Hy hotel cancelled our July stay with 5 days notice, because they were overbooked, so we rebooked for August. On arrival found we had been 'upgraded' to a 2 bed apartment on the 3rd floor (lift not wo... more
Hy hotel cancelled our July stay with 5 days notice, because they were overbooked, so we rebooked for August. On arrival found we had been 'upgraded' to a 2 bed apartment on the 3rd floor (lift not working and old narrow staircase). It was in the eaves and excessively hot (no aircon). The lounge was dark and oppressive with low windows, the 2nd bedroom was the same. I returned to reception to say I couldn't stay in there for 3 nights. Reception were very helpful and moved us to a ground floor one bed apartment, which we had originally booked. It was nice, however anybody parking their car or walking past could see directly into the living room.
After walking around the town, along the front and having lunch for a number of hours on the second day, we returned to find, to our horror, that the driver's side rear bumper of our car had been badly damaged. We went directly to Reception to report this and Joel joined us to view the car. We all agreed that the damage hadn't been caused by the current car parked next to ours. Joel confirmed that they had CCTV and said he would review the footage. A few hours later he came to advise us that the damage had been caused by a gym member and that he would make contact with him. We spoke again on checking out and were advised they were still trying to contact him and would message us when they did. To cut a very long story short. Following lots of correspondence back and forth, the hotel conveniently couldn't recall who the member was. We then expected the hotel's Public Liability insurance to kick in - which it didn't. Two months later we were sent a picture of their shiny new disclaimer sign, which wasn't there in August.
They have insulted our intelligence every step of the way, which I blame on the owners, not Reception, who were as helpful as they could be. What started out as a good Travelzoo deal cost us dearly financially, through no fault of our own. It also caused us great distress (we had only bought the car 2 months previously) and ruined our first 'holiday' in 2020.
The two stars awarded are one to Reception and one because the apartment was nice and it was clean. less