Disappointing Return but still great
01/03/2019 billybluehat, Blandford Forum, United Kingdom
We have been here many times and always enjoy our stay. This visit was very disappointing. The check in was not good. We always arrive early and understand that the rooms will not be ready until 3 ... more
We have been here many times and always enjoy our stay. This visit was very disappointing. The check in was not good. We always arrive early and understand that the rooms will not be ready until 3 pm, but normally do the paper work to save time for everyone arriving at 3 pm. The receptionist was very insistent that she would do nothing until that time. I returned at 2 pm to read the paper and a very helpful lady member of staff said that it was no problem and our room was ready.
The food here never disappoints which was true until Saturday night when the service was very very slow. There was an additional party in another room obviously stretching the kitchen and staff. I received the wrong order as did an adjacent table. We were addressed by a waitress as “guys”. This maybe picky, but in a lovely English Hotel you don’t want Americanisms creeping in. We did not get our tea and coffee order at breakfast. The lift really does need repairing. The door is sluggish and the lift is very slow.
However. We love this Hotel, the staff are brilliant, with one exception! It is clean cosy, lovely. It is great value for money, But a bit more staff trading on the front desk may be prudent. But al in all no real complaints but thank you for the stay. I hope my comment on the first receptionist is addressed. She is the Hotels face less
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I am very sorry that you experienced some dissapointment during this stay, I will be taking these issues up dierctly with the staff involved and ensure corrective training takes place as this is not what I expect from my staff.
I do hope you will visit us again in the future.