London Chigwell Prince Regent Hotel, BW Signature Collection

We are from Malaga and stayed at the hotel for 2 nights for a 75th birthday celebration. When we arrived there were 2 weddings and a 60th birthday party going on but the staff were amazing. Shelly was brilliant as we had asked her to sort some stuff for us before we arrived, everything went really smoothly. Harvey and Jack H looked after us for dinner in the Brasserie and the food was lovely, huge portions thought! Bernadette set up the room for the celebratory afternoon tea, again helping out with a couple of special requests we had. Was disappointed not to have the room serviced during our stay and the room we were in was in much need of some tlc. Please lose the shower curtain - nightmare lol less

We visit this hotel couple days ago. Reception staff was very nice and helpful. Holet and room was very tidy and clean. Breakfast was delicious 🤤 Definitely we will be back. Massive thank for all staff less

Never again very poor service all round,my husband is gluten free they were informed of this all he was given was three finger sandwiches which all had cheese in no variety whatsoever when it came to the cakes and scones they didn’t have any for him because they didn’t have any gluten-free,when we asked for more tea it was like we had said a dirty word and we had to find staff, it was the worst afternoon tea that I have ever ever had don’t anyone booked the Prince Regent, It was definitely not worth £20 per person, I got married there 14 years ago it was a great place,It’s now a disgusting place,so very sad to see a good place like it end up in such a sad way less

The hotel itself is really quite nice, the room was clean, and the breakfast was good. The breakfast staff were also really lovely (the only decent service we received during our stay). The problem with this hotel is that the management need to provide proper training to all staff. We arrived at reception to check in and the staff on reception barely said good evening before thrusting a card machine at us. Not a friendly welcome at all and not what you expect for the price (which isn't particularly cheap). We ate in the hotel bar/ restaurant , which was a big mistake. The food was extremely poor for the price (restaurant prices for microwaved food) and the staff were completely inattentive (the worst service I've experienced for a long time). I felt bad for them that they'd just been left to mange the bar and restaurant without any proper training. It's not their fault at all- management should train the staff to deliver service that matches the prices charged. less

The Prince regent Hotel is a beautiful hidden gem. We can't thank Karin and the events team enough. They were absolutely incredible. From start to finish karin provided an impeccable service and support. She went above and beyond to make this a memorable day for eveyone. The venue itself is stunning and convenient. It was close by, accessible for all guests in and out of London. The hotel also offered rooms at a very reasonable rate for our out of town guests. Which eveyone appreciated. The venue was beautifully presented with grand chandeliers and access to a private garden, making this a sweet and intimate affair. We greatly appreciated karin taking the lead and organising our venders for us, releasing us of this stress. Our guests have wonderful memories of the day and were in awe of the entire event. We would recommend having your events here or event popping by for a stay cation. Thank you karin and the team! Xxxx less