Poorly Maintained, not worth any amount to stay here.
28/10/2019 EdLamm, Boston, Massachusetts
Stayed here for two nights last week while on vaca in the UK. Staff is great, go out of their way to help, but ownership here is absolutely lacking in performing even the most basic of maintenence in ... more
Stayed here for two nights last week while on vaca in the UK. Staff is great, go out of their way to help, but ownership here is absolutely lacking in performing even the most basic of maintenence in the building. Walls are filthy, ceilings have holes, shower and bathroom sink backed up and we couldn't shower before leaving for the day.. Electricity and plumbing hasn't been updated in 80 years, (one outlet in entire room)... No outlet in bathroom at all..furniture is very old with burn marks and totally worn out... From a rummage street sale somewhere... Do yourself a favor and stay at the Hilton down the street, or anyplace else that is modern and clean.. Do not waste your money staying here...Also, there is no elevator.. Two heavy suitcases up 4 flights of narrow steps.. Not fun...There is no 'character' in this old pub/hotel, it's simply a poorly maintained, dirty old dump. Don't be fooled by the decent reviews.. If you don't like dirty walls, poor lighting, antiquated plumbing and electrical, at over $150 a night, don't stay here... Many more places to stay in York.. And choose a modern hotel. Everything is within a 5 minute walk of anyplace you stay. No need to stay in hole like this because of location. You'll be amazed at how small the town is, and how close you are to everything no matter what hotel you stay in..
As a former hotel maintenance manager for a major American brand, I was absolutely appalled at the condition of this place. Stay somewhere else. less
Marmadukes Town... H, Manager at Lamb & Lion Inn, responded to this review
Thank you for taking the time to leave us feedback regarding your stay and thank you for your kind words regarding our staff. All our staff work incredibly hard so your comments are very much appreciated.
Please accept our apologies you found numerous issues with the plumbing in your room we will look into these issues right away although had you brought this up with a management or a member of staff during your stay we would have got onto this there and then and if we where unable to resolve it at the time we could have looked into offering you a different room.
Due to being a very old listed building just installing an elevator isn't an option and i feel it is a little unfair to state all our good reviews are false as many of our guests love our olde worlde charm and is that's exactly why they book with us rather than a modern hotel.
It sounds like a old Inn isn't the right place for yourself and you would be more suited to a modern Hilton style hotel in the future
Please again accept our apologies that you faced a few issues during your stay and sorry we didn't have the chance to rectify these before your departure