Orchid Hotel, Kingston Road, Epsom, Sure Hotel Collection by Best...

272 Kingston Road, Greater London, Surrey, KT19 0SH, England
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Orchid Hotel, Kingston Road, Epsom, Sure Hotel Collection by Best Western

A great night's sleep in the heart of Surrey and on London's doorstep.

Our inviting rooms are found in Epsom, the leafy Surrey Suburb famed for the Downs Racecourse and exhilarating race days. It' not all jockeys and furlongs though, the
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Breakfast is available as Grab & Go only
Free WIFI, Restaurants, No Lift
There is free parking available onsite.
Pets not accepted
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 10:00
272 Kingston Road, Greater London, Surrey, KT19 0SH, England
What 3 Words: ///agrees.minds.rigid

Restaurants & Bars

Why not pop next door?

Breakfast is served on a Grab and Go basis at the Orchid but if you're looking for a sit-down affair with all the trimmings, The Queen Adelaide next door has got you sorted.

Breakfast is served on a Grab and Go basis at the Orchid but if you're looking for a sit-down affair with all the trimmings, The Queen Adelaide next door has got you sorted.

The Queen Adelaide

Breakfast is served on a Grab and Go basis at the Orchid but if you're looking for a sit-down affair with all the trimmings, The Queen Adelaide next door has got you sorted.
The inviting pub serves hearty classics, specials for the kids, a brunch menu and Sunday roasts too. Chefs are more than happy to cater for your dietary needs and you can even order your food to take away.
Whether the night is young, or you need to unwind at the end of a long day, The Queen Adelaide is the perfect spot to quench your thirst. The large yet cosy pub serves award winning cask ales on draught and a wide selection of wines too.
Spirits and soft drinks are also available so you're sure to enjoy your favourite tipple during your next minibreak.

Opening hours
Weekend times may vary

Reviews of Orchid Hotel, Kingston Road, Epsom, Sure Hotel Collection by Best Western

Traveller Overview:
4.0 Rating: 381 reviews
Excellent 31%
Very Good 33%
Average 20%
Poor 7%
Terrible 7%
Rating

Sws07761, wrote review 15/09/2021

Celebrating wife’s birthday

Room needs some attention especially the bathroom , however the service from Adam and his teem were spot on, really really fantastic. If I judged it by the room I would probably not go back but beca... more

Rating

ricola87, wrote review 29/07/2021

Great location for Chessington world resort

The hotel itself is very dated and in poor visual condition. The carpets are worn and dirty and the bathroom is old and looked awful. The taps in the bathroom didn't work very well - the hot tap water... more

Rating

Katybenz, wrote review 10/06/2021

Decent place for a good nights sleep

I stayed here for one night as a stopover. The room was clean, large and well equipped. It was quiet and easy to find. The staff member with the broken arm (sorry I didn't get his name) was really hel... more

Owner Response
Adam Dawtrey, Other at Orchid Epsom Hotel, Sure Collection by Best Western, Off A3, Epsom, responded to this review
Dear Katybenz, Thank-you for your wonderful review of Orchid Epsom hotel, I have passed on your comments regarding how helpful my team was, particularly Nathan on reception. I'm really happy to hear that you found our rooms to be large and well equipped, we do our best to provide a great place for everybody to enjoy and rest in whilst away from home. I very much hope to welcome you back to Orchid Hotel Epsom in the near future. Warmest regards, Adam Dawtrey Operations Manager
Rating

sarahiM5572MY, wrote review 23/05/2021

Absolutely awful

Currently here & feel compelled to warn other travellers. How this hotel has 4/5 is beyond me. The bathroom is utterly revolting and covered in mould - the grouting between the tiles, the bath, undern... more

Owner Response
Adam Dawtrey, Other at Orchid Epsom Hotel, Sure Collection by Best Western, Off A3, Epsom, responded to this review
Dear sarahiM5572MY, Thank-you for taking the time to review your stay at Orchid Hotel Epsom, although I'm saddened to hear that your experience with us fell far short of your expectations; All feedback is valuable and I personally investigate and address any and all concerns. With regards to our facilities, although the hotel is a room only offering, we are very close to many great local businesses that offer places to eat, drink, relax or even to go and have meetings/events. My team will always be more than happy to look into anything that is in our local area to assist with finding the right facilities local to us that might improve your stay in our town. I have taken note of your issues with the rooms and can assure you that since your stay, we have had a lot of work undertaken on rooms within the hotel and have been unable to find the issues you have mentioned when I went and did a check around the hotel, as such these should be resolved - we would always be more than happy to move you to a different room if available, if you make my reception team aware of any issues with your room during your stay. I very much hope to welcome you back to Orchid Hotel Epsom in the future and hope that you may give us the opportunity to improve your view of our hotel. Warmest regards, Adam Dawtrey Operations Manager
Rating

Edf194, wrote review 16/04/2021

Fine - but staff were unhelpful

Hotel was fine, if a little dated. I actually booked it for my brother and his partner who had helped me move house to a place really close to the hotel. I thought it would be a nice thing to book the... more

Owner Response
Adam Dawtrey, Other at Orchid Epsom Hotel, Sure Collection by Best Western, Off A3, Epsom, responded to this review
Dear Edf194, Thank-you for taking the time to leave a review of Orchid Epsom Hotel; Although it has been a while since your review, I just wanted to reply and ensure you that I have taken a note of your comments and as the Hotel Operations Manager and the person responsible for the hotel, I am saddened that we fell so short of your expectations during a time that I'm positive must have been stressful for you. Orchid Hotel Epsom has since been through a change in management and I would be more than happy to personally oversee the booking for any future stay, should you choose to make one with us. I very much hope that you decide to return to Orchid Hotel Epsom and give us a chance to improve your view of our hotel. Warmest regards, Adam Dawtrey Operations Manager