We were delightfully greeted at check in. This is a nice location, away from highways and very quiet. The people were all top notch, but otherwise, read on. All fixable, but still, should not have bee... more
We were delightfully greeted at check in. This is a nice location, away from highways and very quiet. The people were all top notch, but otherwise, read on. All fixable, but still, should not have been that way during our visit.
Was a bit unnerved when entering the room and feeling the chill. Examination of the heater unit revealed it to be off. Our experience has been this usually indicated one of two things: the unit doesn’t properly work or hotel management does not care enough about their guests’ comfort to assure the room is a comfortable temperature upon check in. It didn’t take long to figure it was the former. Switching to heat and setting the temperature at 72, we soon had an overly warm room. It does not appear the thermostat works on this HVAC unit. It was manageable to manually turn it on and off, but overnight we went from being very cold, turning the heat on, falling back asleep to wake up warm with all the covers kicked off. Turn the unit off, fall back to sleep and in another hour wake up to being cold again. Repeat cycle.
We are not early risers and is our habit to display our Do Not Disturb sign upon returning from breakfast while showering and getting ready for the day. Once ready, we left our room shortly after 11am to set about our day’s activities. Upon return shortly before 8pm that evening, we discovered housekeeping had not entered our room. We confirmed, by looking at the door handle, that we had indeed removed the do not disturb sign from the outside of the door before departing the room earlier. We had guests with us (the people we had come to town to visit) and it was quite embarrassing to have them enter our disheveled room. Although the front desk did state they would put additional points on our BW Rewards account we’re not certain this will bring us back to this property on future visits to our family in the area. And we wonder if our family will be recommending this property when other out of town visitors come in the future.
We liked the breakfast selections. Odd thing, though, Sunday morning’s scrambled eggs had an off putting thread of green in places. Had eaten a bit before we noticed, and consumed no more. Saw a number of plates stacked in the tub with uneaten eggs, so it doesn’t look like we’re the only ones noticing. During the entire time we were in the breakfast area there was no one around to discuss this with. Monday morning there was an employee in the breakfast area every few minutes. We didn’t try the eggs, though.
Beds would benefit from fitted sheets. Bottom sheets were pulled away from the head of the mattress both mornings, and the second morning was after WE made the bed!
Printed list of TV channels in the room is incorrect.
Not sure, but management may want to make their own eyeball check (room 106), but there was either a poor design choice made for the tile grout in the shower or you have a mildew problem. Also, it has to be a man who did the shower stall design. A woman would have put some type of foot rest for leg shaving in the shower. We installed an adhesive mounted foot rest to our tiled wall at home years ago and it’s still there. Do this and women will love the feature and become return guests. less