Fine - but staff were unhelpful
Hotel was fine, if a little dated. I actually booked it for my brother and his partner who had helped me move house to a place really close to the hotel. I thought it would be a nice thing to book the... more
Hotel was fine, if a little dated. I actually booked it for my brother and his partner who had helped me move house to a place really close to the hotel. I thought it would be a nice thing to book them a hotel room so that they could rest properly after moving furniture and a long drive.
They both live alone and so, form a bubble with each other. We were legally allowed to have them assist me moving. However, a few days before, I had a call from the hotel advising me that it was illegal for the two of them to share the room even though they have formed a bubble, have spent all day together and stay regularly together. So, I had to buy a second room for them. Having checked the rules since the 12th April this is not the case. My brother attempted to raise this with the hotel and was told there was nothing that could be done as the manager was 'not available'.
The added price of this just succeeded in raising my stress levels, causing me more anxiety around moving a long distance and was basically completely unnecessary. I would think very carefully around using this hotel again. less
Adam Dawtrey, Other at Orchid Epsom Hotel, Sure Collection by Best Western, Off A3, Epsom, responded to this review
Thank-you for taking the time to leave a review of Orchid Epsom Hotel;
Although it has been a while since your review, I just wanted to reply and ensure you that I have taken a note of your comments and as the Hotel Operations Manager and the person responsible for the hotel, I am saddened that we fell so short of your expectations during a time that I'm positive must have been stressful for you.
Orchid Hotel Epsom has since been through a change in management and I would be more than happy to personally oversee the booking for any future stay, should you choose to make one with us.
I very much hope that you decide to return to Orchid Hotel Epsom and give us a chance to improve your view of our hotel.