Old Hunstanton Le Strange Arms Hotel, BW Signature Collection

Clearly its getting mixed reviews but our experience was positive. Location is just past the old town and light house and where the longer nice part of the beach starts We found it bright and clean with friendly staff. Our room overlooked the beach which was great. The bar was fine and breakfast works well with their pre order check list system . With the covid rules the layout of the restaurant looks a bit bleak but not a lot of choice. less

The saving grace of our stay at this establishment was the location which was superb. However the hotel is in dire need of a refurbishment. Our room was very tired with chipped paintwork and with grubby upholstery and a carpet needed a good clean. Bearing in mind what we paid this was really not good enough. The sheets were too small for the bed and it was a pig to make up. Due to COVID our room was not serviced but we took advantage of the offer to have housekeeping change the bed linen on the 4 th day. We assumed wrongly that housekeeping would change the towels and empty the waste paper basket as well but they did neither, I went in search’s of somewhere to put the contents of the waste paper basket and met with a hostile housekeeping person who when I asked where I could dispose of the rubbish pointed to a black plastic bin liner at the far end of the corridor at the top of the stairs and said “There” as if I I was a bad smell. The dining was adequate, breakfast could have been better organised especially as we had preordered what we wanted the night before. Cooked breakfasts arrived long after the toast and coffee. The bistro was ambient but the dining room was very weird. I am afraid this hotel doesn’t deserve its 4 star status and we won’t be returning. less

I recently stayed at this hotel and as it used to be one of our regular places to stay when my partner was alive, I knew I could rely on the standard. Was I wrong. Whilst I appreciate that we are living in difficult times, I know prices have risen and we are paying for less, but there is no reason why a chef cannot cook a breakfast adequately. My bacon had been dipped in to the pan and out and my fried egg had not been cooked enough so that the yolk was still cold. At an evening meal a grilled pork chop still had the rind on and that and the fat had not been cooked enough for a crispy skin and fat. simple food should be simple to cook. Two members of staff were extremely rude to me and I will not be going again. I wrote to the directors of the hotel as I was so upset about my visit and they were cavalier in their approach blaming it on COVID. less

My partner and I, my daughter and one year old grandson stayed for two nights. Everything was lovely - clean and all covid-19 precautions in place and working well. All the staff we met were friendly and helpful. We really enjoyed our stay. less

An absolutely fantastic stay during very difficult time. The staff really could not have done any more to make mine and my father’s break. The food was heavenly which left us both very excited for our next meal. The location was beautiful and only a couple of minutes from the clean, sandy beach.The room was perfect for our needs, very clean and even accessible for dad’s disabilities. Well done to you all and see you next year. less