Deceiving. Nothing Premier about this place
27/06/2019 Captain24, Plano, Texas
No mention of large construction project. Scaffolding everywhere. No mention of a “Resort fee per person”. This is an old Motel. No amenities available to be considered a “resort “, this was a surpris... more
No mention of large construction project. Scaffolding everywhere. No mention of a “Resort fee per person”. This is an old Motel. No amenities available to be considered a “resort “, this was a surprise fee. Security doors to lobby do not work. Exits blocked by carts. That’s a fire code violation. The receptionist couldn’t tell us where we could find a grocery store or market. Room door not secure. It’s right on the street so it was noisy all night long. Emailed Best Western with pictures. They apologized and said they would fix these items but I really wanted my “resort” garbage fee refunded. less
HotelSolarena, General Manager at Hotel Solarena, BW Premier Collection, responded to this review
I am sorry that you did not take advantage of the amenities included in our Resort Fee. While most hotels in the area charge at least $15 per night for just parking, We charge a daily resort fee per room, not per person.
Our Resort Fee includes: daily parking for 1 car per reservation, 1 hour bike rental for two people per room, Beverage service in our gorgeous new pool, use of putting green, giant games, wi-fi, breakfast and beach equipment such as beach chairs, beach towels, umbrellas and sand toys.
Our hotel team are local experts. We are happy to share with you about our great town and how to make the best of your trip. If you are ever in town, give us another chance. We will be happy to host you.
Our hotel offers key entry access only in all doors except for the lobby door which is open 24 hours for all of our guests.
I am happy to report that while the scaffolding is an eye sore, there is no current construction going on as there wasn't any during your stay either. It will be removed before the 4th of July.
Captain24, thank you for staying with us. If you would like to provide additional feedback, please email me at firstname.lastname@example.org