Having visited Italy multiple times, and typically spending more than 25 days per year in hotels and rental homes, I have experienced a wide range of accommodations and staff across many properties. I... more
Having visited Italy multiple times, and typically spending more than 25 days per year in hotels and rental homes, I have experienced a wide range of accommodations and staff across many properties. I selected this hotel initially as it was one of the few that both listed and reserved Queen beds, offered Parking and was not far from major roadways and the airport. The hotel was excellently maintained, offered lot (with video surveillance) and garage parking (10 euro/night, which I only had to use on Friday), a nice well apportioned breakfast area (with a coffee bar) with optional (6 euro) buffet. The bed was a full queen and was in excellent condition and the property was updated and clean.
Most importantly, the staff was excellent, specifically Erica and Mario. Erica and Mario were professional, friendly, very helpful and a wealth of information. From assistance in notifying us and assisting us in navigating the daily transportation strikes (which was a life saver in assuring we met our designated tour times in Milan), to restaurant and other recommendations making our visit more enjoyable. Both Erica and Mario went far beyond their responsibilities insuring the hotel as maintained, customers were taken care of, especially during short staff and unusual circumstance periods, while maintain a professional and friendly atmosphere. If I were the property owner, I would insure I did not lose these two to other opportunities. less