London Chigwell Prince Regent Hotel, BW Signature Collection

We were given room 209 I think this correct- if you are given this room ask for another 1 as it an awful room and the other rooms are better. We booked 2 rooms as we went with friends they were given a decent room and we were given the end room in theconverted church! There is a broken stainglass window held together with duck tape, stains on the carpet, terrible lighting, no mirror, it was nothing like our friends room!! As soon as we went to the reception to complain, we didn’t need to even say anything so we think they know the room is awful but still put people in it. less

Lovely looking hotel but let down by a few small things: 1 Room carpet in need of a deep clean (very dirty!) 2 Toilet smelt of stale urine 3 Grout around shower tiles black with mould 4 Wardrobe shelves thick with dust However, all of the staff we met very very friendly. Just put the few small things right & it will make a great difference & I would gladly stay again. less

We called weeks in advance to ensure we had early check in but when we arrived at the hotel we were made to wait in reception for an hour despite them saying our room would be ready in 15 minutes. We were made to get ready in reception and as a result we missed the wedding ceremony we were meant to attend. Absolutely disgraceful, would not recommend this hotel to anyone. If you’re thinking of booking, don't bother :) less

We found ourselves staying at this local hotel by necessity after our home flooded. We booked an Executive room and were pleasantly surprised by the large well appointed space and modern bathroom. The room was located in the converted Chapel and had interesting features of original windows and pillar within. A large superking size comfortable bed, two armchairs and side table, desk/dressing table, large mirror with ironing board and iron, double wardrobe with shelves and tea and coffee making facilities. Room has a fan and hairdryer provided. They are still using paper cups and plastic single use wrapped drinking glasses. Not entirely sure this is still necessary. The bathroom contains a really powerful large rainfall walk in shower with nice quality toiletries. Better to book direct with Best Western as then car parking is free. If you book elsewhere you need to pay £5 per 24 hours to park. The staff have been without fail outstanding. Both friendly, efficient and knowledgable. Only a couple of areas where I feel improvements could be made. The breakfast provided wasn’t great. Over 6 days stay fried eggs were oily, hard and looked like they had been sitting a long time. Beans were congealed. Sausages were bland. Would have liked to have been able to have boiled eggs. Other provisions were cereal, juice, yogurt, croissants and compote. Quite basic but staff at breakfast were just lovely! Pleasure to see them each morning. To be honest you’re better off to walk the 5 mins to the local Costa coffee instead. Secondly there are some areas of maintenance I would have expected to be better looked after. The toilet roll holder was broken. This should have been noticed and fixed when staff cleaned the room. The toilet seat was very loose and should have been noticed whilst being cleaned. The desk chair was broken but this was immediately replaced on mentioning to reception. Excellent communication and provided within 5 minutes of asking. All together this was a very good experience and I would return here or recommend to friends and family less

I stayed in the family room, rate £149 per night as my family member got married there. For that money, I expected a decent weekends stay. Firstly there are 2 windows, one which you slide open for air and then another on the outer part of the building - absolutely horrid. They look like they haven’t been cleaned in years. There are spiders living in the gap. Secondly, my remote for my tv didn’t work & thirdly, they have bolted the water temperature that you are not able to make it warmer or cooler. During the shower, your water temperature fluctuates from really hot to a decent temperature which is not ideal for children as when it gets hot it’s not suitable for children. Considering it’s a family room - you would have thought they would have thought about that. Lastly I was given linen for my sons travel cot which had an orange stain on which shouldn’t be handed over to guests. Breakfast was edible, although range was fairly limited. The lady at checkout was extremely helpful once I voiced my concerns of my stay, although she was unaware of the water temperature being bolted down which was odd to me. However, she was great at coming to a reasonable resolution and I went on my way. Would not recommend, unless you’re really desperate and need to crash out for the night. less