Marmadukes Town House Hotel, BW Premier Collection

For the price we paid we expected more. Our first night away after having a baby we were really looking forward to staying here but were very dissapointed. The staff were pleasant. The lounge was nice and cosy, the room was clean but we had the worst nights sleep. The bed was noisy so every time you moved it made a noise, the mattress wasn't big enough for the bed so felt like you were falling out. The toliet roll was cheap. I mentioned this at reception in the morning they took of the drinks we charged to the room and said they will get someone to look into what I had said. less

Theres some really good things and some really bad things about this hotel. Good: Location, breakfast, staff Bad: dated rooms, broken bed and lights in room, walls way too thin, shower head with no attachment to the wall and no curtain so essentially pointless but mainly the bed was awful. So noisy and way too soft. It was definitely broken less

Having stopped in the premier collection for the first time, the room itself was fantastic, however the bed failed to meet our expectations, it seemed to of dipped on one side. The bathroom was exceptional less

The staff were all very friendly and accommodating. Really would go out their way to help. My partner and I stayed in a double deluxe room on a Friday night paying £110 without breakfast. We were disappointed with the furniture and fixings of the room. The wardrobe would barely open (also the bed was in the way), the chandelier was broken (worrying as over the bed) and there was no shower. There was a shower head but couldnt be used as a shower due to the type of bath. We personally would not have booked if we had known there wasnt a shower. The bed was broken, to the point of waking up everytime one of us moved as the bed creeked and also the decoration on the bed was snapped, leaving a sharp edge. Everything else about the hotel is fantastic, staff, breakfast and facilities available. Sadly, it seemed some rooms are perfect and the standard rooms need some TLC. The breakfast can be fully customised to whatever you wanted..great choices available. There is parking at the hotel, but charged at £7 a night. less

Recently spent the night in one of the small double rooms. I must say it was larger than expected and finished to a high standard. Good quality bed linen and towels.The staff on both check in and check out were very pleasant.The hotel is situated a five to ten minute walk to the Minster. The hotel has parking at a charge, however I stayed on the Sunday so the street parking directly outside was free until 10 am the next day. Would stay again. less