I have spent almost 30 nights in hotels so far this year and this one has been the worst. I booked 2 nights in the most expensive room in the hotel for my fiancé and I, which had a separate king bedroom and a whirlpool tub. It is actually 2 adjoining rooms linked together to make one large room, which is fine. There were 2 bathrooms, each with a walk-in shower, sink with large vanity, and toilet. The bed only had one nightstand, which I remedied by rearranging a table from the living room to put it next to the bedside that did not have a nightstand. Some of the jets in the whirlpool tub did not work.
The shower in the bedroom had orange watermarks on the bottom against the wall, most likely from not properly cleaning it. Housekeeping never cleaned my room during my stay. We had the 'do not disturb' sign on the door until about 1 PM, which is well before housekeeping leaves in most hotels. We went out for a few hours and returned around 4 PM and nothing was touched. We left the sign off the door for the remainder of the evening and nobody showed to even take our trash out, so we left trash on tables and chairs when we checked out because there was nowhere to put it. We also used towels from the second bathroom because we did not get fresh ones. Dirty towels were on the floor for over 24 hours.
The wi-fi was not reliable and my laptop, tablet, and phone kept having issues as well as disconnecting periodically. I ended up using my phone as a hotspot in order to have a consistent connection.
After checking-in, while waiting for the elevator, I saw a pool at the end of the hallway. Bestwestern.com DOES NOT say there is a pool at this location. In fact, if you check the box filtering out locations without a pool, this hotel gets filtered out. So, we missed out on the pool because we did not bring swimming attire.
I would have thought that the more expensive rooms would be located on the top floor, but that is not the case at this hotel. Our room was on the second floor, rather than the third (top) floor. There was loud banging BOTH nights from above us, as if a child or dog was jumping up and down and running around. I let it go the first night because it was quiet by the time we went to bed, although my fiancé was agitated about it when we first got to our room. This noise was also ALL afternoon on Saturday. I called the front desk at 9:45 PM on our second night to complain about it and about 10 minutes later, the noise seemed to stop. 45 minutes later, the noises continued and was disrupting our sleep. I called again and the attendant informed me that they were unable to exactly pinpoint where the noise was coming from, but were told from one guest that there was loud banging periodically from the room next to them. The attendant told me that they knocked on their door and nobody answered the door, and that they would go back and check again. The noises never stopped until close to 12:30. The noises continued very early in the morning again and I woke up early as a result. I had the worst sleep in a hotel in a very long time. I would be willing to bet that there was a dog in the room above ours and they left it in there all day. Bad idea to put pets on upper floors since they need to be let out.
The free breakfast was decent on my first morning. French toast, sausage, eggs, yogurt, juices, coffee. I did not have the breakfast the second morning because I just wanted to get out of there from having a bad stay.
At check-out, the assistant manager did not ask how my stay was, so I saved myself the time and just wrote it here, which I would have done anyway. I will not recommend this hotel to anyone and will make sure everyone knows that the staff do not treat their Platinum/Diamond Elite guests properly, considering this is a Premier property. I will stay at Hyatt next time I am in Bloomington. less