Marks Tey Hotel, Sure Hotel Collection by Best Western

For a present for my husband's birthday I got a wowcher voucher for afternoon tea for two with leisure club access and prosecco the entrance to the hotel was lovely though the leisure area was very run down the sauna room was nice small but was adequate the steam room wasn't too good had an unpleasant smell and had green liquid on the floor the best thing about the afternoon was the afternoon tea we had a lovely selection of sandwiches and cakes all fresh and lovely the prosecco was a nice touch we we were assisted by a young lady called Amy she was very professional pleasant and knowledgeable and she standed out from the rest another lady middle-aged was also very helpful and attentive who assisted us both were lovely we would definitely go back to have a afternoon tea but not use the other facilities less

This was a great stay hotel, looks lovely on arrival made me feel like I was abroad on holiday when I was stood outside good feelings, the food was good in the evening , the breakfast was ok but a lot of choice so there is something for you and you can eat as much as you like. Just the meat the sausage and e bacon wasn’t for me , everything else was good. The room was nice and the bed was so comfy , you could open he windows fully and the heating worked very well. It has a gym and a swimming pool, steam room and sauna and I found these very useful , I love a hotel with a swimming pool. We enjoyed our stay very much , no complaints at all the bar was very nice and the lady behind the bar would do anything for you , any one complained about this place for the price is clearly too good for any hotel and even maybe stuck up lol...... would definitely come back loved it there, and the staff couldn’t be more helpful the place looked so nice a lot of character to the beat I felt I never wanted to leave . less

Stayed here for one night and it was a nightmare start to finish,except for the food. We was checked in by a rather intense young man called lorenzo who went through the usual protocol which was no problem after given the card key we made two attempts to access the room this was very frustrating having to make trips back to reception to complain, in the end lorenzo said the "card programming was back to front".Great start The room itself is dated and has no investment We made a trip to the leisure club which is absolutely FILTHY DIRTY, the management should be ashamed of themselves for letting this happen.The changing area reminds me of my old swimming baths back in the 80s,there is dirt and grime everywhere and needs to be inspected by health and safety. In the pool area you are greeted by more dirty flooring with grouting that has turned black due to lack of cleaning.The steam room has rust up the walls where something metal has been situated, it stunk of urine.We went to look for a jacuzzi which was has been took out and has been paved with wooden decking and a cheap 3 peice suite.The sauna was down to 55 in temperature and one of the club members had to prompt the attendant to turn it up. Pool side again is dirty with no upgrades . The only good thing about the stay was the food and the good service, the waiter was telling me how low staff morale was,this hotel needs a makeover and a refurb less

Enjoyable stay - held wake for my Mum at hotel and my family also stayed at the hotel. This is the third family gathering we have held at the hotel. We provided a hot meal for the guests and everyone (without exception) remarked about the quality and tastiness of the meal. Would use the hotel again for such an occasion. less

My wife and I had planned a weekend away for our wedding anniversary. We always choose a hotel with a leisure centre as we like to have a swim/jacuzzi/steam/sauna as part of the weekend. However, when we arrived at the hotel, there was a notice on the reception to say that the pool was closed due to a technical problem - well I guess these things happen, but it did slightly spoil our time. Our request was met for a room close to the reception. The room was comfortable, albeit slightly tired looking, although the bathroom was very nice. We had booked on a bed, dinner and breakfast basis - the evening meal included a reasonable choice with 3 courses and the food and service was good. Breakfast was a buffet with excellent choice. Overall, a good stay, just a bit spoilt by the pool situation. less