commendation...and some help, for Pete's sake!
The facility? It was a very busy night, we were a late reservation and, let’s face it, all hotels have a few oddball rooms. Our 2 queen was wonderful in every way, except that it was so narrow as to be very cramped. Perhaps it was this particular room, being on an inside corner, off of the main balcony, next to the elevator. However, again, a little too cramped to meet our expectations of a Premier level BW. Maybe the other rooms were better, I don’t know; we had no time for “housecleaning snooping” the next day.
Your pet policy is the best we've seen and we...and our 15-year old retired medical service dog...thank you for that. Our journey was a 3-week, 8000 km trip and your pet policy and care won 1st place. Truly stand-out. Thank you.
So, overall? Eh (in the American way). less