Marks Tey Hotel, Sure Hotel Collection by Best Western

A bit of a let down from the last time we were there Sad to see such a poor selection of tea Mint or peppermint Half the amount of sandwiches from the last time Hope this review may help improve the service less

I stayed at this hotel many years ago and it was nice so booked it for when me and my partner attended a wedding near by. On entry to the room it smelt very musty. We got back to our room at 11:30pm and then got woken up about 12:30/1:00 in the morning by the fire alarm going off! Me and my partner where then awake for quite a while as we could hear everyone from other rooms up and about and closing there doors. Then we could hear someone being sick through the wall. On check out another guest was talking about the fire alarm to the staff and apparently it was a fire drill.... In the middle of the night? When it was our turn to check out, we got no apology for the disruption to our stay and therefore I will never return or recommend this hotel. less

I was part of a coach trip for my four night stay at this hotel, so not my choice. We were warmly welcomed to the hotel, but it was downhill from thereon My room was very 1970's and desperately needs some refurbishment, The food was dreadful, probably because the hotel was catering for 40 in the group. Although there was a reasonable choice, the food did not live up to its description. I was unable to control the temperature of the shower, good job I checked the temperature before getting in, I could have scolded myself. I constantly was having to return to reception to get my key card renewed as it frequently didn't work! On the positive side, the bed was comfortable and the towels were fluffy and the staff were friendly and helpful, I expect the maintenance staff are very busy. I wouldn't recommend this hotel. less

My husband booked a night away for my birthday, the hotel has a gym and swimming pool/sauna, we were excited to use these on arrival and then have some dinner on site and a few drinks. We arrived at 6:30pm and the info book told us the facilities close at 8pm. We got ready and headed over, to then be told it will close at 7:30pm today (for some reason??), not to mention it was all just a bit grim too (dirty). A bit annoying but we let it go. Walking back to our room looking a bit rough for in our swim gear we had to walk through a sea of people in tuxedos and posh dresses, swamping the bar and taking up the whole restaurant. So there was clearly some sort of function happening, which is cool for the hotel but not so cool for me and my husband who now can’t have dinner here or enjoy a drink in the bar because we are surrounded by drunk young people. So we went elsewhere for dinner which was amazing. We get back to the hotel to take a drink to our room and we literally had to fight to get a place at the bar which is now has even more drunk people all over it. The hotel room itself is old fashioned, far too hot and just not very nice. It had the smallest tv in the world which wasn’t good when we literally had to stay in the room as there was nowhere to sit in the bar area. The breakfast was cold, although there was loads of selection. I don’t know what qualifies this hotel to be a 4* but someone needs to look into that rating ASAP. less

I booked an afternoon tea for my friends birthday. At reservation stage I informed the member of staff that there was a seafood allergy. On arrival I mentioned again about said allergy which had infant been noted on the waitresses notes. When the afternoon tea was presented it looked lovely. The waitress told us what each of the items were including the Ceasar Salad roll. I asked her to double check with the kitchen if the Ceasar Salad dressing had anchovies (felt slightly embarrassed asking yet again).... Waitress went into kitchen to ask the kitchen staff. A few moments later she came running back out full of apologises that it DID infact have anchovies in it! At that very moment I lost all faith in the establishment and proceeded to only eat the cakes. My friend said the ham and cheese bagel was cold and stale. Whilst the cakes looked lovely I think they might have been brought in and defrosted. Overall we were both very disappointed with the whole experience. My allergy is a very serious one. You would think that establishments would treat allergy with far more attention as they can be life threatening. I would like to point out we were the only two people in the entire restaurant so its not like they even could blame a busy restaurant. less