Our stay was nice, however it started off a little rocky. We booked two upgraded rooms and only one room was upgraded the other was standard. We asked to have it fixed and was told that they had no ro... more
Our stay was nice, however it started off a little rocky. We booked two upgraded rooms and only one room was upgraded the other was standard. We asked to have it fixed and was told that they had no rooms left, but could switch us the next day. The hotel is under renovation, and a mouse got into one of our rooms, there was a bit of a panic, the front desk person called pest control and notified management of the situation, management was able to relocate both rooms to the other side of the building to upgraded rooms above what we paid for and both problems solved. The staff were all extremely nice, especially Hector the bartender, he is a lovely chap with great personality. Thank you, for what could have been a bad stay turned out great. less
hallmarkinnmanager, Manager at Manchester South Sure Hotel Collection By Best Western, responded to this review
We do sincerely apologize for the issues you had, the situation has been resolved!
We did have, not long ago, some pipe work carried out in the car parking as well, I would imagine that would be the reason of facing the situation you have just mentioned. We promptly respond to any situation and we are glad we managed to fix it straight away.
Thank you for your nice comments about the team, we will pass on your comments to Hector!
If you would like to discuss this matter further you can always email our hotel .
Hallmark Inn Manchester South