Hy Hotel Lytham St Annes , BW Premier Collection

Location excellent, free parking. Minutes from supermarket and town centre. No frills room (209) top floor. Everything you need for the basic stay is there. The sofa was very uncomfortable and the room was very hot even when heating off. Lots of work refurbishing near by apartments so a bit dusty at times but this will resolve itself on completion of the works. Its OK for work but definitely not 5 star! less

Hy hotel cancelled our July stay with 5 days notice, because they were overbooked, so we rebooked for August. On arrival found we had been 'upgraded' to a 2 bed apartment on the 3rd floor (lift not working and old narrow staircase). It was in the eaves and excessively hot (no aircon). The lounge was dark and oppressive with low windows, the 2nd bedroom was the same. I returned to reception to say I couldn't stay in there for 3 nights. Reception were very helpful and moved us to a ground floor one bed apartment, which we had originally booked. It was nice, however anybody parking their car or walking past could see directly into the living room. After walking around the town, along the front and having lunch for a number of hours on the second day, we returned to find, to our horror, that the driver's side rear bumper of our car had been badly damaged. We went directly to Reception to report this and Joel joined us to view the car. We all agreed that the damage hadn't been caused by the current car parked next to ours. Joel confirmed that they had CCTV and said he would review the footage. A few hours later he came to advise us that the damage had been caused by a gym member and that he would make contact with him. We spoke again on checking out and were advised they were still trying to contact him and would message us when they did. To cut a very long story short. Following lots of correspondence back and forth, the hotel conveniently couldn't recall who the member was. We then expected the hotel's Public Liability insurance to kick in - which it didn't. Two months later we were sent a picture of their shiny new disclaimer sign, which wasn't there in August. They have insulted our intelligence every step of the way, which I blame on the owners, not Reception, who were as helpful as they could be. What started out as a good Travelzoo deal cost us dearly financially, through no fault of our own. It also caused us great distress (we had only bought the car 2 months previously) and ruined our first 'holiday' in 2020. The two stars awarded are one to Reception and one because the apartment was nice and it was clean. less

I almost don’t need to write a review as we had almost a carbon copy experience Becky R did further down the reviews. Initially put in room 311 – lift not working, room small, oddly shaped - double bed pushed up against the wall so could only access from one side in a very tight room, strange small waiting room type lounge and no blinds – looking straight over building works and a cherry picker) not particularly inviting and felt very cramped and looked over. moved to room 404 – ground floor, lovely apartment, nice lounge/kitchen, comfy bed absolutely no complaints and really enjoyed our stay – at that point felt on the money for what we paid. Was school holidays but the level of kids shouting and screaming was atrocious - one kid (and we aren’t taking babies) was screaming and shouting for over an hour on a off (apparently he didn’t want a shower, lots of shouting door slamming etc can’t blame the hotel for inconsiderate, self-absorbed parents). However, the lack of sound deadening and soft door closures did seem to make the problem worse. We also didn’t get to use the pool (which looked nice) as it was already fully booked for both days of our stay when we arrived (they are doing a 45 min single group reservation process due to Covid) somewhat annoying and worth booking a slot beforehand if you want to use the pool. On the good side – parking very handy and its ideally placed to the centre and staff all very pleasant and helpful and put us in different room no fuss. less

These apartments are modern and stylish (no chintz or ratty old florals in sight). Our apartment was clean and warm and the beds were very comfortable. The kitchen was well- equipped and sufficient for a short stay and the supermarkets, pier and town were a few minutes walk. There is also a park across the road. The pool was also lovely and the time-slot booking system meant we had it to ourselves which was great. All in all it was very good value and suited us for a stay with two small children. We would definitely stay here again. Just a couple of things to note: Firstly, it can be a bit noisy (banging doors and people moving around above). This is not unusual for apartments but if you are a light sleeper perhaps ask for rooms on the top floor. Secondly, there’s not much storage or hanging space. This isn’t a big problem if you’re only there for a day or two and we mentioned it to the staff so hopefully this will be rectified. less

My husband and I stayed here for a long weekend to allow us to explore the local area and visit local attractions and for that reason the Hy Hotel seemed a good choice. Externally this property looks promising and the location and parking is good although we did awake to find our parking space also doubled as a bin store. Initially we were allocated room 311 and told it was at the top of the property. We soon discovered the lift was out of order but were offered no assistance with our suitcases. On arrival at room 311 we found the blinds broken and cords snapped and so the room was dark and the blinds unable to be used. A broken hook was left with the screws in on the tiny dining table. The “sofa” was so uncomfortable and it felt like you were in a waiting room. The whole place smelled damp and the when lifting the blinds to see what was on the other side you have to question whether this was why it had been broken as we overlooked unfinished apartments and general building rubbish. My husband went to reception and asked if they had any other available rooms. To our surprise they had a large ground floor apartment free which overlooked the park in block 4 which they instantly swapped us into. I am unsure why you would not allocate this from the start and can only assume it was due to our booking being through a Travelzoo deal. The second apartment whilst appearing much better had its own issues but was a vast improvement on the first. There was more space, comfier seating and at least we could shut the curtains and blinds. However this is not five star accommodation. The finish is appalling and the logic behind the interior design confusing and impractical. Why have a mirror adjacent to a dressing table so that you have to sit sideways?! Wall lights that look similar but don’t match with different style and colour bulbs. A bathroom shelf that fills with water and doesn’t drain. A kitchen with washing up liquid but no cloth to clean with. No tea or coffee. Towels that smell damp and furniture covered in dust. A stench of drains in the bathroom. Tv cables dangling from wall mounted TVs. The biggest annoyance was the doors throughout the building. None are sealed well or have soft close fixtures and so the banging of doors resonates through the building. The droughts blowing under gaps in the door make it very chilly and you can hear literally every word as people walk through the hallway. For all of these reasons we would not stay here again. The staff at the Hy Hotel however are polite and obliging and the pool was lovely. The booking system was great and worked well. The location is good for St Anne’s and Blackpool and traffic noise is surprisingly minimal. less