Marks Tey Hotel, Sure Hotel Collection by Best Western

Our stay at the hotel at best was 6/10. Clean hotel and rooms however very very dated. There were 4 couples in the whole place so was very eery, I don’t think this is just due to Covid, I think it would be like this at a normal time. We were meant to go as a spa weekend for my and my friend for my birthday, however date was changed from Nov to Dec, thankfully! As the decorations really spruced up the hotel, but If they were not up it would of looked very shabby... ripped sofa in the lobby which looked awful. Rooms very strange lay outs! Watch out for the electrics! When we turned the hair dryer on the tv turned off every time!! Plus a timer was set for 7:15 am on the tv which woke us up!! I must say the staff were very nice and helpful! We were not pleased with the restaurant dinner options... hardly anything to choose from and very bland. The pool was nice, very warm 👍 Was a little strange going round the back of hotel to get to swimming pool... was slightly dated too. Think they definitely need to modernise the place! If you go, go at Christmas!! 🎄 the tree was beautiful. Overall we would say 6/10 at a push, don’t think we would stay again. less

By far the best dog friendly hotel Iv stayed at. My little doggy was provided with a bed, bowls and a couple of toys. He was so happy with his ball. All items appeared brand new. Hotel was clean and presentable with very friendly staff. Would recommend this hotel to others and will stay again. less

We booked a 2 night break but only stayed for one. There were the wildest children bouncing on sofas and playing football in the bar. After about 90 mins of this - where bar staff were ignoring it - I went to front desk and someone came in and spoke to parents BUT the wildest bunch had just left. The father had his shoes off and feet up on the chair in front of him whilst ignoring the kids. I refused to stay for a second night and was told that I had no grounds for a refund. Really?? Social distancing?? Transmission of virus? Control of unwanted behaviour? I was also told that they could see into the bar area from the front desk. I have complained and was informed that I could have 50% off my next visit but they considered they had done no wrong. I have visited this hotel for over 15 years but WILL NEVER GO BACK. less

Great and friendly staff but it’s not just that. The beds are so comfortable and usually i struggle with pillows to the extent I bring my own. However I packed so quickly I forget them. I didn’t need to worry as the pillows were perfect. The food is really good quality. One dinner - the sirloin Yorkshire wrap will be one of my best and most memorable. Unique and tasty. I also think how places deal with issues speaks volumes and a minor issue was sorted both swiftly and with several options. Love this place and the staff. Would 100% come back ! less

Arrived on Saturday and was suprised its nothing like the pictures Got to our room 2 adults 1 toddler we were told to bring our own travel cot. First thing we saw on bed was spots of blood. We were told that bedding and towels will not be changed inbetween nights due to covid. 2 teabags and 4 coffees for 3 days small kettle but clean Tired looking room cobwebs and dust 2 big towels provided and 2 small handtowels. These to be used for room and pool with us having to ask for new towels after pool use. Noisy room as next to main road Breakfast arrived and waited to be seated had to wait for tables to be cleaned Set menu of English breakfast or veg option or croissant with fruit salad. No option for baby we asked and they said they can't do scrambled egg instead of fried. Luckily i brought cereal for our daughter. We waited an hour to be served breakfast. Fruit salad is kiwi and melon with no spoon to eat it. Just knife and fork. We left before Eating as it was just ridiculous Coffee from machine so watery so if you want a nice morning coffee its £3 from bar which says open 24/7 but we never saw anyone there and had to ask a couple of people and wait about 30 mins to get a coffee. We did complain to reception guy and he said sorry its covid 19 the response and they didn't expect to be bbe busy. Managed to use the "heated" pool but as previous comments it's split inb2 lanes max 12 people 6 each side. So cold aswel. We didn't eat at the hotel we went into Colchester and ate at restaurants. We didn't bother with breakfast on check out day couldn't be bothered with wait or lack of choice. They don't stick to 2 metre distance staff wear masks and customers can if they choose to. All in all won't be coming back less