Not disabled friendly
15/06/2019 JeanCheltenham, Cheltenham
Be aware that parking is limited outside the front of the hotel whether you're disabled or not. There is a car park but very tight to get in/out and if you're a wheelchair user, also be aware that t... more
Be aware that parking is limited outside the front of the hotel whether you're disabled or not. There is a car park but very tight to get in/out and if you're a wheelchair user, also be aware that the only way into the hotel from the car park is by stairs - there isn't a lift! I believe that all spaces, which aren't that many, outside the front of the hotel should be solely for wheelchair disabled parking alone. At the very least the reception staff should make guests aware about the stairs. Ruined what could have been a lovely stay because in my husband's eyes it only heightened his disability and his dependence on me. less
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review
I am sorry to hear that you was not happy regarding the parking situation at the hotel. Unfortunately, due to the main car park location we are unable to make this accessible for disabled or less able guests, which is why we have the front forcourt avaliable to those who request. Unfortunately, without a request being made we are unable to know when a guest requires disabled parking. We endevour to help all guests where and when we can and there is also a ramp at the front of the building to help with access, Porters are on hand to help with all guests aswell.
To conclude, I hope you will consider staying with us again in the future to allow us to make your stay as enjoyable and comfortable as possible. I thank you for your feedback.