This was such a TERRIBLE experience having our wedding here. I would NOT RECOMMEND having your wedding, or any event here. We booked this venue in March 2019, for our wedding to be held on 11/16/19. Now, we are from Texas, so all of the planning had to be done from far away. During our time planning, we have had 4 wedding coordinators. Seemed like every month or every other month they would have someone new “helping” us, apparently they cannot keep wedding people employed too long, and I can see why now. We were not communicated with, and when we were, we heard nothing but excuses to why they are delayed, or why no one was helping us. Now that may make you think that they cared, but NOT AT ALL, we had to beg them to talk to us. I had to call the owner of the property personally to get someone to call me. The 4 wedding planners that we had are COMPLETE JOKES, they don’t know how to answer questions and are not even versed in what they need to know. We had called several times with simple questions, and we would get an answer like “I am not sure what you need to do” or “I am not sure of the marriage laws in Illinois so just do your best”, I am sorry, if you are the apparent wedding person, IT IS YOUR JOB TO KNOW HOW TO ANSWER QUESTIONS. The final wedding “coordinator” we had was the worst out of them all. VICKI SPENCER is a COMPLETE JOKE, and should not be working as a wedding coordinator anywhere. She is unprofessional, confrontational, and NEVER helps out. At the point of 2 weeks until the wedding, VICKI SPENCER emailed my now wife (excluded me from communications) letting her know that she would review our packet in 4 weeks,ARE YOU SERIOUS?,with a wedding 2 weeks away, she literally told us she would review in 4 weeks. I am not sure if she is slow, or just plain stupid. I constantly got emails from her that were meant for other couples, so she’s not even paying attention to what she is doing. The closer is got to the wedding, the harder things got with the venue. We had the ceremony on the “patio”, which was just an enclosed room. My wife had requested curtains to be over to block the ac unit and the pipes right outside of the room. That was not done. Might I add, we paid for a wedding coordinator, someone to help run the show, a go-to person, someone to help get everything in line, and where was she….NO WHERE TO BE FOUND. SHE TOOK THE DAYS OFF THAT WE WERE THERE, so there was NO ONE to go-to, NO ONE to help, we were on our own doing everything, NO REPLACEMENT, NO ONE AT THE VENUE HAD ANY IDEA WHAT WAS GOING ON. My sister had to0 act as coordinator to make sure it was not a bad service. NO STAFF was helpful, every staff member had NO IDEA what to do or what was going on. The open bar staff shut down the bar WE PAID FOR over an hour early, and got super confrontational when we asked why. He didn’t speak any English and just did what he wanted to do. He yelled at me (the groom) saying that I don’t know whats going on, im sorry, I paid for a certain amount of time, and NOT TO BE SHORTED. He had NO IDEA what he was doing. The quality of food was TERRIBLE, NOTHING was what it was meant to be. The chicken was undercooked, the beef was as tough as rubber, and all the HOT APPITIZERS were stone cold. The quality of everything was the worst I could imagine. The chairs for the ceremony, my family had to set up because the staff REFUSED to do so.
My father-in-law had fallen in the morning (wet floor, NO WET FLOOR sign) and the staff, instead of helping out, REFUSED TO HELP HIM until he signed a liability waiver. THEY REFUSED TO HELP SOMEONE ON THE GROUND BLEEDING, and tried to FORCE HIM TO SIGN A WAIVER SO THE RESORT WOULDN’T GET ANY BACKLASH. Careless staff, super sub-par food, a joke of a staff, and a PATHETIC COORDINATOR.
VICKI SPENCER, you should be ashamed of yourself, you are a joke of a coordinator, your staff is a complete joke, and you DO NOT know how to do your job, AT ALL.
I WOULD NEVER RECOMMEND this venue for anything. less