Have experienced much better.
I am currently up at 2:00 a.m. unable to sleep because the mattress feels like a pile of bricks. The refrigerator has been whistling all night so I had to turn it off, hopefully my leftovers are okay,... more
I am currently up at 2:00 a.m. unable to sleep because the mattress feels like a pile of bricks. The refrigerator has been whistling all night so I had to turn it off, hopefully my leftovers are okay, and I keep hearing a knocking sound, so I just opened the Vanity Kit and stuffed my ears with the cotton balls. Tried to draw a bath but the water ran extremely slow, so I opted for a shower..this hotel looks good online but in real life, not so good. But, The Bender Italian Restaurant next door was superb. Hopefully, I can get some sleep and be alert for my morning meeting. Traveling for business? Don't expect a comfy bed. Wish me luck for breakfast. less
Arthur A, Front Desk Supervisor at Hotel Solarena, BW Premier Collection, responded to this review
Thank you very much for your candid review regarding your stay . On behalf of our hotel team, please accept my sincere apologies for the issues you experienced.
We will review your concerns and take steps to address your concerns so our guests will not experience issues like your eyes. As a person who also travels I have experienced these issues and would feel the same as well
I do hope you will consider giving us another chance. I will gladly offer you a comp upgrade to one of our partial ocean rooms. Your feedback helps us greatly in discovering issues and in fixing these for our future guests Thank you for your business and have a great day
Guest Services Supervisor