Just returned from a surprise birthday party for my partner and the staff here honestly couldn't have done more for us they were absolutely fantastic. Nothing was too much trouble, every single staff member we engaged with was professional, friendly and hard working.
As soon as we entred the purple peacock the young man there helped with all our decorations and even arranged for balloons at the end to be taken up to the room so we could swiftly get to our birthday activity in Yarm without delay. The reception staff stored items for us without problems, helped us to organise the cake, food for the evening meal was gorgeous, the leisure facilities were great. Everything was clean and well managed. Our room was fine the only thing that prevented it from being great was the TV didn't work and there were no curtains just a blind with the outdoor lights coming through the sides through the night (and I need it pitch black!) so didn't get much sleep, but the whole experience was very close to perfection and I would highly recommend this hotel, particularly the afternoon tea, spa, evening meal and stay deal we were on. Excellent value. Thank you so much for a memorable stay. less