Marks Tey Hotel, Sure Hotel Collection by Best Western

The hotel rooms are very very outdated. My great great nan would have loved to wear the curtains! Dust all over the place! Only good thing was being greeted by a lovely receptionist called Danniella who made us feel very welcome! Unlike the other lazy dark haired girl on her phone looking miserable. I asked for an ironing board, to which the other girl quickly sniffed and said you’ll be doing that Dan.. The food in the restaurant was just average. All in all. Room terrible. Food average. Best part was the warm and welcoming Danniella. A-Star. less

Lovely staff, very welcoming but unfortunately we had a non opening window which I reported to reception who promised it would be sorted quickly as we gave our permission for the maintenance people to enter our room while we were not there.. Apparently they checked it but it didn't get mended, so we spent our nights roasting in a very hot room. I did mention it to reception a few times including when checking out, suggesting that it should definitely be mended before letting anyone else take the room. Apart from this problem we enjoyed the bar food and breakfasts and also the swimming pool.. less

I’ve stayed here several times over several years. During that time there have been no obvious improvements. The rooms, the gym and the bar area are all in need of an uplift. The Executive rooms have a fridge which is good but the TV is tiny and has a very limited range of channels. The TV downstairs is old and doesn’t have Sky so there are lots of sporting events you can’t watch. The staff are pleasant and helpful and the bar food is good. Breakfast is not great, though - mainly canned fruit, limited range of cereal and cooked breakfast not very appetising. Coffee machine is good though. less

I stayed here for four nights and found it a good experience. The staff were very friendly and helpful and made my stay enjoyable, the breakfast was good and Evening meal a treat I particularly enjoyed the steak. I had a lovely comfortable bed and the room was sufficient for my needs. I didnt have time to use the pool and amenities due to business so cannot comment. I would love to come here again but without the work commitments lol less

Enjoyed our stay, room comfortable, Reception folk very friendly & helpful. Price excellent. Really nice Swimming Pool & Sauna, again Staff friendly.Plenty parking space. (Only critisium was the underside of loo seat, dirty amber, filthy stains, room 218.) My fault forgot to mention on leaving less