Lovely Upscale Inn
13/06/2019 lifeisforlearning, Washington, D.C.
We were there as part of a wedding party as it's a little less than a mile from Leonard's Palazzo. It's a lovely, upscale place. The rooms are beautiful, spacious and clean, with very comfortable be... more
We were there as part of a wedding party as it's a little less than a mile from Leonard's Palazzo. It's a lovely, upscale place. The rooms are beautiful, spacious and clean, with very comfortable beds. Parking is valet only, but an inexpensive $14 per night. We had a brunch at the Inn the morning after the wedding, and the food was superb. The only quibble I had with the hotel was my that parents, aged and using walkers, needed a walk-in shower instead of a tub shower. The Inn said they had no handicapped rooms available, but ultimately graciously upgraded them to a room with a separate walk-in shower. However, perplexingly, the walk-in shower had no grab bars. That's unusual for this day and age, with an aging population and broadened sensitivity to the needs of people with disabilities. Even if it's not a handicapped room, every shower, whether a tub shower or a walk-in shower, should have grab bars. Most every place I go, and I travel a lot, has grab bars. If you need grab bars, be sure to ask in advance. less
Exploration753625, General Manager at Inn at Great Neck, responded to this review
Thank you for your feedback of the Inn at Great Neck. We are thrilled to see that you were pleased with our beautiful hotel. We take great care in providing a home away from home experience for each of our guests.
Our staff is here to help in any way they can to provide everything our guests need to enjoy their stay. From our front desk, to housekeeping, to our restaurant staff - each member strives to go above and beyond. We are glad to see you enjoyed the comforts of your room and a delicious breakfast with us the next morning.
We apologize for not having a handicapped room available for your parents during their stay. We hope that they enjoyed the upgrade we were able to provide them to better suit their needs. We are sorry that you were disappointed about the room not having grab bars. That particular room, although it does have a walk in shower, is not designated as an accessible room. Therefore it does not have the expected features including the bars. We do have accessible accommodations within the hotel and actually have a larger percentage of accessible rooms then the minimum requirement. It was unfortunate that those rooms were not available as they were occupied during the time they stayed with us. We also have shower chairs and other assistance accessories available upon request for those occasions when the accessible rooms are occupied. We are happy to hear that this did not poorly affect their overall experience. We were happy to have the opportunity to serve them.
We look forward to having you return the next time you find yourself in the area.