Marks Tey Hotel, Sure Hotel Collection by Best Western

We booked a 2 night break but only stayed for one. There were the wildest children bouncing on sofas and playing football in the bar. After about 90 mins of this - where bar staff were ignoring it - I went to front desk and someone came in and spoke to parents BUT the wildest bunch had just left. The father had his shoes off and feet up on the chair in front of him whilst ignoring the kids. I refused to stay for a second night and was told that I had no grounds for a refund. Really?? Social distancing?? Transmission of virus? Control of unwanted behaviour? I was also told that they could see into the bar area from the front desk. I have complained and was informed that I could have 50% off my next visit but they considered they had done no wrong. I have visited this hotel for over 15 years but WILL NEVER GO BACK. less

Great and friendly staff but it’s not just that. The beds are so comfortable and usually i struggle with pillows to the extent I bring my own. However I packed so quickly I forget them. I didn’t need to worry as the pillows were perfect. The food is really good quality. One dinner - the sirloin Yorkshire wrap will be one of my best and most memorable. Unique and tasty. I also think how places deal with issues speaks volumes and a minor issue was sorted both swiftly and with several options. Love this place and the staff. Would 100% come back ! less

Arrived on Saturday and was suprised its nothing like the pictures Got to our room 2 adults 1 toddler we were told to bring our own travel cot. First thing we saw on bed was spots of blood. We were told that bedding and towels will not be changed inbetween nights due to covid. 2 teabags and 4 coffees for 3 days small kettle but clean Tired looking room cobwebs and dust 2 big towels provided and 2 small handtowels. These to be used for room and pool with us having to ask for new towels after pool use. Noisy room as next to main road Breakfast arrived and waited to be seated had to wait for tables to be cleaned Set menu of English breakfast or veg option or croissant with fruit salad. No option for baby we asked and they said they can't do scrambled egg instead of fried. Luckily i brought cereal for our daughter. We waited an hour to be served breakfast. Fruit salad is kiwi and melon with no spoon to eat it. Just knife and fork. We left before Eating as it was just ridiculous Coffee from machine so watery so if you want a nice morning coffee its £3 from bar which says open 24/7 but we never saw anyone there and had to ask a couple of people and wait about 30 mins to get a coffee. We did complain to reception guy and he said sorry its covid 19 the response and they didn't expect to be bbe busy. Managed to use the "heated" pool but as previous comments it's split inb2 lanes max 12 people 6 each side. So cold aswel. We didn't eat at the hotel we went into Colchester and ate at restaurants. We didn't bother with breakfast on check out day couldn't be bothered with wait or lack of choice. They don't stick to 2 metre distance staff wear masks and customers can if they choose to. All in all won't be coming back less

Nice to stay BUT Many things I wasn’t happy with it. Unfortunately the breakfast wasn’t much choice. But acceptable. The swimming pool. If you book the hotel just because the swimming pool!!! Like I did don’t waste your time and money. To get access to the swimming pool you have to go out the hotel and get to a different building no rain cover or whatsoever. No good for kids. And far to busy I was in the hotel for 2 nights we tray several times and we didn’t get a chance to be there ones. Because was always busy. Really disappointed. Was something we promised to our daughter and unfortunately we couldn’t do. And much smaller then expected. Website photo show something really different lot bigger then reality. The swimming pool was divided for 2 One side kids other side adults swimming. Was allowed just 6 each time. Because Covid 19. The other thing was the key card was always with issues had to go the reception to get sorted. Cleaning acceptable. But should be better. The should move furniture to clean behind I drop my phone and I found lots dust behind chests draw. Toilet seat bit dirty I had to clean myself before I use. As I usually do. If you planning to rest! Not a good place for it because is noisy from the A12 and you can hear your next door room “talking” Good thing about all this family bedroom are really big With Connecting rooms. Stuff really friendly always ready to help. Few minutes to the Zoo. If I stay in the hotel again Unfortunately NOT less

The staff were very helpful and accommodating. Rooms super clean and well equipped. Restaurant room service was very easy and fantastic food! Also breakfast room service was great! The restaurant was very accommodating- vegan, gluten free, baby friendly options (or adaptations to meals) It felt very safe in terms of Covid19, with masks, screens, non contact check out and social distancing. less