Marks Tey Hotel, Sure Hotel Collection by Best Western

Only had one night here whilst visiting family so didn't really get to spend much time in the hotel but our room was very clean and comfortable. It's a little old fashioned but I think this adds character and would imagine in it's hey day it would have been very grand. We didn't use the restaurant but it looked nice. The bar was very comfortable and they served a very nice, much needed G&T in the evening. All in all a very pleasant experience and we would certainly book again next time we are visiting. less

We decided to stay here to create more space for our Christmas guests. We payed for an executive suite, which was far from nice. The room was cold, and very dated. The lamp shades were crooked and cracked, the pillows terribly uncomfortable and there was no spare blankets. The hotel is in serious need for a refurbishment. It’s grubby, old, dilapidated. We were wrongly advised about breakfast times then humiliated in front of other guests by the restaurant staff who went to ‘prove’ that the person on reception duty had wrongly advised us. We payed around £80 for one night, didn’t get the breakfast or an apology even after making a polite complaint to two members of staff at reception. I think that £40 would be a more reasonable price for what you get. Very disappointed. less

This is a perfectly good budget hotel. The room was clean and most facilities as expected. Free wi-fi. Comfy bed. Polite, friendly staff. Most of our issues were eventually resolved but were as follows: - room phone not working which meant we had to traipse to reception if we wanted anything (unresolved) -shower not working (resolved on second day but the button was very stiff to operate -no welcome booklet explaining amenities (unresolved) -room not serviced on our first day. Not really much of an issue but still. We dined twice - food very average. Considering there isn’t much nearby in competition they could be missing a trick. Dont go near the steak (£22 and terrible). We declined breakfast and nipped across the road to the Bungalow Diner (marvellous). Note to travellers: Hesitate before you book a taxi, they (allegedly) come from Colchester and its £16 to go a very short distance. less

Nice hotel, dated decor but very clean. Friendly staff. Breakfast was a little disappointing, good choice of food however didnt taste that good of quality. Would not eat here again. Location however is great, 10 minutes to the zoo and a couple of minutes drive to local shops, restaurants and pubs. less

Firstly I’d like to say how run down this property is Old beds Dated rooms Dirty health club Rude general manager Not a pleasant stay In desperate need of a refit On the positive the reception staff are pleasant Don’t expect a four star property it is extremely rundown Best western needs to visit this property as it’s absolutely not on brand less