Hotel Solarena, BW Premier Collection

6208 W Coast Highway, Newport Beach, California, 92663-1924, United States
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Hotel Solarena, BW Premier Collection

It takes the right Newport Beach hotel to deliver the true California lifestyle of fine dining, the perfect tan, and incredible views. Newport Beach, Fashion Island, and proximity to Huntington are just a few reasons why guests adore this Newport Bea show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Hotel Solarena, BW Premier Collection

Traveller Overview:
4.0 Rating: 574 reviews
Excellent 35%
Very Good 31%
Average 17%
Poor 8%
Terrible 7%
Rating

mden001, wrote review 23/01/2020

Old construction, not soundproof

Very small OK hotel. Rating 3 because of super thin walls between rooms and hearing all these noises from adjacent rooms and a hallway up to 2-3 am in the morning, impossible to get a good night sleep... more

Owner Response
Arthur A, Front Desk Supervisor at Hotel Solarena, BW Premier Collection, responded to this review
Dear mden001 Thank you very much for your kind and candid remarks. On behalf of our hotel team, I apologize for not exceeding your expectations. Your feedback is very important to us as it enable us to implement a plan to improve our property and guest satisfaction. I understand your concerns about the thin walls. We do have ear plugs at the front desk and they do help reduce the noise level. The other step is either confirming or moving guests to the highest floors where the noise level is very low. Thank you very much for bring this issue to our attention. We hope you will give us another chance to earn your business back. Please let us know if you need anything else. Regards Arthur A
Rating

ABBIE7878, wrote review 21/01/2020

Beach bikes and Breakfast

What a gem! Only stayed one night but had a wonderful time. Staff is very friendly and helpful. They have beach bikes you can sign out for an hour ($7 for each additional hour) and ride along the beac... more

Owner Response
Arthur A, Front Desk Supervisor at Hotel Solarena, BW Premier Collection, responded to this review
Dear ABBIE7878 Thank you very much for taking the time to review yous recent stay. We love making our guests happy and are very glad you enjoyed our hotel. We will definitely see again next time. Take care and have a great day. Regards, Arthur A
Rating

msd0minique, wrote review 16/01/2020

Have experienced much better.

I am currently up at 2:00 a.m. unable to sleep because the mattress feels like a pile of bricks. The refrigerator has been whistling all night so I had to turn it off, hopefully my leftovers are okay,... more

Owner Response
Arthur A, Front Desk Supervisor at Hotel Solarena, BW Premier Collection, responded to this review
Dear msd0minique Thank you very much for your candid review regarding your stay . On behalf of our hotel team, please accept my sincere apologies for the issues you experienced. We will review your concerns and take steps to address your concerns so our guests will not experience issues like your eyes. As a person who also travels I have experienced these issues and would feel the same as well I do hope you will consider giving us another chance. I will gladly offer you a comp upgrade to one of our partial ocean rooms. Your feedback helps us greatly in discovering issues and in fixing these for our future guests Thank you for your business and have a great day Regards Arthur Adolphson Guest Services Supervisor
Rating

kwagner547, wrote review 16/12/2019

Loved the location!

Overall this is a great hotel as the location is easy to get to and right across PCH is the beach that you can walk to in 2 minutes. I am looking forward to planning my next trip out to Newport as I'... more

Owner Response
Arthur A, Front Desk Supervisor at Hotel Solarena, BW Premier Collection, responded to this review
Dear Kwagner547 Thank you very much for staying with us. We appreciate your feedback and look forward toward your next visit. Regards Arthur A Front Desk Supervisor
Rating

Caseyg1234, wrote review 21/11/2019

Great Location

Stayed here for a couple of night in August 2019. We had an amazing time. Room was clean and ready early for checkin. Hotel and the best location possible! Only have to walk across the Pacific Coast H... more

Owner Response
Arthur A, Front Desk Supervisor at Hotel Solarena, BW Premier Collection, responded to this review
Dear Caseyg1234 Thank you for choosing us and for your kind review. I am glad you enjoyed our property and look forward toward your next visit. Arthur A Front Desk Supervisor