Stay Away Worst/ Most Gross Hotel Expierence Ever!
24/11/2018 Brandy L,
The moment we walked into the room we were hit with the horrible smell of cigarette smoke in a non-smoking hotel! Then I went to use the bathroom and found dried urine on the toilet seat. It was aft... more
The moment we walked into the room we were hit with the horrible smell of cigarette smoke in a non-smoking hotel! Then I went to use the bathroom and found dried urine on the toilet seat. It was after mid-night and all I wanted to do was go to bed. Went down to get something to clean the toilet so I could at least go to the bathroom before I went to sleep. The front desk clerk did offer to clean the seat, but my husband was already getting for bed and I said I would just do it. I thought it was just on the toilet seat, when I got back to the room found out it was all over the toilet and floor. So instead of getting to go to sleep right away after a long day of traveling, I was up cleaning someone else’s Urine! Look close at the posted picture you can see the dark Urine on the seat in two different places. The manager Gideon only offered me $10 off our room, and wouldn’t talk to me but I could hear him screaming at the front desk clerk. I think cleaning someone else’s urine is worth more than $10 off a room! Turned this hotel into Best Western customer service and said I expected at least half off. Gideon lied to them told them that the toilet seat was permanently stained. It was not stained, everything wiped off just fine when I stayed up cleaning the toilet and floor. Stay away from this Nasty hotel that expects you to pay full price for a dirty bathroom!! less
Jeeroy, Front Desk at Best Western Plus Executive Residency Elk City, responded to this review
Please, let me apologize on behalf of our entire staff for your troubles. Our entire staff is trained and ready to handle this type of situation and as you stated above, our front desk clerk on duty that night was willing to take care of the issue. I'm glad we were able to provide you with some compensation. This issue has been addressed with our housekeeping staff as well. Should you need any further assistance, please feel free to call me directly at the hotel.
Kara Jones, Front Desk