Great food, disappointed in room
16/02/2019 26happyholidays, Aylestone, United Kingdom
The staff were all very friendly and accommodating. Really would go out their way to help.
My partner and I stayed in a double deluxe room on a Friday night paying £110 without breakfast. We were dis... more
The staff were all very friendly and accommodating. Really would go out their way to help.
My partner and I stayed in a double deluxe room on a Friday night paying £110 without breakfast. We were disappointed with the furniture and fixings of the room. The wardrobe would barely open (also the bed was in the way), the chandelier was broken (worrying as over the bed) and there was no shower. There was a shower head but couldnt be used as a shower due to the type of bath. We personally would not have booked if we had known there wasnt a shower. The bed was broken, to the point of waking up everytime one of us moved as the bed creeked and also the decoration on the bed was snapped, leaving a sharp edge.
Everything else about the hotel is fantastic, staff, breakfast and facilities available. Sadly, it seemed some rooms are perfect and the standard rooms need some TLC.
The breakfast can be fully customised to whatever you wanted..great choices available.
There is parking at the hotel, but charged at £7 a night. less
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review
Firstly thank you for mentioning our friendly and accommodating team.
We are so sorry that you found the bedroom disappointing, we could have moved you to a bedroom with a shower and happily would accommodate any request for preference, please let us know on your next visit.
We are in the early stages of conducting a review on Marmadukes and appreciate your feedback to complete our research of where improvements are necessary.
We are constantly striving to be the best we can be and I hope you will return to see these implemented.
Best Wishes
Lucy